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    • Thanks FTMDave, I like the cut of your jib - I'll go with that and obtain proof of postage. Encouraging that NPE have never followed through and seem to blowing hot air, let's see where they go after this   Regards
    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
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How to go about sorting this mess out!


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They arent chasing.. apart from the odd email asking for me to contact them.

The problem then lies with lending stream. As no default has been issued, will they just keep marking me as a '6' for the rest of my life?

Is there not a time limit between missing 6 payments and then issuing a default?

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Of course you have to repay the loans, you can't simply borrow money and then not expect to pay it back. Trashed credit file or not, I'm afraid it's people with this attitude that makes the payday loan market operate in an underhand manner.

 

You'll have to face up to it, you borrowed it so you pay it back.

 

The defaults are there legally, you defaulted on the agreement so that's what happens and you will not be able to get them removed. Different matter if it's a CCJ and they didn't tell you.

 

Sorry to be the bearer of bad news or if it's not what you want to hear. There's plenty of advice on here about how to deal with setting up repayment plans etc.

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Robbinghood Do you by any chance work for a pdl. They are legalized loan sharks and many of them can not act legally. You are right that some are easy to set up payment plans however i challenge you to get bank details and a decent arrangement with minicredit.

My 200 minicredit loan turned into 1200 in a matter of weeks. Ok so i did not contact them prior to missing a payment as i had more pressing matters to deal with. I had found my estranged wife dead yet when i told them that they accused me of fraud as i had said i was single.

I have been unable to come to any arrangement with them.

So please move your head and stop judging people and suggesting it's because of customers that pdls behave this way.

There are countless threads on here of people being driven to despair or even worse.

Any opinion I give is from personal experience .

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Mustard, if you do want to set up a repayment plan make sure all you pay is a reasonable amount,i.e loan and one months interest.

 

Personally i would wait till they contact you in writing.

Any opinion I give is from personal experience .

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Ah I was waiting for that comment

 

No I don't work for a PDL company, far from it, I am just a realist and tell it like it is.

 

There's too many stories on here of people that simply want to get out of paying the loans off, yet they're quite happy to spend the money when they get it.

 

I don't agree with 99% of how PDL companies work, but I also don't agree with giving advice to people to simply ignore their debts. Not everyone who uses this forum has to join the bandwagon, everyone who takes out a loan knows EXACTLY what they are getting into. I'm not saying pay back all the charges and interest etc, repay what you believe you owe, but burying your head in the sand wont work.

 

Fact is, it is completely the reason PDL's have to use some underhand tactics to simply get their money back because too many people dont pay it back at all - what would you do if that was your business?

 

Sorry to hear about your wife, that is awful.

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I completely agree with Robbing Hood, and before anyone can say I'm being judgemental I have also been in PDLS debt. Nearly £2K between Payday Express, Quick Quid and Payday Uk. They were not easy to deal with at all but with perseverance I arranged payment plans, and went without a lot, putting every spare penny into paying these of and getting rid. So yes I feel when people choose to ignore their debt it makes a mockery of those who go to a lot of effort to repay their debt. As Robbing Hood said, you borrowed the money and spent it. Nobody is here to judge anyone in financial dire straits who cannot pay their debts. But unfortunately no matter what happens in your personal life bills still need paying regardless. The world is a harsh place like that.

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Ah I was waiting for that comment

 

No I don't work for a PDL company, far from it, I am just a realist and tell it like it is.

 

There's too many stories on here of people that simply want to get out of paying the loans off, yet they're quite happy to spend the money when they get it.

 

I don't agree with 99% of how PDL companies work, but I also don't agree with giving advice to people to simply ignore their debts. Not everyone who uses this forum has to join the bandwagon, everyone who takes out a loan knows EXACTLY what they are getting into. I'm not saying pay back all the charges and interest etc, repay what you believe you owe, but burying your head in the sand wont work.

