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    • Hi @Kyosanto thank you for the response, that’s extremely helpful! Thank you! 
    • Given the evidence you have provided it should hopefully be a formality, the WS is ready to go and their case is torpedoed below the waterline.
    • Hey @Rubixcube sorry that I am a bit late to the party but to look into your issues, could you explain in a bit more detail what happened? I did not know that either before you mentioned it, but it seems indeed that Booking.com holidays are just a mirror site for lastminute.com and therefore the exact same thing... Good to know because Last minute is an awful OTA. It actually doesn't seem to be a big secret. If you click the link below (which is the main link from booking.com home page, and has lastminute written in it!) you will see the slogan "Booking.com Powered by Last minute" on 3 separate areas at least within the same page! Just a moment... BOOKING-DP.LASTMINUTE.COM Anyway, do let us know what exactly happened and we can try and see who you should be claiming from.
    • post re submitted  we are quite secure with that. it's ok to it here  you need to formerly WRITE to BMW AND to the finance co. (who is?) and REJECT the car under your short term right to reject. 100's of threads here on Big Motoring World, and they scammed you out of a useless warranty too, you dont need it ever, CRA covers you for FREE. dx  
    • Hey there, as the plane went tech you are entitled to the £520 x2 compensation under EC261. This is a clear cut case. Just claim straight with Virgin. However you are not entitled to a full refund, since you were eventually flown to the final destination; of course that second flight should have been totally free of charge; if not you must bill Virgin for it. Your mum+sis are also entitled to full reimbursment of taxis to and from the hotel, as well as meals+refreshments that they had for the entire duration of the unexpected stop, including both at the hotel and airport. (Just stay reasonable: no claiming for 49 pina coladas at the beach bar) Was their luggage returned to them during the unexpected stop? If not they may also claim for any toiletries and clothing that they had to purchase during the night stop. I understand the hotel has already been paid for, just don't forget the rest. Hopefully they have kept the receipts. Otherwise bank statements should do the trick. You need to claim for this in addition of the £1040 Other than the above there is no statutory compensation due for missing out on 1.5days of holiday. You could however talk to someone at customer service and make a polite request to extend your stay by another couple days and see if they will do it for you free of charge (providing they have space). Or if not, you could possibly get some token gesture of money back or voucher off your next holiday. It's worth trying. That you paid £700 for a name change is unfortunate but it's completely unrelated to the situation at hand. Above all I hope they don't worry too much about this mishap, and make the most of their holiday. Compensation is practically guaranteedwhen they are back. Just tell them to save all receipts they have and don't worry about the rest until they're back!
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im so worried that my hearing will be unsuccessful because i do not have a representitive , i read somewhere that if you did not have one your case is likely to be turned down :-(

 

Hello there.

 

I don't think that's necessarily true. People with reps might have a better success rate, but I went there with my OH who wrote the submission document the sticky template is based on. He wasn't allowed to say anything, I answered the questions.

 

But we put the document in before the hearing so that the panel had something to consider. I don't think it's too late for you to do this.

 

HB

Illegitimi non carborundum

 

 

 

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im so worried that my hearing will be unsuccessful because i do not have a representitive , i read somewhere that if you did not have one your case is likely to be turned down :-(

 

It's not really about having a rep with you, it's about the prep work that a rep would do for you, and the submission they would make arguing your case. These can be done, without a rep.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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Crikey, don't worry about not having a representative. Some might be good but some are absolutely useless. Yep, I had one of the latter! You don't need one and you certainly will never be penalised for not having one.

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Yes, reps do very little at the Tribunal itself, the work is done in advance. Occasionally if a client hadn't got across all the info they needed to, or I felt something needed to be clarified, I'd do a few clarification questions to them at the end, but mostly everything is in the submission, and as long as what the person says is consistent with the submission, the ESA50, and the health professional evidence, then things usually go pretty well. Problems arise when the appellant starts contradicting what they've said previously, or seems inconsitent, and this is the biggest cause of failed appeals I've seen, where otherwise it would have been awarded, and there is nothing a rep can do to prevent this - for instance, if you've said you can't walk more than 50 metres and then say you do your shopping yourself in asda, or go on holiday abroad regularly, but don't need to use a wheelchair, then it's pretty obvious to a Tribunal you're not being truthful.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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What annoyed me is since they wanted me to go to a medical in july 2012 they hadnt sent me a ESA50 form to fill out , which i thought was weird because i always thought you get sent one months before your medical but i never , and when i rang the dwp up and asked why i was not sent one , they blamed it on atos and that was that , my dla was automatically renewed without a need for a medical just before all this happened

thanks again all for your help

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sorry to be a pain but because i cannot go to the tribunal is it less likely to go in my favour ?

 

If you ask for a paper hearing, yes, less likely to be successful. If you can swing a hearing at your home, then it should be the same chance as attending at the original venue.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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  • 3 weeks later...

