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Everything posted by stu007

  1. @Gavino76 Can I please ask that you refrain from calling our Caggers 'Muppets' as they have only posted advice from what you have posted in your Topic also no Cagger from what has been posted has belittled you. Can I also point out that this site is free to use and everyone gives there time and advice voluntary and completely free and it is up to you how you use that advice and I would advise that you have a read of our Forum Rules: Moving on Have you checked the ebay sellers my summary to see if there Registered Address which should be there and write to them ensuring to get free proof of posting from the post office. With the above is the seller UK based? Also just to clarify Chargeback for you have a look at this CAG link and go down to Chargeback and have a wee read:
  2. Hi I think it would help us if you looked closely at easyliveauction.com Terms & Condition: https://www.easyliveauction.com/legal/terms-and-conditions/ Then let us know exactly from these T&Cs how the live auction was run by that company. The reason I mention this is there is one in those T&Cs 'Timed Auction' where the auction runs and to prevent 'bid snipping' when the hammer drops at the time the bidding time is extended for a few minutes after it has dropped. (note this is only one example from there T&Cs it would depend on how the auction was run). So was the auction a: Timed Auction, Live Bidding Console, Live Bid, Absentee Bids or Autobid? Have a good read of 'The Bidding Process'
  3. Hi If you purchased this from ebay all you need to do to find the details is to go into your ebay account and view my summary and the items purchased should be listed where you can go into this specific item to view its details. We really need to confirmation whether the item was New or As New as the advice to both would be different.
  4. Hi Have you done what I suggested in post#20 with sending a SAR & seperate letter? In post#14 you mention Michaela Property could you clarify if this is who you are renting the property from? Then you have the contract/agreement that those 3 renting the property took out with split the bills to make it easier as you all thought at the time. You need to separate the two issues as your issue with Michaela Property is completely separate to your issue with Split the Bills so I would suggest that since your Topic Title is 'Split the Bill' you only concentrate on that on this Topic and do a separate Topic on Michaela Property linking to this Topic for reference. The only reason I mention this is your Topic can be confusing as you mention both when we are only dealing with one. Now if you want to know they actual company you are dealing with go to there main webpage then go to the very bottom of that page and under POLICIES click on Privacy Policy when it open up look at 'Data Protection Officer' and it states "We're Split Living Ltd of Kollifer, Castle House, Castle Street, Sheffield, S3 8LU". https://www.splitthebills.co.uk/privacy-policy-2018/ Split Living Limited Kollider Castle House Castle Street Sheffield England S3 8LU Company Number: 10267040 Previous Names: STB 2016 Limited (7th Jul 2016 - 20th Feb 2017) Company Status: Active Incorporated: 7th July 2016 Company Type: PLC Director: Ashley Scott Tate (appointed 7th July 2016) Companies House link: https://beta.companieshouse.gov.uk/company/10267040 Endole link: https://suite.endole.co.uk/insight/company/10267040-split-living-limited (note: with the Endole link above go down the webpage and have a good read of the Mutual Companies list and the persons name) BizDb link: https://www.bizdb.co.uk/company/stb-2016-limited-10267040/ ICO Registration Number: ZA219793 https://ico.org.uk/ESDWebPages/Entry/ZA219793
  5. Hi well done on getting some resolution to your issue now it does not stop you doing the following: What the company you employed seems to have forgotten although they have admitted the damage is that it was also a Health & Safety issue. Does the tree surgeons website have their Health & Safety Policy? (if it does either download it or save it somehow i.e an image, pdf then take your time to read it and think to yourself with what has happened 'did they do that' if not mark it to use against them, also let the councils health & safety/enviromental health know for advice who to report the health & safety matter to) Does their website display any certifications? (if so check the certification on the actual website they are certified and check they are an actual member and if so the Code of Conduct they should follow and their complaints procedure then if it lets you complain to them) couple of links of interest: https://www.hse.gov.uk/treework/ https://www.hse.gov.uk/contact/concerns.htm
  6. Want This Room Limited (Registered Office) Hollinwood Business Centre Albert Street Oldham United Kingdom OL8 3QL Company Number: 10797815 Incorporated: 1 June 2017 Company Type: PLC Company Status : Active Director: James Parker (Appointed 7 Nov 2017) Companies House link: https://beta.companieshouse.gov.uk/company/10797815 Endole link: https://suite.endole.co.uk/insight/company/10797815-want-this-room-limited BizDb link: https://www.bizdb.co.uk/company/want-this-room-limited-10797815/
