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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Do you have to give a reason why you want to take a day off


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More of a rant, the new manager I have always asks for the reasons why I want to book a day or half day off. It's not in a friendly "oh doing something nice?" way, its more of a "You should never take days off, you can do those things at the weekend" kind of way.

 

Requested a half day for Thursday, got an instant response of "Why?". So I just said "Personal reasons".

 

Does anyone else get this too?

 

/rant

 

Edit: one other thing, I once took a couple of hours off to leave early, thinking it wouldn't be a problem since I work late occasionally and do the odd weekend. He later put it down as a half day off. I reminded him it was a couple of hours, so technically 1/4 day off, he said tough, the system only does increments of half day. argh!

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Requested a half day for Thursday, got an instant response of "Why?". So I just said "Personal reasons".

 

Does anyone else get this too?

 

/rant

 

Yes every time :)

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More of a rant, the new manager I have always asks for the reasons why I want to book a day or half day off. It's not in a friendly "oh doing something nice?" way, its more of a "You should never take days off, you can do those things at the weekened" kind of way.

 

Requested a half day for Thursday, got an instant response of "Why?". So I just said "Personal reasons".

 

Does anyone else get this too?

 

/rant

 

I guess its how good or bad the relationship is. It may be just as easy sometimes just to go sick as some people like to deny some one with a firm no. Some people are just a snide..

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I guess its how good or bad the relationship is. It may be just as easy sometimes just to go sick as some people like to deny some one with a firm no. Some people are just a snide..

 

I guess it may have something to do with me being the first employee there, suppose to have been in his position, but the boss brought him in instead. He's on a completely different wavelength, had already made 2 staff quit, and seems like hes trying to make the other person in my position quit too.

 

The sort of guy that on Xmas eve, would get us to stay later and later when it was suppose to be a half day despite nothing to do!!

 

I'm not happy :!:

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I guess it may have something to do with me being the first employee there, suppose to have been in his position, but the boss brought him in instead. He's on a completely different wavelength, had already made 2 staff quit, and seems like hes trying to make the other person in my position quit too.

 

The sort of guy that on Xmas eve, would get us to stay later and later when it was suppose to be a half day despite nothing to do!!

 

I'm not happy :!:

 

I picked up on your sadness. Don't let him get to you, these type of people are often insecure..

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'I have a job interview' is not generally a wise response!

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'I have a job interview' is not generally a wise response!

 

It was usually the one I used when I acutally had an interview, the assumption being that it had to be a joke reply!

RMW

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"I have 28 [or insert appropriate number here] days off per year and I have the right to enjoy them."

 

Simple really. My boss would never question it unless someone else was off and he thought I had a compelling reason - but I'd explain that anyway! The only time it should ever come up is the day before - "are you doing anything nice tomorrow?"

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More of a rant, the new manager I have always asks for the reasons why I want to book a day or half day off. It's not in a friendly "oh doing something nice?" way, its more of a "You should never take days off, you can do those things at the weekend" kind of way.

 

Requested a half day for Thursday, got an instant response of "Why?". So I just said "Personal reasons".

 

Does anyone else get this too?

 

 

It looks like your manager is a bit of a d1ck.

"Ask not what your country can do for you, ask what you can do for Poundland"

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It looks like your manager is a bit of a d1ck.

 

He is. It's an IT support company. I spend more time in my day explaining to him an issue, to the point where I could have solved the issue in that time. He really is bad at understanding anything.

 

He sent me an email to say along the lines of "You knew we're doing something Thursday, therefore it's important to have everyone in on Thursday, I'd like to know the reason so I know how urgent it is".

 

I responded to say, "When we spoke, the date for that wasn’t set as you also suggested Friday. It’s something that needs to be done either this Thursday or next Thursday before 5PM. “Why?” comes across rude so please next time explain why you need to know."

 

I got a lengthy and snarky email to say that he needs to know for the sake of the business. He then goes on to say that I had the whole Xmas break to let him know (as If I knew earlier), and then even says he would have said no then anyway (?). Then says we will have a meeting with the boss about this tomorrow.

 

I have another job lined up, I decided not to take it, but it's looking appealing now.

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I replied with an equally snarky email to say:

 

If I had known of the requirement of a day’s leave earlier I would have let you know, it only came up on Saturday the 2nd.

 

I understand that it’s important for the business, however details should not be disclosed if I feel that they are confidential and that is it of no importance to disclose the exact reason.

 

Thursday would be the most convenient for myself, next Thursday would work, other week days will be inconvenient as my partner is unable to use those days.

 

Please understand that replying with a single word “why?” can be perceived as rude.

 

Kind regards,

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The explanation for this managers behaviour, is that he has been brought in to manage staff out of the business. If he can get rid of people by being a pain in the *ss and by using normal discipline process, then it is less staff to get rid of later through redundancy. Or they are looking to make changes and need staff with different skills.

