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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
    • please stop posting up unnecessary unnamed screenshot files  you've done it throughout your threads and we have to renamed them. RENAME THE FILE before you upload if its just text information like a defence or a claim history or a link to a previous post  type it here not by an unnamed screenshot attachment  . sorry NM but you've been here dealing with PPC claims since 2021 somehow you always manage to screw up.......or do totally the opposite of std repeated advice on 10'000 of PPC threads here you are your own worst enemy... dx  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Gap Insurance - Peter vardy


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Hi, can anyone help at all.

 

I received this letter from peter vardy recently. I purchased my car 12 month ago, and paid £399 for Gap insurance for 4 years. The letter is as follows

 

"We hope you are enjoying your new car and would recommend us to your friends and family. As part of our commitment to forging a long-term relationship with all our clients we hope you will allow us to continue to look after your car long into the future.

 

Whilst writing we have taken the liberty of attaching your status disclosure document relating to the insurance product you have purchased from us. We can confirm that you have a purchased GAP insurance policy which started on xx/11/2017.

 

Our records show these details may have been omitted when you ordered your vehicle. You are not required to take any further action as a result of this letter, however receipt of this letter will start your statutory cancellation period detailed in your policy summary. Full information on the policy can be found in your terms and conditions, which you have already received.

 

Please accept our apologies for this oversight. If you have any questions, please do not hesitate to contact me.

 

Head of Compliance."

 

Now to me this reads like the statutory cancellation periods starts from when I have received this letter, in November 2018. I phoned the number on the letter, and the call handler says no, that the notice period starts from when I took out the policy?

 

any help appreciated.

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I don't really understand what the story is about. Maybe you could clarify – or maybe somebody else will come along who understands.

 

What I gather is that you have received some notice that your insurance policy is being cancelled because some relevant details haven't been given to the insurer. Is this correct?

 

I understand that you have been on the telephone to them. You are new here so you probably didn't know that you should be recording your calls. Read our customer services guide before you do anything else.

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Its with regards to your statutory cancellation period for the GAP Insurance.... If you entered into the contract over the phone, online or on your doorstep, you have 14 calendar days to cancel the contract under the Consumer Contracts Regulations.

 

The cooling-off period starts the day after you agree to go ahead with the service.

 

If you want to cancel a credit agreement, the Consumer Credit Act gives you a 14-day cooling-off period to cancel the agreement.

As its been and passed now its irrelevant but it has given you a fresh start date (the date of the letter should you wish to cancel the insurance)...the dealer simply failed to serve notice in 2017 and is covering its backside.

 

 

Andy

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GAP insurance is useless

go cancel it now.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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GAP insurance is useless

go cancel it now.

 

You say that quite often

 

Try saying that to someone who's car is written off 2 years into their finance agreement and after The insurance company has paid out direct to the finance company, They now have no car and still owe thousands

 

It happened to me years ago, I actually had Gap insurance and didn't know, My car was hit from behind and written off, I got a letter saying i still owed £700 after the insurance had paid out, And included was a form to sign for the gap to cover it

 

That's when i found out gap insurance was a good thing

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GAP Insurance correctly taken out can be useful. Worth shopping around and not taking out cover through garage selling the car, as that is usually much more expensive.

We could do with some help from you.

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You say that quite often

 

Try saying that to someone who's car is written off 2 years into their finance agreement and after The insurance company has paid out direct to the finance company, They now have no car and still owe thousands

 

It happened to me years ago, I actually had Gap insurance and didn't know, My car was hit from behind and written off, I got a letter saying i still owed £700 after the insurance had paid out, And included was a form to sign for the gap to cover it

 

That's when i found out gap insurance was a good thing

 

I agree.

 

It is dangerous for anyone on this site to give sweeping statements such as 'GAP insurance is useless', and I doubt he/she or this site itself would take responsibility for someone acting upon that advice only to suffer a claimable event the following week that ends up costing them £1,000's.

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9/10 the only people to benefit are the dealership whom sold it via a commission backhander and the ins co themselves and the interest the finance co make out of it by loaning the money to pay for it.