  7. Hi I have to agree with BF not only yourself but the other tenant need to both contact the councils enviromental health team to report this rat infestation at the property and the previous issue the other tenant knows about. I would also ask as well if the landlord/letting agent is registered with the Private Housing as most council now required all private landlords to be registered with them. Now I am not defending the landlord/letting agent here but it could be that they are having difficulty getting a pest control supplier to come out due to the COVID-19 but then again they could have easily contacted the council who have there own pest control for advice or to come out and deal with this. Have you have a good look not just inside the property but especially outside the property to see if there is any rubbish build up (not just your property look at the others properties without being intrusive and check for any holes or where they may be getting in if so temp block them using steel wool or cheap metal scouring pads) also ask the neighbours if they are having any issues with rats. Also in contact with the landlord/letting agent i would emphasize the following link: https://www.gov.uk/government/publications/covid-19-and-renting-guidance-for-landlords-tenants-and-local-authorities (note download the first document 'Guidance for Landlords and tenants' specifically read through clause 3 fully and use the link and those specific clauses with the landlord/letting agent) Now you say your deposit is with a third party which I do hope is a Tenancy Deposit Scheme and you should be aware of which schem your deposit is in as they are required to provide you with a copy of the prescribed terms of that specific scheme. (have they?) Tenancy deposit protection: https://www.gov.uk/tenancy-deposit-protection Also look at this Tenant Fees Act 2019: http://www.legislation.gov.uk/ukpga/2019/4/contents/enacted https://www.gov.uk/government/collections/tenant-fees-act
  8. Hi The reason you have been asked exactly what the Section 21 you have been served is so we can determine whether it has been served correctly or not very difficult to advise with little information. (could you please upload the Section 21 in PDF or type out making sure to remove anything identifying you) As the Section 21 has been served you now need to concentrate on finding somewhere else to put a roof over your head and I am sorry if that sounds a bit blunt but you really need to be thinking of this and I know it will be extremely difficult at this current time. Bear in mind yes they have served a Section 21 notice and if you have not vacated the property at the end of that notice they will have to go to court to get a eviction notice to repossess the property. As for the refund you can ask the letting agent/landlord but this will more than likely not happen until you have vacated the property and a check out of the property has been done. (was the money you want refunded a deposit and if so was it protected in a tenancy deposit scheme and you were given a copy of the prescribed terms of that scheme please clarify?) I can understand your concerns but you need to concentrate on having a roof over your head especially since you have been served a section 21 notice Couple of links (please have a good read of them) Coronavirus (COVID-19) Guidance for Landlords and Tenants https://www.gov.uk/government/publications/covid-19-and-renting-guidance-for-landlords-tenants-and-local-authorities Evicting tenants (England and Wales) https://www.gov.uk/evicting-tenants/section-21-and-section-8-notices Section 21 eviction https://england.shelter.org.uk/housing_advice/eviction/section_21_eviction
  9. Hi Sadly there will be no quick fix to this due to your partners arrears for a previous property which you have now found out has failed the letting agents checks for renting a property with yourself. You could try to reason with the letting agency but it would ultimately be there decision and I can understand your concern. I would suggest that your partner sends a Subject Access Request (SAR) to the letting agent of the previous property they had the arrears simply asking for 'ALL DATA' this covers whatever format they hold it in whether it be written, email, telephone recordings etc, they have 30 calendar days to respond on acknowledging receipt of the SAR Request, this may be extended if they require to verify your identity to comply with a SAR. (note a SAR is now free due to the new Data Protection Act 2018 (DPA) & General Data Protection Regulations 2018 (GDPR) ) Now a few questions to do with your partners previous property: 1. What type of Tenancy Agreement did they have and the start date? 2. Did they pay a Deposit and was it protected in a Tenancy Deposit Scheme and after ending tenancy was the deposit returned? 3. Did they give the correct notice to the letting agency to end the tenancy as per there Tenancy Agreement? 4. Exactly when were they notified of the increase of £30 to the rent?