 

Perhaps he asks about purpose of holiday, as half a day might be an interview elsewhere or he might have need to contact you urgently, so needs to know where you are going to br.

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I have been asked in the past by a female manager and I said: "are you sure you want to know?"

She said yes and I went on to tell her I had to see a specialist about having very frequent erection during the day and night.

I then started to explain the (made up) details of the various gruesome procedures I had (not) gone through and she asked me to stop.

I followed her in her office and continued the story full of horrific details.

I even managed to make her think I was crying at one point.

She started screaming "OUT!" when I said: "Look, it's happening now..."

 

Believe me, I've never been questioned again about the reason of my leave request.

Try something similar, the more embarrassing and inappropriate the better.

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I have been asked in the past by a female manager and I said: "are you sure you want to know?"

She said yes and I went on to tell her I had to see a specialist about having very frequent erection during the day and night.

I then started to explain the (made up) details of the various gruesome procedures I had (not) gone through and she asked me to stop.

I followed her in her office and continued the story full of horrific details.

I even managed to make her think I was crying at one point.

She started screaming "OUT!" when I said: "Look, it's happening now..."

 

Believe me, I've never been questioned again about the reason of my leave request.

Try something similar, the more embarrassing and inappropriate the better.

 

I was going to say make something embarrassing up. :lol:

 

I was once asked if I was going away before a weeks leave was approved, because the boss wanted to wait and see if any colleagues who were going away wanted that week.

 

I was so taken aback I didn't question the response.

Edited by caro
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Ended up with an hour meeting about my "conduct" yesterday, apparently my emails weren't appropriate. During the meeting I decided to express how I felt about him.

 

Later that day I found out he had told everyone I was going to leave the company (I had spoken to him in confidence about this previously, and then later that I decided I didn't want to take the other job position I were offered). I then spoke to the MD of the company and told him all the issues I have with him, and to some extent, he agreed.

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When I ask for days off my supervisor says 'what another day off u keep having days off'. My reply is I'm entitled to my holiday leave...

 

I get asked what I'm doing on my day off and I just either make it up or just say family things. Maybe it could be that he is interested in what u do on ur day off for a conversation? Mine does.

RLP are a con PLEASE DON'T PAY THEM TO DO MORE! IGNORE ALL LETTERS AND CALLS! :)

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I had to book some more days off, so I sent him an email with things like "Bothers wedding - Quite important". According to him, if we want to book a day off, we have to give a months notice... what the...??

 

A new company "policy", we now have to email him when we arrive in the office as a method of time keeping. Although, it's not always possible to email him as soon as we get in, as often we have calls or dealing directly with clients, but apparently he will only accept the times in which we email him as when we get to the office, and not the time we tell him... I questioned this and the response was "It's a company policy, not to police our staff". (we're a 4 person company at the moment!!). So what the hell is this actually for then?! I did mention this to the company owner, and he just accused me of "trying to find technicalities". If this may be used against me for being late when I actually wasn't, I want to defend myself!

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I had to book some more days off, so I sent him an email with things like "Bothers wedding - Quite important". According to him, if we want to book a day off, we have to give a months notice... what the...??

 

A new company "policy", we now have to email him when we arrive in the office as a method of time keeping. Although, it's not always possible to email him as soon as we get in, as often we have calls or dealing directly with clients, but apparently he will only accept the times in which we email him as when we get to the office, and not the time we tell him... I questioned this and the response was "It's a company policy, not to police our staff". (we're a 4 person company at the moment!!). So what the hell is this actually for then?! I did mention this to the company owner, and he just accused me of "trying to find technicalities". If this may be used against me for being late when I actually wasn't, I want to defend myself!

 

I feel for you, I really do. The politics of it all, it makes yer sick. I wish you well in trying to defend yer self..

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So when you get in no matter what's happening (phone, customers, etc.) send the email.

Then if someone complains that they were not attended immediately you will have date and time of the email sent to prove you were doing as you're told.

Your manager must be a true ass!

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Thanks! I really don't know why this is all happening now, and why the MD is defending him so much. Hes previous role was exactly what I do now, hes not a manager at all and has no idea how to manage. He fits right into the stereotypical BMW driver profile... and yes he drives a BMW.

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Thanks! I really don't know why this is all happening now, and why the MD is defending him so much. Hes previous role was exactly what I do now, hes not a manager at all and has no idea how to manage. He fits right into the stereotypical BMW driver profile... and yes he drives a BMW.

 

Like I said, politics and it sounds like you have been marginalised as perhaps you don't fit in to the vested interests..

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So when you get in no matter what's happening (phone, customers, etc.) send the email.

Then if someone complains that they were not attended immediately you will have date and time of the email sent to prove you were doing as you're told.

Your manager must be a true ass!

 

He is! It's not always possible. I'm usually on time, but the time it takes to unlock the office (key holder), and start up my PC etc, it's already a few minutes past 8am. I'll just assume this is a log based on the time we're infront of our PC's, and not actually one that reflects on our start times.

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