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Cait116 last won the day on December 16 2019

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  1. Hi Bankfodder Yep, it's these guys. I paid by debit card; online purchase. I have been emailing them. Should I send a letter? Thank you for your help x
  2. Aww to hell with it, it's Dunster House. I've lost patience now. There's a procedure on their website to follow which i have done but I'm not getting replies.
  3. I will name the retailer but I want to give them a chance! Just wanted to know where I stand should they continue to ignore me.
  4. Hi honeybee I'm going to give them another couple of days before I start naming and shaming. But I'm losing my patience here.
  5. Hi everyone, does anyone know where I stand? I bought a climbing frame for my grandson for his birthday, it was delivered in January. However, stupidly enough I didn't check it! We tried putting it together last week and realised a load of stuff was missing. I approached the company via email and phone but they are now ignoring me. The person I am dealing with is never "available". I don't want to cause a big drama over it but it cost us quite a lot of money and it was probably partly our fault as we didn't check it as soon as it arrived. Anyone know what I should do? Emails and phone calls are being ignored. Many thanks :-)
  6. You did well M., all the best for the future, glad it’s all over for you x
  7. Aw that's a shame hun, but like you say, it's over and done with now, you can relax now!! Were you able to set up a payment plan or anything?
  8. haha! I'll bet he did!! what time r u due to see the judge? x
  9. I bet they're panicking! Otherwise they'd say nothing x Did you reply to them M? x
  10. lol ........ I s'pose sorry for the silly questions but I'm getting nervous now. I think I'm gonna be stuck for things to say at the time d'oh!
  11. lol this is painful dx; trying to get my head round all this but a CPR is only a request, which, if you think about it, you Don't want them to comply with anyway..no paperwork = no claim m'lud. Could the failure of a CPR request be mentioned if the judge were to ask you "what have you got to say Mrs" in order to help one's case along? I know it's in the WS but maybe to reiterate it would help?
  12. Absolutely!! so as they haven't complied then M can use this against them tomorrow! Hope all goes well M - let us know how you do hun x
  13. re: So even if there isn't a time frame surely M can use this as a defence as she hasn't received the paperwork she asked for? x
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