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Everything posted by rebel11

  1. Hi JohnJordan The following applies to online transactions:- https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/265898/consumer-contracts-information-cancellation-and-additional-payments-regulations-2013.pdf You could write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do. Send it to:- Mr Michael Sharp Chief Executive Debenhams [email protected]
  2. I think you need to deal with the 'matter in hand', you can deal with the contents of the letter later by complaining to the CEO of the rail company. If you can't settle the matter and it's heard by the court, I don't think the Judge will consider the contents of the letter at all.
  3. Hi Accused Welcome to CAG Sounds like an overzealous security guard, you should definately complain. No doubt CCTV will back up your complaint. Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do. Point out that your family spends thousands of pounds at ASDA each year. Send it to:- Mr Andy Clarke Chief Executive ASDA UK [email protected] New thread created.
  4. We lost again, not great. The clearance was a great goal for LFC.
  5. Once this gets resolved, you should write a Formal Letter of Complaint mark it as such. Explain what's happened, how they have let you down and what you want them to do (maybe some vouchers as a gesture of goodwill). Send the email to:- Mr Sebastian James Chief Executive Dixons Carphone [email protected] .uk
  6. Keep checking every couple of days so the bank don't forget.
  7. Yep thanks, hope you had a great one too. Start with £200, see how it goes from there.
  8. Hi lily Welcome to CAG It might be that you need to write to the TNT CEO in Italy, but I'm sure TNT UK can pass on your email. Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do. Email it to:- Mr Nick Wells Chief Executive TNT Post [email protected] Let us know what he says.
  9. City Link customers are being urged to collect parcels from depots on Monday. The firm also said parcel depots would "remain open for a short period of time" to enable customers and intended recipients to collect their parcels. Sky saying one million parcels still at their depots. http://www.bbc.co.uk/news/business-30621884
  10. Police called to home of Jan and Julia Tshabalala on Christmas morning Relative and neighbour discovered couple's bodies in West Sussex house Their two children, who had disabilities, were not at home at the time Hours earlier the children had Christmas dinner with their parents Thought that the couple were found dead after an apparent suicide pact http://www.dailymail.co.uk/news/article-2887735/Husband-wife-two-young-children-died-Christmas-morning-suicide-pact-deep-financial-trouble.html
  11. If it's the first time it is very, very unlikely, almost zero per cent chance of going to jail. Correct on fare evasion, ran or walked, doesn't matter. They will issue a summons, don't worry about what they are going to do, you need to use every avenue to get an out of court settlement, write to them, lets see what they say.
  12. It is very, very unlikely they will involve the police because of the amount involved.
  13. Silverfox and the team will provide further guidance shortly. They say all sorts of stuff to 'force' you to pay.
  14. Hi Lozarian Welcome to CAG Firstly clam down. All that is likely to happen is that Drydens will send you a load of speculative invoices. Under Data Protection rules they can't inform your university as that would be a breach of the Data Protection Principles. You won't have a criminal record as you haven't been arrested and processed through the legal system. When receive the speculative invoices just file them away. Update this thread.
  15. Send another letter, ask them to reconsider, maybe send some medical evidence, a doctors letter showing that he has been under considerable stress and pressure because of his father-in-law and wife's illnessess. Send copies of the tickets. If it isn't resolved by the date of the hearing then he still has an opportunity on the day of the hearing, but lets not think about that at the moment. He has mitigating circumstances get the proof so they can see it's out of character, get a character reference as well.
  16. Hi cardiff150508 You can consider writing to the company as you have the reference number. In your letter quote the Ref Number on the letter previously sent to you. An example of a letter can be found in post no.18 in the link below. Amend it accordingly so you quote the correct railway regulation in the letter and that applies to your case. Don't copy the letter.Your letter needs to have more substance and be personalized to your particular case. Convey that your son regrets his actions and is apologetic. Also send photocopies of your ticket purchases as proof that you pay and abide by railway regulations, this is very important. Also add any mitigating cirumstances, i.e. his work/career, any health issues etc. Send it Recorded Delivery. Also don't mention any figures, let them come back to you with a figure. http://www.consumeractiongroup.c o.uk...ly-travel-card The matter can even be settled out of court on the day of the hearing. You need to keep trying.
  17. I'm not happy about that at all, but were not playing well, we can't expect too much at the moment. Enjoy it won't last long. Hehe.
  18. Let us know what they say so we can provide further in put.
  19. Contact your Card Provider, ask to carry out a Chargeback. Follow up by sending the amended template. Do it as soon as possible. See if they can refund the total amount, explain what PC World have tried to do. http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback Send the following Recorded Delivery:- http://www.which.co.uk/consumer-rights/action/letter-to-make-a-chargeback-claim-
  20. Hi sid r How did you pay for it? Credit Card or Debit Card?
  21. Hi Gullyver The best thing to do is start your own thread. What you describe is clearly 'unfair'.
  22. Hi lizzielaw Are there any similar complaints regarding Carpetright and wrong description of carpets the same as yours on the internet?
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