Ingeus

[Mr.P]

His name is Stewart Jackson

 

Well, if he is so keen on reclaiming "expenses" above and beyond what most people would consider reasonable, I would expect him to support you in reclaiming your bus fare.... Local council elections next month, the party goons will no doubt be hanging around the polling stations, may be an opportune time to canvas their opinions. I for one will be going, if only to say "my dear boy, only the Returning Officer has the right to ask my identity. Now.... How do you stand on the subject of Pimpo ?"

[antone]

Well, if he is so keen on reclaiming "expenses" above and beyond what most people would consider reasonable, I would expect him to support you in reclaiming your bus fare.... Local council elections next month, the party goons will no doubt be hanging around the polling stations, may be an opportune time to canvas their opinions. I for one will be going, if only to say "my dear boy, only the Returning Officer has the right to ask my identity. Now.... How do you stand on the subject of Pimpo ?"

 

I'm not sure they'd be allowed to discuss that with you on the steps of the polling station. It might be seen as campaigning.

[LongHairedLily]

Our office will only refund fares if you have an appointment and can provide up to date job search proof to their satisfaction!

[Chester6]

Our office will only refund fares if you have an appointment and can provide up to date job search proof to their satisfaction!

Then as shown earlier they are in the wrong as they have to pay you the bus fare due to you having an appointment

Edited April 24, 2013 by Chester6

[jasta11]

Yes, the mere fact they've asked you to come in to their office qualifies you for expenses - the content of the letter and what you have/have not done is totally immaterial. They get special funding for expenses as part of their contract so if they refuse to pay expenses then I would assume they're pocketing it and cheerfully report them for fraud

 

I was thinking mainly along the lines of repeated FoI requests annoying the drones; it should certainly make them watch what they do if they know they're not only going to be checked up on, but checked up on regularly. But as people have said, probably best not to abuse the privilege!

Edited June 30, 2013 by citizenB

[Bakatcha]

If you want to occupy the drone in some non productive and harmless activity you could always make a Subject Access Request (SAR). Now drones attempt to charge up to £10 and demand 2 forms of ID in an attempt to dissuade "customers" making SARs. The way round this is to make the SAR to the DWP and include the drone data in what you are asking for, something like:

"please provide all data held by yourselves as Data Controller, A4e as data processors and any other data processors in the same chain. Please provide print outs of all information including: copies of all correspondence, copies of all relevant telephone notes and meeting records, print outs from any computer system which holds any information on me. This request is not limited to information held on computers but includes any paper records."

The DWP do not charge for a SAR nor do they demand ID. They are obliged to respond and get the info from their drones.

The devil makes work for idle hands so let's keep them busy!

Edited June 30, 2013 by citizenB

[jasta11]

A pity the drones are allowed time to collect the info..and no doubt 'manufacture' documents to cover up any irregularities. As I said before, I've had appointment letters scrawled on the back of compliment slips so they would have to fabricate 'DWP friendly' copies if a SAR was asked for.

 

Would be great if the DWP could just turn up unanounced on their doorstep one morning and demand all info now - maybe in extreme cases they can.

Edited June 30, 2013 by citizenB

[Mr.P]

I served a SAR on the DWP after finishing with the local drone and made sure the request included data held by the provider - The DWP data appeared to be complete and in chronological order, but not the provider's file. One side of a two page CV, documents that ended mid sentence (clearly running to multiple pages), missing reports that I already had photocopies of. Complete absence of any documents relating to complaints made, let alone any notes of investigation. The whole bundle was a complete shambles !

 

Pointing out the errors and omissions to the DWP data controller only elicited the response "Not my problem, you will have to contact the provider". May be time to file another one and remind the DWP D.C. that he will be held personally liable for any errors or omissions and will be reported to the ICO.

Edited June 30, 2013 by citizenB

[Bakatcha]

I served a SAR on the DWP after finishing with the local drone and made sure the request included data held by the provider - The DWP data appeared to be complete and in chronological order, but not the provider's file. One side of a two page CV, documents that ended mid sentence (clearly running to multiple pages), missing reports that I already had photocopies of. Complete absence of any documents relating to complaints made, let alone any notes of investigation. The whole bundle was a complete shambles !

 

Pointing out the errors and omissions to the DWP data controller only elicited the response "Not my problem, you will have to contact the provider". May be time to file another one and remind the DWP D.C. that he will be held personally liable for any errors or omissions and will be reported to the ICO.

