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Everything posted by reallymadwoman

  1. I have once again had to spend most of a morning trying to resolve this with Currys. All the customer service phone numbers still just have a recorded message which cuts off half way through and when I contacted Live Chat I was initially number 25 in the queue. I spent the 43 minutes I was waiting for an agent to become available typing the first draft of my complaint. LiveChat at Currys really is useless - unless your query merits a standard response they can do nothing, there's no supervisor or manager who might be able to do something and you have to wonder how many customers at
  2. So, developments. 1. Currys agree to remove the faulty machine today. First they tell me it will be in the morning, ten minutes later another text says afternoon. 30 minutes of trying later I get confirmation that it is afternoon, between 1 and 5.30. 2. At 5.15 Currys message to say the driver has run out of hours so they'll have to rebook for next week. You really couldn't make this up. Anyone would think they wanted me to issue another claim for all this wasted time/loss of earnings.
  3. Once upon a time I had an issue with Currys and the purchase of a washing machine Hadn't realised it was 6 years ago! Anyway, back to the point. Much against my better judgement and only because they were the only ones who could deliver (allegedly) before Xmas, I bought a dishwasher from them. Amazingly it arrived on time the first time, and was installed. I wasn't present and it never occurred to my deputy to get them to turn it on so of course when I did there was a fault. 3 hours on the phone with the manufacturer's technical team failed to resolve it so we reluctantly accepted
  4. And it gets worse. Having 'misplaced' my P60 for the second year in a row, they gave me all the relevant numbers on headed paper as an alternative, only the numbers were completely wrong. Luckily I spotted the error - I know they didn't pay me that much! - but if I hadn't I'd have been entering incorrect information on my tax return. I'm not sure how HMRC would have viewed that, but I'm really glad I won't be finding out. Well, not this year anyway.
  5. It seems I was right to be concerned. They’ve ‘misplaced’ it for the second year in a row. Sigh.
  6. Over the last 6 months we have received multiple letters addressed to a person we've never heard of, all of which have been returned marked 'Not known at this address'. The person may have lived here in the past as we only moved in last November, but they're definitely not the person we bought from and the vehicle isn't the one parked on the driveway in the estate agent's photos. When returning correspondence seemingly had no effect I 'accidentally' opened one or two which were obviously from debt collectors/private parking companies and contacted the companies direct. I also wrote
  7. Has anyone received this years P60 from DWP? I usually get mine before the end of April but nothing so far. I don’t want to hassle them over a relatively trivial thing if they’re just a bit behind but my post from DWP is a bit unreliable so I am mildly concerned.
  8. To update, in the end I didn't have to make a decision as both defendants objected to a paper hearing. I'm waiting for further contact from the Court as to what will happen next. I can't do a telephone hearing because of hearing problems so we may have to wait a very long time for this to be over and done with.
  9. Background - I filed a claim under the Equality Act regarding failure to make a reasonable adjustment and indirect discrimination, damages limited to £10,000. We've been through all the usual stages including a preliminary hearing and witness statements and bundles were filed and exchanged just over a month ago. Each of the 3 bundles (claimant and 2 defendants) runs to over 300 pages and the hearing, scheduled for next month, was expected to take 2 days. Yesterday I received an order from the Court saying they proposed to deal with the claim without a hearing using the papers. I ha
  10. Finally all settled, thanks to everyone who gave advice. The best single bit of advice I was given was not to apply for Letters of Administration but to deal with everything informally as there was so little in the estate and it was clearly insolvent. Most creditors have just written off the debts, it obviously wasn't worth their time to get 10p in the £, the only ones that didn't were Capital One, Vanquis and DWP. Had I done things formally, then I'd have had to supply endless bits of paper to DWP in particular to prove every penny. As it is, I included a line in the s
  11. Sod's law, the minute I finished drafting the complaint, they replied. Finally. They're still asking for nearly double what I think they're due but they've also said that if I don't apply for Letters of Administration (I won't) they can't enforce repayment and can only rely on my honesty to pay them. However, because they can't enforce they also can't accept a dispute over the amount .... I'm tempted to give them £50 and split the rest between the more co-operative creditors.
