Phones 4U collapses into administration

[time4change2]

http://www.telegraph.co.uk/finance/n...o-hang-up.html

 

how is this going to effect those with current contracts with them?

 

and also those who have mobile insurance with the company?

[The GodMother]

Hi All

 

Just found this online.

 

http://www.itv.com/news/2014-09-14/phones-4u-to-enter-administration-after-ee-cuts-ties-with-retailer/

 

Be ready for the questions all

[stu007]

Also this article:

 

http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/11095462/Phones-4U-collapses-into-administration-as-EE-is-final-operator-to-hang-up.html

[rebel11]

Zero effect, contract just carries on.

 

http://www.telegraph.co.uk/finance/n...o-hang-up.html

 

how is this going to effect those with current contracts with them?

 

and also those who have mobile insurance with the company?

[renegadeimp]

As rebel said. Your contract is with the service provider. Phones4u are just the equivilant of a broker.

[rebel11]

It seems that the service providers aren't happy with the conduct of the equity firm that owns Phones 4 U, might be some legal action further down the line.

[SabreSheep]

I am a bit scepitcal of the move though.

 

When my 02 contract came up for renewal 02 only gave me **** deals even when I pressed the disconnections department.

 

Carphone Warehouse however outclassed them massively AND i stayed on 02 network same number etc.

 

Wonder if this is the beginning of the operators taking back everything so they can make m ore profit.

[Michael Browne]

from http://www.bbc.co.uk/news/29201191

 

Will this affect mobile phone contracts bought through Phones 4U?

 

All existing mobile phone contracts will be honoured, the company says. Networks will continue to provide mobile services to these customers, so customers will be able to continue using and paying for their phone as normal.

 

 

The company says that any existing discount deals will still be honoured. Some customers receive a £5 discount each month.

 

 

Clearly, customers will still have a decision to make about where to take their custom when their contract expires.

 

 

What about phone insurance policies? Again, these policies will be honoured. Anyone who needs to make a claim if, for example, their phone has been stolen will still be able to do so, with staff still available to take these calls.

 

 

What happens if a phone has been ordered from Phones 4U?

The company says that any phones that have been ordered and sent out can be used as normal by customers.

 

 

However, orders of phones yet to be dispatched will be cancelled and refunds automatically paid to customers.

 

 

Phones 4U customer services remain operational and available on 0800 072 5855, the company adds. Customers whose phones are being repaired should also use this number.

[citizenB]

http://www.theguardian.com/business/2014/sep/15/dixons-carphone-phones-4u-staff-ee

 

 

 

Phones 4u hits out at Vodafone and EE over store closures

 

Retailer says networks have not honoured pledges while mobile operators say partnership was no longer competitive

[The GodMother]

Just a query from my SIL. She has paid a cash deposit, yes l no she did not listen, and she keeps getting a answerphone message for the published number how can she get a refund if order not dispatched

[rebel11]

That should happen automatically, apparently it's an automated system.

 

Just a query from my SIL. She has paid a cash deposit, yes l no she did not listen, and she keeps getting a answerphone message for the published number how can she get a refund if order not dispatched

[physicsgraduate]

I just took out a 12M contract with vodafone through phones4u last week, so I could get a replacement for a phone I lost on another contract. Now I have two sim cards, and I only need one, but it was a cracking deal! brand new xperia M2 for 90£ and only 12 payments of £9.50 for 300m, 500txt and 250MB. If i was to say, just not pay the 12M contract which was part of the deal, would vodafone chase me for it?

[rebel11]

Yes, the contracts are still valid. We have Vodafone Rep (Lee) on this site who can look into the matter for you. Be pro-active rather then re-active.

Start a thread on the Phones forum.

 

I just took out a 12M contract with vodafone through phones4u last week, so I could get a replacement for a phone I lost on another contract. Now I have two sim cards, and I only need one, but it was a cracking deal! brand new xperia M2 for 90£ and only 12 payments of £9.50 for 300m, 500txt and 250MB. If i was to say, just not pay the 12M contract which was part of the deal, would vodafone chase me for it?