Jump to content

Kyosanto

Registered Users

Change your profile picture
  • Posts

    323
  • Joined

  • Last visited

  • Days Won

    7

Everything posted by Kyosanto

  1. Hi there, have you taken this further in the meantime? Sorry I notice I never replied to your last post, but there was nothing to add really. BA have given you their "word" and to be honest I trust that the story about the damage and inspection is true. Again it will be up to you to challenge the logistics aspect with the ADR / SCC. It's very common for airlines to refuse to consider logstics because why admit claims when you can deny them, right? If you have evidence of you pointing it out and them blanking your questions, it will look better on you I'm sure. You still need to answer whether they paid for your transportation costs, because if they didn't, then you really will win your case, for sure, and need not worry about the ADR fee. I would also contact the ADR body in writing and ask them to clarify whether you'd have to pay if you lose, or if it's only for complaints that were made in bad faith.
  2. @jenexx Only advice would be to NOT write anything else to TFL. What you have written up to now was not good and could have made things worse for you. Just don't repeat the same mistake. Stop writing. You have accepted the offense already, no going back. You provided a clue in writing that you might have been doing this for longer than one offense, which TfL did not know at the time. No going back. You were asked to provide exceptional circumstances, and you did not do that. You actually do not have an exceptional circumstance, from what you have told us (which is very little). Wait to see what TfL propose you, a fine, a prosecution etc... Hope for the best. Come back here either when you get further news, or when you are ready to give more information.
  3. AI will do a better job at ruling the country than any PM in recent years, so personally I welcome skynet too. ...and when some British-born citizens get deported to Uganda, an extra digit gets added to mortgage rates, Britain leaves UNESCO, or an old folks home gets exposed to Covid-59, it will be because of an accidental bug, not because of deliberate neglect, incompetence, greed and/or pandering to xenophobia.
  4. Kyosanto