  12. Barclaycard have finally responded and they are writing off three separate accounts totalling more than £5K - I'm sure this is entirely from the goodness of their hearts and nothing to do with my 'prove it' letters. DWP, despite their initial insistence that they be repaid even before the funeral was held have now ignored me since 7th February. I've sent 3 reminders, the last via a tracked method so I know they got it. Until they respond I can do nothing to settle the Estate and I'm starting to get 'gentle reminders' from some of the other creditors plus I want this sorted and
  13. If it's a [problem], it appears to be a very clever one - no obvious spelling or grammar mistakes, addresses etc appear to be genuine, even the typeface appears to be the same as any other official French notice. I presume it was sent to your UK address implying DVLA have provided it to the French authorities. Like you, I had no idea they could do that.
  14. Following a recent reassessment, I was awarded suppport group for 2 years. DWP say I can't ask for mandatory reconsideration of the 2 years as it's not an appealable decision. Non-appealable decisions are listed in annex E of volume 6 of the Decision Maker's Guide (06041) but I can't find anything relevant there. Can anyone suggest how I proceed? The decision was based solely on an ESA85A which only considered one descriptor as the decision maker for some reason did not have access to any of the medical evidence or my ESA50. I actually meet 4 support group descriptors and sh
  15. No unidentified creditors have come forward yet. The identified ones who haven't responded are a Barclaycard (two different accounts) and Vanquis - at least one of them has a balance over £2000 though the Vanquis account may be less than £500.
  16. Still trying to deal with this. I wrote to all the creditors I was able to identify, some have responded, some haven't so I've today sent chaser letters as I know that there will be an outstanding balance to pay for at least 2 of them. I also put the notice in the Gazette, the time limit for that runs out in about 2 weeks. If some creditors are simply not responding, how many times do I have to write to them before giving up and assuming they don't want any money? Incidentally, DWP still haven't bothered to justify their demand despite two reminders.
  17. Fairly predictably, I've had a response to my complaint (but not even an acknowledgement of the request for mandatory reconsideration, which was in the same envelope) which doesn't actually address what I was complaining about but gives a load of irrelevant and patronising information about the WCA process. Why do DWP employees assume that a benefit claimant who is disabled must also be 'intellectually challenged'? It's offensive. No mention of the DM not having any of the evidence before making a decison. No mention of them not even bothering to tell me the outcome - and they
  18. Basically by being stubborn and just refusing to pay without documentation.
  19. Just to update, EE eventually cancelled all allegedly outstanding charges. Despite being told to by the Ombudsman, they never did supply any documentation.
  20. So far as I am aware, PIP is always paid every 4 weeks and I've never before heard of anyone being paid monthly. For example, I am always paid every 4th Thursday, so is your wife being paid on, for example, the first of every month rather than on a specific day? If your wife is only being paid monthly then she or you need to contact DWP to query it.
  21. PIP is normally paid every 4 weeks, not monthly.
  22. The general opinion is that Amber Rudd's statement won't make a blind bit of difference to most people.
  23. I've found it now, going through my profile. 195 pages means I've been spending too much time here I think! Previously clicked 'Content I started' and it will still only give me one page. I knew there was more!
  24. I can't seem to find my old threads. When I click on 'content I started' it loads the first page, but it won't load any more than that. What am I doing wrong?
  25. I am receiving help with the court claim against Maximus, however I have just been provided with some of the information I asked DWP for on 4th December and I now have yet more issues. The decision maker admits he/she didn't have my ESA50 form or any evidence other than a very brief report from Maximus, but still though it OK to make a totally ridiculous decision based on a MED3. The last time I had to send in a sick note was in 2005, and I don't think they were even called 'Med3' then. The decision, though made over a month ago, hasn't actually been communicated to me. Can I do a mandato
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