  10. New guidance launched to help get Brits safely back to work READ MORE HERE: https://www.gov.uk/government/news/new-guidance-launched-to-help-get-brits-safely-back-to-work
  11. The Consumer Action Group on 75th Anniversary VE DAY would like to THANK ALL those that Sacrificed so much for the Freedom we all have Today
  12. VE Day Toolkit Link to celebrate 75th Anniversary 8th May 2020 https://ve-vjday75.gov.uk/toolkit/ The Toolkit contains: Bunting to Print and Make. Colouring Posters for Kids and your Windows. Graphics to use on Social Media. Posters to Print and Personalise. Logos for Websites and Designers. Recipes. Never forget the Sacrifices they all went through for the freedom we have today
  13. Hi Welcome to CAG Had a good read of your PDF in post#12 and the big thing that stands out to me is they basically stated they have activated certain accounts i.e. electric, broadband etc. so exactly what evidence/proof have they supplied you that this has been done i.e. copies of the contract with each supplier? I would suggest sending this lot a Subject Access Request (SAR) ensuring to ask for 'ALL DATA' that simple phrase covers whatever format they hold it in whether it be phone calls, texts, emails, written etc and they have 30 Calendar days to respond from acknowledging reciept of your SAR request. (note the 30 Calendar days can be extended if there is an issue verifying your Identity (ID) so be aware of this) At the same time write a separate letter requesting copies of the Contract/Agreement for each individual Supplier they have setup accounts for on your behalf (how do you know they have actually setup up these contracts/agreements with the different suppliers)
  14. COVID-19: Temporary changes to Subject Access Request guidelines READ MORE HERE: https://www.gov.uk/government/news/covid-19-temporary-changes-to-subject-access-request-guidelines
  15. Recovery of benefit overpayment suspended READ MORE HERE: https://www.gov.uk/government/news/recovery-of-benefit-overpayment-suspended
  16. I have to disagree that a Tenant is responsible for the replacement of anything within the Toilet Cistern whether it be the ball cock of the entire internal valve this is the Landlords/Housing Associations responsibility responsibility to repair and never the tenants. Housing Association like to try and pull a fast one with things like this but it is their responsibility to repair so simply contact them and report it as a repair as you would with any other repair.
  17. Coronavirus – Changes to Veterans UK Services (note: I am posting this as an individual member of CAG and not site team) Coronavirus - Changes to Veterans UK Services READ MORE HERE: https://www.gov.uk/government/news/coronavirus-changes-to-veterans-uk-services
  18. Motability Scheme regarding COVID-19 (Coronavirus) READ MORE HERE: https://news.motability.co.uk/scheme-news/updates-from-the-motability-scheme-regarding-covid-19-coronavirus/
  19. Hi As this would be a change needing planning permission from the council it should be in the councils planning permission area on their website. (you will need to check to see if planning applications etc for this are available to download then download and have a good read of this info to see if they have followed it if not mark it to use) Have a good read of this link: (specifically "Green Belt planning policy" and check the links within it) https://commonslibrary.parliament.uk/research-briefings/sn00934/ This link may be of use: https://www.gov.uk/guidance/consultation-and-pre-decision-matters Please be patient I am sure others will be along to offer their wisdom
  20. Hi Hp Mum Just to be clear with RICS payment protection you are not the CLIENT. Why you ask well let me explain, it was the Landlord that Employed the Service of this Estate/Letting Agent to Rent their Property and are Registered Members of RICS, therefore the Landlord/Property Owner entered into a Contract with the Estate/Letting Agent to carry out this work so their CLIENT under RICS is the LANDLORD/Property Owner not you the TENANT as the Estate/Letting Agent is acting on behalf of the Landlord. . Basically the RICS protection is for the Landlord/Property Owner as it is protection in place with that specific Estate/Letting Agent being a Registered Member of that specific Scheme.
  21. Crown Motor Direct Limited 47-49 Park Royal Road London England NW10 7LQ Company Number: 09967993 Trading Names (see FCA link below): Chobham Central Garage / A.Owen Motor Group Previous Names: (see FCA link below): Chobham Central Garage / EMC Car Sales Director: Ahmed Al-Waheeb Companies House link: https://beta.companieshouse.gov.uk/company/09967993/officers Endole link: https://suite.endole.co.uk/insight/company/09967993-crown-motor-direct-limited BizDb link: https://www.bizdb.co.uk/company/crown-motor-direct-limited-09967993/ ICO Registration Number: ZA434106 https://ico.org.uk/ESDWebPages/Entry/ZA434106 FCA Register (Reference Number 789998): https://register.fca.org.uk/ShPo_FirmDetailsPage?id=001b0000040zjPbAAI
  22. No you do not add a SAR to the letter, this must be done as a completely separate to the letter, you can do both separate but enclose both at the same time as posting ensuring to get free proof of posting from the post office. Make sure with the SAR irrespective if you want to ask for specific dates to always add this simple phrase 'ALL DATA' as that covers whatever format they may hold it in whether it be, phone calls, emails, written, digital etc. Just me being me but where you have mentioned ARLA I would also add that specific link mentioned that would be of interest (note it contains the code and membership rules they should abide by): https://www.propertymark.co.uk/working-in-the-industry/member-requirements/
  23. Question when you purchased the item from Tesco did you also use their installation service (only if they have this) to fit the washing machine or did someone else install the washing machine?
  24. HP Mum The part on RICS IMO does not apply to you as you were not the Client the Landlord/Property owner of the Property was the Client not the Tenant Renting the Property. I can see why you have out this after been told to go to RICS to get the deposit back and being told by them nothing to do with them which would be correct as the tenant is not the Client the Landlord/Property owner is. Has a Subject Access Request (SAR) been sent asking for 'ALL DATA'?
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