 

Fact is, it is completely the reason PDL's have to use some underhand tactics to simply get their money back because too many people dont pay it back at all - what would you do if that was your business?

 

Sorry to hear about your wife, that is awful.

 

You may think you are telling it like it is, but really you are not.

 

Fact is, it is completely the reason PDL's have to use some underhand tactics to simply get their money back because too many people dont pay it back at all - what would you do if that was your business?

 

I have to wholeheartedly disagree with that comment. It's obvious you have no idea of the people behind most of the PDL's in the UK. If you did, there would be no possible way you would have posted that comment.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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so what do you do when the pdl demands charges and won't give you bank details.

I have another that were very good to start with when i lost my job,then in one day added 400 to the balance and have refused to explain why. They then sold it to MMF who have broken several guidelines and refused to accept there was an ongoing complaint even when i gave them the name of the person at the bcca who was dealing with it.

 

All this is before we even go near the fact they prey on the most vulnerable and inspire of what they claim lend money to people who frankly should never get credit let alone expensive credit.

 

You seem to think that everyone who borrows is intelligent articulate and without any other issues. That is obviously not the case.

 

I am not prepared to give the reasons i got in a mess but some will know and while not blameless how can i possibly service 40k of debt on a single persons means tested benefit. The only way would be to.for example deal in drugs as so many do.

Any opinion I give is from personal experience .

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  • 1 month later...

hi

I defaulted on loan with them they kept ringing me at work so I got really angry and told them to delete my details or I would contact financial ombudsman. i have not heard a word since a bit worried as I have not paid any thing and that was in decemeber. should I just sit tight until them contact me

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Hi,

 

I had the same from Payday Express when I defaulted. Some advice....

 

1) keep a log of calls including time and date

2) I would advise not to avoid the debt - if you can, email them with an affordable repayment plan proposal and also let them know not to contact you at work due to disciplinary actions that may be taken, and prefer communication via email or writing.

3) Most likely, they will refuse your repayment plan proposal or you will not hear back from them.

4) if you do not hear back from them within 48 hours ( and put that you would like a response within 48 hours in your email), then submit a complaint following their complaints procedure.

5) do not speak to them on the phone - keep everything in writing

6) If they still do not give you a repayment plan or respond to you or you are not satisfied with their response, you can refer the complaint to the FOS - this is how I managed to get my repayment plan agreed.

7) what I also used to do is everytime they rang on my mobile (several times a day, using different numbers), I would email them every night, stating the times they telephoned asking for them to stop harassing me as it was causing me and my baby distress. I would advise that they communicate via email or writing.

 

All the above was submitted as evidence to the FOS.

 

Good luck, but please try not avoid it as then you are only delaying the problem.

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Hi,

 

I had the same from Payday Express when I defaulted. Some advice....

 

1) keep a log of calls including time and date

2) I would advise not to avoid the debt - if you can, email them with an affordable repayment plan proposal and also let them know not to contact you at work due to disciplinary actions that may be taken, and prefer communication via email or writing.

3) Most likely, they will refuse your repayment plan proposal or you will not hear back from them.

4) if you do not hear back from them within 48 hours ( and put that you would like a response within 48 hours in your email), then submit a complaint following their complaints procedure.

5) do not speak to them on the phone - keep everything in writing

6) If they still do not give you a repayment plan or respond to you or you are not satisfied with their response, you can refer the complaint to the FOS - this is how I managed to get my repayment plan agreed.

7) what I also used to do is everytime they rang on my mobile (several times a day, using different numbers), I would email them every night, stating the times they telephoned asking for them to stop harassing me as it was causing me and my baby distress. I would advise that they communicate via email or writing.

 

All the above was submitted as evidence to the FOS.

 

Good luck, but please try not avoid it as then you are only delaying the problem.

 

Good advice here. Also, make sure you inform the OFT with as much info as possible. To add on to point 7, keep a diary of all texts/calls/emails etc and forward it in a complaint to OFCOM.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 6 months later...