    Fake Iphone 15

    ... but yes, it would also be nice if folks could come back and update their threads once resolved so that we are not left hanging...
  5. Ahaha, I already have problems explaining to my friends that a speculative invoice is not a fine, I'm not about to try explaining that to a customer service rep who is probably already dead inside from the daily abuse they get from their customers and boss in equal measure. Your advice is good advice, but I'm lazy and for this one, am happy to take the email at face value. Will update if I get into further trouble.
  6. This is verbatim from HolidayExtras: We have had a reply from the parking company explaining that the fine has now been cancelled. I am sorry for any inconvenience caused on this occasion. The last communication I received from ParkMaven themselves was a letter dated 9th January called "FINAL REMINDER", nothing since. Cautiously optimistic about it.
  7. Resolved. HolidayExtras talked to whoever they needed to and the charge was dropped. They did take their sweet time (almost 2 months...) but other than the wait there was no hassle.
  8. So if QR has decided that it will give you $40 per luggage that's great, as there is no obligation under IATA for the airlines to compensate you for luggage delayed when you were back home. If you had been abroad it would have been otherwise. Good luck with getting in touch with them!
  9. Why do you believe you are entitled to any compensation for your delayed baggage? Were you abroad on a return ticket when it was delayed? Or was it delayed on your way back to the UK?
  10. Hey there. It seems that BA have already provided their side of the story here, so you are not likely to get anything further from them. It does indeed seem that the ADR they are using may charge £25 if your claim is unsucessful... that's not very clear language to say the least. At least you were offer a voucher that pays for half of it. However before going further can you clarify whether you did a duty of care claim for your transportation from Washington to Baltimore? How did you travel there and do you have supporting evidence? IF you claimed for this but they refused your claim then I can all but guarantee your ADR claim will be succesful (at least in part) so that's the fee not to worry about. If you decide to go to court for this you will need to do some research on past similar cases. You won't be arguing that the damage was not exceptional (it was, and there's no arguing here), but that BA should have been able to source another aircraft. There's the Dunbarr V EZ Jet I linked above where the passenger was succesful, there is also one case V Lufthansa where the German judge found in favor of the airline, however with a big caveat that the airline must be able to prove their logistics were on point. I'm pretty sure I linked this one in one of the other threads around here. Someone else will be able to confirm but the worse you can lose from SCC is £50 I believe. Re: your wording from above, a good frequent advice from these forums is to leave "distress" and other emotional factors out of your claim, as they are not claimable damages. Maybe sleep on it and see what you feel like in a few days! That's what I'm doing (I'm in a similar predicament as you with KLM right now, I was recently delayed by close to 18hrs as the aftermath of a weather event, that was no longer occuring when my flight was scheduled to take place - they paid for hotel and £60 but declined my EC261, I am wondering whether it's worth taking them to the next step, but in my case it's only £220 compensation so a lot of hass for not much further gain)
  11. Good luck. If your appeal fails the next step would be to make a complaint to the Alternative Dispute Resolution association that BA adheres to. In this case, it's one called "CEDR" Dispute Resolution, Conflict Management & Mediation Services - CEDR
  12. "It's common practice" for spreaders of fake news to start their sentences with "it's common practice" or "it's well known that", followed by what ever they believe without a shred of evidence. Apparently it impresses the gullible. Airline delays are regulated by UK261/EC261 which determines what length of time is reasonable or not. In the case of OP, 4 hours. "Turbulence" is irrelevant. There is wide jurisprudence available for what does and does not constitute exeptional and unforeseen circumstances that can mitigate right to compensation. It would be positive to the thread to see you contribute with sources to back your claims, otherwise, it's just turbulence....
  13. @jk2054 Care to develop what you mean? 22hrs seems like a reasonable advance warning to source another airplane. See this jurisprudence where EZjet had about 6 hours to source another airplane but didn't, and sheriff decided they should pay. SANDRA DUNBAR AGAINST EASY JET AIRLINE COMPANY LIMITED WWW.SCOTCOURTS.GOV.UK
  14. Hey there. You should take this further. We will split this in two, first your Duty of Care claim and then your compensation claim Duty of care Regardless of the reasons for the delay or anything that happens. BA owes you the following, and this is 100%, no arguing their way out: -Your transportation from Washington to Baltimore (they took you to wrong airport) -Any meals+refreshments you may have had in JFK while connecting, or in LHR while waiting (if your departure was delayed too) Compensation claim I think their excuse is bogus. On first glance their excuse looks impressive, but it's irrelevant as we are not talking about a plane coming to pick you up at an outstation and that had an unforeseen adventure. The plane affected by the cancellation landed at 16:59 on the 16th December, arriving from Mexico. BA had 22 hours to find another aircraft, at their hub, and failed to do so. You should tell them that you know the problem flight they are talking about happened the day before, and that their bad logistics isn't your problem. This is not an "unforeseen" issue as they had a full days warning, so the EC261 claims stands. See if they budge and come back and tell us. Edit: I use flightradar24, to check flight history, but it requires a paid membership to see more than 7 days in the past. G-ZBKC - Boeing 787-9 Dreamliner - British Airways - Flightradar24
  15. The reasons why scammers, hackers, tax evaders, and mafias around the world love crypto so much is that it's untraceable. And any money sent to a wallet that's not yours can be considered lost. (Remember that song about democracy activists using crypto to escape evil government oppression? A nice tale... your average crypto user is a crook) Hopefully there will be other ways to find the international organised crime network behind your scam, but that will be for the Police, and it's a slim chance. Have you been to Police yet? (not sure what Action Fraud counts as, they seem pretty powerless) If anything thank you for telling your tale so that others can be warned. A real employer in the real world will never, ever, ask its employees to send it money (other than petty cash). It just doesn't work that way.
