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Cait116

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Cait116 last won the day on December 16 2019

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  1. Why on earth did it take almost a month of faffing around to get it sorted though
  2. All sorted. Apparently the bar was on the actual account not the SIM. It was put there when my previous phone was reported lost and was automatically transferred over when I bought the new phone. Basic stuff tbh, no idea why it took them a month to figure it out . it’s up and running now
  3. Yeah I tried that and so did the 02 salesperson at one of their stores. I think a complaint is the way to go. Thx for reply
  4. Hi All Has anyone had problems with getting bars removed from mobile? I lost my phone about a month ago and reported it to 02 and asked them to lock it or put a bar on it or whatever else they do to prevent someone else using it if found. There was about £100 owing on the device and I was able to pay this off and upgrade to a new phone. This was over 2 weeks ago. They sent me a new phone and sim but I have been unable to use the phone. I used both webchat and o2 stores to try and get them to fix it - they said they had taken the bars off and it should work within 24 hours. It's still not working! This is so frustrating as they have taken the first month's payment towards the device plus charged me for air time. Has anyone had anything similar happen? I am at a loss now, they say the bars have been taken off but my phone still isn't working. What is the next step? They don't reply to messages or emails! Thanks in advance
  5. Hi Bankfodder Yep, it's these guys. I paid by debit card; online purchase. I have been emailing them. Should I send a letter? Thank you for your help x
  6. Aww to hell with it, it's Dunster House. I've lost patience now. There's a procedure on their website to follow which i have done but I'm not getting replies.
  7. I will name the retailer but I want to give them a chance! Just wanted to know where I stand should they continue to ignore me.
  8. Hi honeybee I'm going to give them another couple of days before I start naming and shaming. But I'm losing my patience here.
  9. Hi everyone, does anyone know where I stand? I bought a climbing frame for my grandson for his birthday, it was delivered in January. However, stupidly enough I didn't check it! We tried putting it together last week and realised a load of stuff was missing. I approached the company via email and phone but they are now ignoring me. The person I am dealing with is never "available". I don't want to cause a big drama over it but it cost us quite a lot of money and it was probably partly our fault as we didn't check it as soon as it arrived. Anyone know what I should do? Emails and phone calls are being ignored. Many thanks :-)
  10. You did well M., all the best for the future, glad it’s all over for you x
  11. Aw that's a shame hun, but like you say, it's over and done with now, you can relax now!! Were you able to set up a payment plan or anything?
  12. haha! I'll bet he did!! what time r u due to see the judge? x
  13. I bet they're panicking! Otherwise they'd say nothing x Did you reply to them M? x
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