I thought I would share my recent experience of this horrendous company.

I was first contacted about 4 months ago regarding an old payday loan debt. The contact was in the form of text messages only.

I had the usual threats of home visits etc etc but nothing ever came of it..

I've never once been written to by this company.! Not had a thing in writing.

Then I started to get phone calls.. Voice messages from 'mike'. But still, nothing in writing.

By now I was getting perhaps 2 or 3 calls per day and the same amount of text messages too.

However, this past week they seem to have upped the anti.. I'm now getting text messages at 12:46am and 2:50am!!!!

That was the last couple of nights.

I guess it's time I send them a letter or two?

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I thought I would share my recent experience of this horrendous company.

I was first contacted about 4 months ago regarding an old payday loan debt. The contact was in the form of text messages only.

I had the usual threats of home visits etc etc but nothing ever came of it..

I've never once been written to by this company.! Not had a thing in writing.

Then I started to get phone calls.. Voice messages from 'mike'. But still, nothing in writing.

By now I was getting perhaps 2 or 3 calls per day and the same amount of text messages too.

However, this past week they seem to have upped the anti.. I'm now getting text messages at 12:46am and 2:50am!!!!

That was the last couple of nights.

I guess it's time I send them a letter or two?

 

Mustard7, I would be of a mind to ignore them until you receive a letter. If they do not have your address then do not give it to them.

 

Have you moved recently and their letters are going to your old address? How much was the loan for and how old is it?

 

Keep a record of all MSG/TXT from them.

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Ive not moved address in 5 years, however the original payday loan was taken while I lived at this address, so it is very likely that they have my current address if they wish to visit.I am not hiding from this debt, but I do think that texts in the middle of the night is a little out of order. Harrassment actually!The debt I believe is for around £250, but I cannot actually remember.I know that if they did visit then they would be wasting their time. I wont discuss anything with a stranger that comes knocking on my door. Its in writing only or I will just ignore.Is it worth putting a complaint about the 1am texts?

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Youll find those texts are automated. The only way to deal with it is a formal complaint to their compliance officer. Wait the 8 weeks, and get the FOS involved, then consider legal action depending on the outcome.

 

See Harrison vs Link. It was mainly dealing with telephone calls, but the principle is the same.

 

Just remember, it isnt a quick process, but the more you cover your back, the stronger your stance would be.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 4 weeks later...

Opening balance = Credit Facility available or in the case of a loan the amount drawn down.#

 

If this is a PDL then Reg. Payment is the sum due.

 

Default Balance the amount required to remedy the default.

 

Looks like interest and charges have been added to £100 loan.

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Hi there is no actual basis for this proposition of paying the original loan + 1 month interest, but you could try but it not likely to accepted in my opinion.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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  • 7 months later...

Hi,

A few years back I had many financial difficulties and as a result I got into lots of mess with payday loans.

One being with payday express. I took out a loan for £240 back in 2011 which I defaulted on.

I initially tried to negotiate a repayment plan but got nowhere with it. So it's been sat dormant for the last 3 years. I've not made any payments or acknowledgment in that time.

However, my circumstances have now changed for the better and I would like to start the process of settling these debts, and if I can clean up my credit file In the process then even better.

So...

I have on my credit file a default from payday express. Problem is it is not for the £240 loan that I took out. It is showing as £715. (I assume charges and interest added on)

 

What's the best course of action to take from this point?

Thanks in advance

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Have they attempted to make contact with you during this period ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

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3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

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BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

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4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Righto, well for sure you should challenge any charges - so you might need to send a Subject Access Request to them unless you have copies of statements.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request(1-Viewing)-nbsp

 

This will give you access to all data in connection with your relationship with this company.

 

It will cost you £10.00 and they have 40 days in which to comply.

 

Once you know what you can reduce the amount by, then you can make an offer to settle the debt. Do be aware that it is unlikely they will remove the default from your file until the 6 years is up !

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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