 

yes colin there are rare examples of it saving peoples bacon admittedly, but GAP ins was invented by the insurance and finance industry anyway, biggest exploiter were people like welcome finance, yes car etc etc I don't think they ever paid out once and it typically cost the punter £2-3k on their loan, probably more than any shortfall like you had.

 

if I remember correctly postggj actually found out that both of the aboves' GAP ins was actually totally fake.

and like MIF on mortgages - the policy actually never existed with them nor their insurers

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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9/10 the only people to benefit are the dealership whom sold it via a commission backhander and the ins co themselves and the interest the finance co make out of it by loaning the money to pay for it.

 

yes colin there are rare examples of it saving peoples bacon admittedly, but GAP ins was invented by the insurance and finance industry anyway, biggest exploiter were people like welcome finance, yes car etc etc I don't think they ever paid out once and it typically cost the punter £2-3k on their loan, probably more than any shortfall like you had.

 

if I remember correctly postggj actually found out that both of the aboves' GAP ins was actually totally fake.

and like MIF on mortgages - the policy actually never existed with them nor their insurers

 

Sorry but from your description you seem to be pigeon holing GAP into yours/others experiences of it associated with historic failed sub prime finance providers, which risks having a very narrow minded and - if I may say so - evidently cynical viewpoint.

 

GAP is actually widely associated with the purchase of new or nearly new cars - the 'return to invoice' variety in particular has nothing to do with finance agreements and can prove to be a financial lifesaver. I bought a brand new Mitsubishi ASX two years ago, paid cash for it, and bought a 5 year GAP policy for the equivalent of less than £80 per year. If the car is written off during that time then the policy tops up my insurance payout to provide a brand new replacement vehicle. Bearing in mind that after 4 years the car will have depreciated by at least £10k that is not some mickey mouse Welcome policy but done through a proper insurer and providing a real potential benefit.

 

I get the fact that for whatever reason you don't like GAP, or maybe the firms you seem to associate with it, but I think that the advice provided has had weight added by your 'site team' status yet it could be potentially very damaging to some. Sorry I'm not meaning to offend by the way.

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9/10 the only people to benefit are the dealership whom sold it via a commission backhander and the ins co themselves and the interest the finance co make out of it by loaning the money to pay for it.

 

yes colin there are rare examples of it saving peoples bacon admittedly, but GAP ins was invented by the insurance and finance industry anyway, biggest exploiter were people like welcome finance, yes car etc etc I don't think they ever paid out once and it typically cost the punter £2-3k on their loan, probably more than any shortfall like you had.

 

I get that, But i have buildings and contents insurance for my home, I have never claimed on it and i'm happy that i have not had to

 

So insurance companies have made money from me and have never had to pay anything out

 

So should i deem it as pointless and cancel it ?

 

Gap insurance is just the same, I am covering myself for a possible future large pay out if something goes wrong, I see idiots on the road every day, There is a good chance that one day one of them is going to drive into my car

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Its down to personal choice and affordability...if you can afford it ...have it...and peace of mind.You could say that most things are a waste of time...unless you need to claim on it...house contents /building insurance etc etc.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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you need to look at the value of the vehicle now and what you still owe the finance co. If there is no appreciable gap in values cancel the insurance. If you owe a damned sight more than the car is worth then keep it.

The tricky bit is estimating what an insurer will pay for a write off and that is the only thing you are interested in.

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you need to look at the value of the vehicle now and what you still owe the finance co. If there is no appreciable gap in values cancel the insurance. If you owe a damned sight more than the car is worth then keep it.

The tricky bit is estimating what an insurer will pay for a write off and that is the only thing you are interested in.

 

Depends on the type of GAP insurance, and what it is protecting you from. The OP may want to be protected if their car gets written off and there is finance outstanding (when the balance of payout vs. finance outstanding is key), or there may be other factors (such as 'return to invoice' GAP

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GAP insurance is useless

go cancel it now.

 

Unbelievably bad advice. Even if you don't trust the selling Dealer there are several specialist companies which offer GAP

Hopefully you won't need it, only the shortsighted would call that a waste of money.

If you do need it, it could save you thousands.

 

Wow

 

H

44 years at the pointy end of the motor trade. :eek:

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