  16. This is just anecdotical but my old boiler needed to be re-ignited all the time. On the other hand it lasted over 20 years with that as the only hitch. In my new place the boiler is 12 years old and it's already dying, with constant pressure faults. I'm scrambling to get it replaced as it needs tweaking every odd day...
  17. Ok, resolved. After some irrelevant blabla about usually being an airline fee to pay if you don't accept the airline's alternative in case of Invol change (Which is generally untrue, and in the case of EU strongly regulated), they did confirm that there are indeed no service fees to pay at all if you bought the flex option. The agent handling my request was wrong, and they "have been strongly reprimanded"... I feel a bit sad for ruining that employee's day, but a bit better about my choice of OTA.
  18. "A Flexible (rebookable) Ticket allows you to change your flight tickets no matter what the airline's rules are. If the price of the new ticket is higher you only pay the difference." You can find the T&Cs here What does the Flexible Ticket service mean? | Frequently asked questions WWW.GOTOGATE.CO.UK Those list the "Assistance Fees" as part of "Service fees" (which they promise are waived) so actually the more I read this, the more I'm confused. I don't know if the agent I had on the chat was simply wrong, or if it's their whole system that is rigged/misleading. Looking forward to get that reply from Customer Services. I am normally quite careful with OTAs and don't buy their extra options which are often scams, but this flex option sounded like a good deal on paper... If I hadn't bought it this time, i would have just talked to airline direct like I normally do. This still beckons the question what did I pay £40 for if they were going to charge me service fees anyway.
  19. From a complaint I'm making to an OTA which until now I used to think was one of the more decent ones Content should make the story self explanatory. ___________________________________________________________________________________________________________________________________ Hi, I bought 5 tickets with you this year. In May I booked a domestic multi-city with AeroMexico. I paid £41.72 for your flex option so I could change my plans if needed. I haven't had the need to use that option yet. I received a notification that my flight schedules were changed. One of the new flights, the MEX-CUN, was too late now so I contacted your agents to rebook me on an earlier flight. As the change was INVOL this should have been free of charge. The agent declared that the new flight was "the best they can do" and refused to rebook me. Instead tried to get me to exercize my Flex option. I was told exercizing the Flex option would cost me a fee of £13, which was shocking as you promise and I quote "airline's penalties and our service fee are waived. An additional payment may be required if there is a price difference." which is misleading as it hints that ONLY the airline issues price difference is left to pay. Faced with the inflexibility of your agent and the unacceptable wait times to get someone on chat, I contacted AeroMexico directly, who were in a few minutes able to reissue my flight to an earlier flight, free of charge of course, as it's an INVOL change. As promised to your agent who mishandled the initial call. I am back with a few serious questions for you that I would like an answer for: 1) How do you think it makes your frequent customers feel, when you unlawfully deny them rebooking for an INVOL change and try to charge them for it? 2) What do you intend to do about it? 3) What am I paying a £41.72 flexible fee for? What will you do if I need to change my flight and refuse to pay the £13 "assistance fee" hidden in your terms and conditions, when your sales text promises "No service fees"? Are you going to charge further fees, perhaps a unicorn fee next? I await your answers with impatience. A not so happy customer
  20. It would be helpful to answer all the questions you were previously asked, and did not answer, so that people can actually help you. There is a hint of possible retaliation in your story, but without the details it's impossible to tell. Regarding the wrong company name it's anecdotical at best... unless you really want them to send you another dismissal letter with the proper stationary this time, best to focus on the meat of the matter and not the form.
  21. @dx100uk I don't think she's redacted the date. It's just left blank to be filled when signing, no?
  22. Here's the PDF. Looks pretty rock solid to me as for PoFA angle. 2023-12-11 ParkMaven PCN-NTK incident 2023-12-02.pdf
  23. Here we go again: _____________________________________________________________________________________ 1 Date of the infringement 02/12/2023 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 11/12/2023 3 Date received 16/12/2023 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Yes 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? [Y/N?] post up your appeal] No 7 Who is the parking company? ParkMaven Limited 8. Where exactly [carpark name and town] Hampton by Hilton Humberside Airport For either option, does it say which appeals body they operate under. POPLA _____________________________________________________________________________________ I was meant to travel on the 2nd-5th of December. Had prepaid parking + Hotel with HolidayExtras. My airplane was delayed 11 hours (in one hour increments, fun day!) ended up deciding not to travel and changing my travel dates to 7th-10th Dec. Before going home I arranged for my parking arrangement with Nightel/Hampton (the hotel is Nightel but the parking is shared with, and managed by, Hampton) to be moved to the 7th-10th and was told no problem. I asked if I needed to do anything for my stay on the 2nd and they said, "not at all, you're good to go". Lo and behold, received in the mail today a lovely parking charge for £100 (or £60 if paid soon). For now what I did is write to Holiday extras directly and ask them to intercede with Nightel/Hampton to remove the charge. I hope this will work out... What a hassle I was half expecting this to happen anyway... and it did.
  24. Someone will be here to advise but in the meantime please add more information. Was the debt actually yours? When did you contract it? When was the last time you made a payment against it (if any) ? Whilst I'm sorry to hear about your Mental health, it probably won't be a factor in this, not at first. Stick to numbers and dates for now. you will also want to have a read on the many pinned threads in this forum, like this:
  25. Chances are your boiler needs being re-ignited or re-pressured, which is something any person can learn to do by watching a short video on youtube. It's a lot easier than operating a computer or mobile phone, which everyone here can do. Appreciate it's scary if you never touched a boiler before, but they are skills you are better off learning at some point, whether you are renting or owning. Plumbers are difficult to get in an emergency. If it was their home, they would also struggle to get someone there fast. Legally they have to fix it within 24 hours, but before you pick this hill to die on, you risk nothing by trying the troubleshooting (or ask a friend to help).
×
×
  • Create New...