I gave my Honor 7x mmobile phone for repair at a local mobile phone shop, because the screen had a few cracks on it. They agreed to replace the screen for a price of £65. When I went to collect the phone, the new screen had a brownish tinge at the top half. This was not there when I had been using the phone. The chap at the shop was not helpful or understanding in any manner. He said that the supplier provides these screens, and no other phone has had this issue. I asked him to source it from another supplier, and he said it will take many weeks before the screen arrives, and even then he cannot guarantee that the light brown tinting wont be there. I asked him why he had not warned me about this possibility, and he basically said that he cannot guarantee anything.
I asked him if he would, at the very least, give me a discount, and he said he can price it down to £55.
I had already paid £20 advance for this, by the way.
He finally said "It's a replacement screen made in china, so you have to expect small issues. It wont be perfect like a brand new screen from Honor".
I have not collected the phone,; told him that I'll be in touch.
I'm actually disgusted that he thinks he can push less than ideal repairs on to people. I'm already thinking OFT, etc. but not sure where to begin with this. I really want to do something to make sure he doesn't do this to other unsuspecting customers.
ANy guidance in this wuld be immensely helpful! Thanks in advance.