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Found 16 results

  1. Hi all Firstly I'm going to apologise for not making a proper introduction post, however I will eventually get around to it. I was just wondering if anybody can clarify if Fast Track collection orders (where payment is made online before visiting the store) are covered by the Consumer Contracts regulations (formerly distance selling regulations)?
  2. Hi, I ordered two single beds/mattresses from Ikea which were delivered a week ago. After setting up a bed and mattress, we decided they would not be suitable for us and completed a cancellation form with Ikea within 7 days of delivery. They have advised me that they will refund the bed bases but only provide store credit for mattresses as they have been opened! They were opened to inspect and also to check that there were no undue smells, which can be associated with memory foam. The mattresses are unused, there is nothing in their terms and conditions to state that
  3. Hi all, it's been a while since I last posted here, but have a bit of a question that I hope someone may be able to help with. My girlfriend has recently renewed her car insurance, although her existing insurance does not lapse until the 1st of Feb (a few days a way yet). The insurance she has just payed for is not due to become active until the old insurance lapses. Basically she has paid for her renewal early. Unfortunately her car has developed a major fault, so she now wants to cancel the policy before it actually begins. She had phoned her insurance company on the 25th and
  4. Hi all, Hope someone can help and I will be sure to come back and update once this is resolved! 6th November - I called EE to upgrade my mobile phone on the . Whilst on the call the rep offered Broadband, checked my current speed with Sky, claimed i was only getting 1mb etc and sold me BB at the same time. I obviously jumped at the chance of having up to 14mb speeds. 8th November - I received my mobile phone on the and email confirming BB was on it's way 12th November - another email confirming BB is on it's way and it would go live on the 19th Nov 16th November - received EE
  5. I ordered a hard drive from DABS computer supplies and it has yet to turn up after over a week. I contacted them via there email and they want me to contact my local post office depot since sent by Royal Mail. I looked up the number and is an 0844 which would have to pay to call since not covered by my phone contract. I explained this to them but they insist I have to call them. Is it my responsibility to do so or there's as the seller? (also I do not drive so cannot easily get to the depot)
  6. A couple of queries regarding DSR and how they apply to broadband/tv packages. We have recently moved house and as a result had to change provider. 1. Does DSR apply to broadband/tv packages ordered over the phone? 2. Would the 14 day rejection period start from order date or from installation date? Many thanks for any advise.
  7. We purchased a TV wall bracket off Amazon and on opening the box found the item to be damaged. Through Amazon we raised an issue and got notification that a refund would be due when the item was returned. We posted back the item at a cost of £6.70 to us. My card has been refunded, but despite providing proof of postage, the company is refusing to refund the postage costs as per their T & Cs. I was not aware that their T & Cs could over ride the Distance selling Regulations as the goods were damaged. I am not that familiar with requesting refund
  8. It's been announced that from June 2014, companies will no longer be allowed to use expensive 084 and 087 numbers when customers call them. Instead, consumers will only pay the same rate they would to call a standard landline number. Other changes announced are also good news for consumers. The DSR are being 'upgraded' to allow 14 days instead of 7 for you to inspect and return goods. And to top it all off, online stores will no longer be allowed to pre-tick boxes for additional products such as insurance or 'add-on' goods. On the flipside, there are changes to refunds under the DSR.
  9. Hi guys, I have bought a fridge freezer and it's noisy. I left it for a couple of days to see if it would get quiter but it hasn't. My wife called the company that we bought it from and was diverted to Hotpoint technical team who have arranged an engineer visit. Unfortunately the visit from the engineer will be on the 8th day since we received the item ....would this mean we cannot use the DSR to return the item? I have called the company I bought it from who advised we wait to see what the engineer says and they will call me the following day (which will be t
  10. Some advice please before I take this any further. I ordered an item from Very which was not suitable and returned the next day. I now notice a charge for delivery which Very say is not refundable if I am merely returning items as not being suitable. I have an email from Very making this quite clear. I was under the impression that ALL charges were refundable under DSR. Am I correct please?
  11. Hi, I received some dog clippers last week, Tuesday 23rd will be the 7th working day after receiving the goods. How do I stand if I have opened the packaging and it's not resealable? The packaging of one of the products in the order was the type that you have to cut right around the edge with scissors to open, really tough sealed plastic. On the website I bought them from they state: Does this mean I wouldn't be entitled to a refund on this part of the order because it's not in a resealable condition or only part refund? I'm worried because on their eBay listing (t
  12. Hi, I bought some building supplies from an online merchant last month on a Friday, due for delivery on the following Monday. Over the weekend I decided I no longer needed them and rather than sign for them, I refused delivery. I emailed them after the weekend to let them know I was cancelling the order, and wanted a refund. Now they have turned around and said they will charge £80 as I refused to accept delivery. This was quite surprising as the original cost of delivery was only £35 anyway! Can they do that? I never signed for anything, gave written notice of my intent to cancel wi
  13. I sent an email to the CS department of the retailer I bought the contract from stating I wish to cancel as delivery took too long. They replied saying I needed to call some premium rate number to do so as for data protection they couldn't verify I was the account holder - yet they can by phone for some reason despite me using both email address and phone number to create the account. I refused and said my initial email will stand as my cancellation notice and now I receive a reply saying 7 days have passed so I cannot cancel anyway - delivery was June 1st and 7 working days later would be J
  14. I am awaiting delivery of a contract phone and am wondering how DSR applies. Am I able to use the phone with my existing SIM card to test the device out? I understand if I use the SIM shipped with the order I am accepting the contract but just wondering how this applies when just using the phone and not the service.
  15. Hi All, Second post in as many days - sticking up for my consumer rights! In brief, I ordered an electrical car component, that turns out I don't actually now require. I emailed the online store asking to return (within 7 days of receiving) and was told as it was an electrical item they could not accept it back, and that this was standard practice within the motor trade. I did a bit of reading up on the DSR and could find no reference allowing a seller to refuse a refund on this basis. I then emailed them to this effect at which point they got a bit stroppy and basically said I
  16. Quick story: Bought a ASUS laptop last year for £700 from an online retailer. Out of the box all seems fine and shiny, notice something on the cover around the screen but not very noticeable; looked and felt like glue and dust residue from the protective film. On the second week I went on a business trip with the computer and during the trip someone noticed that the 'something' were very minute scratches and not glue/dust residue. The computer also started to act funny, so as soon as I got back home I called the retailer about both issues (the laptop acting funny and the scratches)
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