Hi

my tribunal is on monday ,its for not attending a medical cos my carer,s son jammed his fingers in the car door she is the only one i can travel with , as i cant attend the tribunal it as its too far away so i sent in a letter saying that and also supporting evidence :

 

1: Orange Mobile Itemised Billing (i had it printed off the whole bill) : Proving phone calls were made to atos the first phone was to say couldnt make it and then they give another number to arrange another appointment which that number was rung 3 times and requested a call back each time ...never got back

 

2: a Letter Off My Doctor (he thought i wanted the letter to say i couldnt attend a medical and that i should have a home visit , it states on the letteri im aggraphobic , anxiety etc

 

3: A Covering Letter : i just stated that it was out of my hands that i could not help it that my carers son needed emergency treatment and that we did the appropriate things like notify Atos , and that she is the only one i travel with

 

Do You think that will be enough im so worried :-(

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  • 2 weeks later...

i have been awaiting a letter to say how my hearing went after a week i rang just now and was told it didnt go ahead because of the distance as it was 127 miles from my home , now i already said to them to go ahead with a paper hearing but was just told "we tried to get in contact with you as they realised there was a place closer to your home we tried directory inquiries to get a number for you but its not listed" !!

i asked why wasnt a letter sent out to tell me this and she said a letter was sent out on the 8th (my hearing was the 4th !)

 

plus ALL the supporting evidence i sent in doctors letter , itemised billing etc has "Not" shown up (such a shock)..not

 

i asked what would happen now she said that i would have to await a new appointment and send in evidence again im so angry

is there anyone i can complain to ? and also i was told before a few times that evidence i sent in hadnt turned up but then spoke to someone different and they said it had

 

i dont know what to do :-(

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Did you send the evidence recorded? Do you have proof it arrived there? I highly recommend that you do in future, so you have evidence that a) you posted it and more importantly b) they received it.

 

Hopefully you won't have too long to wait for a new date local to you

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What exactly are you complaining about? What is the desired outcome of that complaint? As far as I can see you cannot change anything, what's done is done. The Tribunal is still to come and no decision has been made to complain about. I would save your energy personally, annoying how this must be. I think the CAB are innundated helping people complain about actual life changing decisions rather than lost post or a decision to hold a Tribunal locally so that you can attend even though you were not bothered about attending that's the trouble.

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Hello there. I have to agree with abc, I'm afraid, choose your battles.

 

At the end of the day, they may have done you a favour if you're able to attend at the new venue. Figures have been published saying that appellants who attend in person have a better win rate. And as I've said before, a tribunal chairman told my OH that it was much better for me to attend personally. It worked for me. :)

 

My best, HB

Illegitimi non carborundum

 

 

 

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my complaint is that they cancelled it and wasted time when the upcoming new appointment could be for someone else to have there hearing earlier

 

if there had been enough evidence to allow your appeal, they would have

 

the fact that they have decided to rearrange it so you can attend indicates that they require more information from you, so are giving you chance to provide it

 

would you rather they had just rejected your appeal

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I totally agree they messed you around big time. And it is very frustrating. Jobcenter Plus do it to me on a regular basis.

But don't annoy the people who might ultimately help you. If the decision goes against you or it becomes apparent they are messing you around deliberately, then definitely complain if you think that will get you what you want or it might help others.

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  • 2 months later...

Hi All

 

my tribunal letter came today it says :

 

FIRST-TIER TRIBUNAL

SOCIAL ENTITLEMENT CHAMBER

 

Held At ......

Before JUDGE ...........

 

Decision Notice

 

1 : The Appeal Is Allowed

2: The Decision Made On 14/9/2012 Is Set Aside

3:The Tribunal is satisfied that .............has shown good cause for failure to attend

 

 

 

Questions i have is :

What do they mean that the decion is set aside on the 14/9/2012 ?

 

and what does "First Tier" mean ?

 

will my money be backdated ? because it doesnt say anything on the letter ?

can the DWP get out of not paying me ? like making me attend any medical before giving out payment ?

and if they do backdate how long does it take ?

 

any advice appreciated

thank you

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Questions i have is :

 

  1. What do they mean that the decion is set aside on the 14/9/2012 ?
  2. what does "First Tier" mean ?
  3. will my money be backdated ?
  4. because it doesnt say anything on the letter ?
  5. can the DWP get out of not paying me ?
  6. like making me attend any medical before giving out payment ?
  7. and if they do backdate how long does it take ?

 

 

  1. The tribunal is stating that the DWP decision which was made on 14/09/12 is being overturned
  2. There are 2 different levels of appeal tribunal that deal with social security. When you appeal against a DWP decision, the appeal is heard by a first tier tribunal. If you appeal against a first tier tribunal is goes to the next stage which is an upper tribunal.
  3. Without knowing what your appeal was about, I am not sure
  4. Without knowing what your appeal was about, I am not sure
  5. Without knowing what your appeal was about, I am not sure
  6. Without knowing what your appeal was about, I am not sure
  7. How long is a piece of string, it will depend upon your appeal and whether further information is required

Edited by id6052

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