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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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Car Broke Down - Called RAC 17:50PM - repeatedly delayed & at +23:30PM i got an Uber Home & used local garage - RAC refused me £59 Costs Reclaim


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there is no template as each case is different.

tell us your story in full and why you need to send one.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi shimeld.

 

Welcome to CAG.

 

Your post seems quite vague, in order for us to help you, you'll need to give more detail.

 

What is the complaint about?

When was contact made?

Have you had a final response to your complaint?

 

 

There's really no specific template for a letter before action. But, if you're willing to provide further detail, we can help you draft one.

 

Tagging @BankFodder who will likely be around later to offer further advice once you've answered my questions.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Last Tuesday I was coming home from a support group meeting in the centre of my local town and I got 1 mile out of the centre, when my car broke down in a Tesco Express car park, in a very salubrious area. This was at 7:50pm in the evening.

My car would start, but there was no power in it, I used the RAC app to request rescue, to which I am a member.

I received a reply giving me an ETA of 10:30pm.  Ten minutes later, I received an update to say it would now be 9:30 to 10:30pm.

I was getting very cold, and I needed to get home since I suffer with anxiety due to my Prostate cancer, When it got to 9:40 and no further update on ETA I called the RAC for an update, only to be told that there were delays in my area, and it would be 11:00pm.

Nobody came at 11:00 pm, I called again and was told due to the delay, they were sending a private company to rescue my car and me. 11:30 came, and I called them again, only to be offered a next day rescue,

They said they were going to provide a paid taxi to get me home, with a promise that the taxi company would text me to say they were on their way. This never happened, so in desperation I called an Uber to take me home.

I made the RAC aware of my age, (71), and anxiety due to cancer and this made no difference.

While in bed the following morning I got a call, about 7:45 from an RAC mechanic to say he would be with the car in 30 minutes, to which I said I could not make it in time since we are 9 miles away from my car, and we have no other means of transport,  I could not be there when he arrived.

I abandoned the rescue in despair, and called out a trusted garage in the same area of my car to pick it up and take it to their premises for inspection.

I have tried to recoup the towing fees of £50.00 and Uber cast of £9.00 with their complaints department and was offered only £9.00 for the Uber, and nothing for the towing or distress. I was told to contact membership for help with the reimbursement of the towing.

I refused the offer of £9, stating that I don't consider this as full and final settlement, then I received an email stating that I had refused to accept the £9:00, and they now considered closed.

Since I pay annually up front for my RAC membership, I don't believe in this instance I am covered by the FCA or Financial Ombudsman.

What are my recourses here to get the £59 pounds that I'm looking for, please?

Thank you in anticipation.
Paul

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Breakdown cover is an insurance product and as such is covered by the financial ombudsman.

It might be worth considering this angle first due to the low value of the claim.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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  • dx100uk changed the title to Car Broke Down - Called RAC 17:50PM - repeatedly delayed at +23:30PM i got an Uber Home and then used my local garage - wantto reclaim Uber+Towing Fee

thread title updated.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

  • dx100uk changed the title to Car Broke Down - Called RAC 17:50PM - repeatedly delayed & at +23:30PM i got an Uber Home & used local garage - RAC refused me £59 Costs Reclaim
13 hours ago, shimeld said:

Since I pay annually up front for my RAC membership

By debit card/ credit card? and when did you pay?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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That's an awful lot of money, so you must have paid for the premium cover?  Do their T&Cs state anything about the time frame that they have to respond to calls that you can use to your advantage?

Did you ever have to use their services before now? Like the car health check, or other breakdowns?

If you never made use of your membership, and considering they were totally useless when you tried, hopefully you can get the contract terminated and all the fees refunded, which will fully cover your claim, but someone knowledgeable will be able to advise.

I'm deeply sorry about your medical condition, but it is irrelevant to the matter, RAC don't have your medical record, and it wouldn't change a thing since they should treat all customers correctly regardless.

Also, no use to you now, but don't refuse a refund offer: you are free to accept the £9 for the Uber without considering it final settlement.

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Just had a further look at the FOS website and there's every chance the FOS will turn you away. It's still worth reporting it to them, even if they come back and say no.

It seems only *some* activities that the RAC provide are covered by the FOS. Others are not. The RAC aren't currently subscribed to any ADR scheme either so the next step would be small claims.

Chargeback limitations is 120 days for Visa and Mastercard, you're past that unfortunately so chargeback is a no-go.

I would recommend that you claim for the full amount your breakdown cover was as well. They were unable to help you in this instance and therefore I'd argue it's unfair that they could help you at any other point of the cover either. That brings your claim total to £189+£59 = £248.00

Let us know what the FOS says, and if they refuse the case we'll help you draft an LBA.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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Who said anything about losing a court claim?

Interact here and take our advice to heart and your likelihood of winning will shoot up.

And no, you're not responsible for their costs in small claims. Conversely, you won't get your legal costs paid if you win (Minus the fixed court costs)

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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They may be able to recover a fixed amount of costs if they instruct counsel to represent them/their defence and they did defend successfully.

Unlikely though if your claim is sound.  

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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You won't pay any of their costs in small claims even if you lose so long as you behave reasonably.

CPR 27.14(g) sets out the criteria for legal costs in small claims. " such further costs as the court may assess by the summary procedure and order to be paid by a party who has behaved unreasonably"

So long as you are not unreasonable, you won't pay any of their costs other than court costs which means costs paid to the court, not costs for turning up to court.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Have we helped you today?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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