I think you should report this to the ICO. It is the DWP's responsibility to ensure the data is complete. It is not satisfactory to try to get you to contact THEIR data processor. The drone is under their control, not yours. I complained to them about the delaying tactics employed by the DWP and they rapped the DWP over the knuckles (no fine though). The more of us that do this the better!

Edited June 30, 2013 by citizenB

[For13]

Hi guys, just looking for a bit of advice really on what to do?

 

I'm 20 and been with Ingeus for around 9 months now but from the 10th of April - 9th May they have stopped my JSA as I missed a few appointments due to tonsilitis over the past 2 months as I get it quite severe resulting in me not able to attend.

 

The thing that has annoyed me is that I had an appointment a couple of weeks ago and my advisor asked in general chit chat what I was up to for the rest of the week which I said I was going to a concert the next day (bare in mind I had no appointments with them

nor was this in the standard 9 -5 hours) so she just asked who I was going to see and all was well.

 

Anywho, I missed appointmnts on the 27th & 28th March due to me having tonsilitis all week really but she informed the job centre that I missed it due to going to a concert resulting in them stopping my benefits for a month. As you can imagine I was pretty annoyed about this and I have sent off my appeal form and explained in detail, she also pointed out that I hadn't sent her an email for missing an appointment earlier that month when I have proof of the email sent as I was ill then also. I do job search a lot and definitely do more than what is required by their standards and never had a problem with them before.

 

It just amazes me that they are absolutely fine with me having no money what so ever for over a month yet are happy to take £4000 if they find me a job or I give my details to them! I signed the consent form so should I when I next have an appointment ask to remove my consent? It's really annoyed me as I don't know what I'm meant to live on till I next get money on the 24th of May, thanks.

[Chester6]

Since you are genuine then you should be able to get your money back that was stolen thanks to the drones

It's best to tell them the minimum possible

You have proof of the email so that should help you but it is terrible that they are such inefficient dullards

I intend to remove my consent and it's worth thinking about

Edited June 30, 2013 by citizenB

[joeski]

best thing is never tell ingeus staff anything, just keep it plain and simple with them and never talk about your personal life.

[jasta11]

best thing is never tell ingeus staff anything, just keep it plain and simple with them and never talk about your personal life.

 

Very true... but I always drop into the conversation with every advisor I get that I'm ex-DWP, have friends in the DWP Training Contracts investigation section AND socialise with the DWP Regional Manager - my pal of 30 years. It pays to advertise sometimes

[estellyn]

Very true... but I always drop into the conversation with every advisor I get that I'm ex-DWP, have friends in the DWP Training Contracts investigation section AND socialise with the DWP Regional Manager - my pal of 30 years. It pays to advertise sometimes

 

Yes, I always drop in that I'm an ex appeals caseworker at my ATOS assessments - then suddenly they are furiously typing everything I say for the rest of the assessment, onto their computer, rather than use their little tick boxes. Every little helps, and a bit of additional info like that can act as a 'warning shot' saying 'I know stuff, don't mess with me'.

[impecunious]

I'd ask them what they read at University................... then duck!!!

 

Imp

[I predict a Riot]

I was with these vultures for 6 months and then got a job that lasted 7 months. I have just made a new JSA claim and been referred straight back to them

 

Does the previous time I was with them get deducted from the "2 year sentence" or start again from the day I have to return to them?

 

Please don't tell me the clock resets....I have enough grey hair already!

[RebeccaPidgeon]

I was with these vultures for 6 months and then got a job that lasted 7 months. I have just made a new JSA claim and been referred straight back to them

 

Does the previous time I was with them get deducted from the "2 year sentence" or start again from the day I have to return to them?

 

Please don't tell me the clock resets....I have enough grey hair already!

Logic would decree that, since you have commenced a new claim for Job Seekers, with a new Job Seekers Agreement being in effect, you could only be compelled to attend the Work Programme after you had been unemployed for at least 1 year. However, I think that you are correct in assuming that you would find that the previous time would be deducted from the 2 years, and would have to indulge the Welfare To Work Clerks for a further period.

Edited April 26, 2013 by RebeccaPidgeon
Additional Information Submitted

[I predict a Riot]

Logic would decree that, since you have commenced a new claim for Job Seekers, with a new Job Seekers Agreement being in effect, you could only be compelled to attend the Work Programme after you had been unemployed for at least 1 year. However, I think that you are correct in assuming that you would find that the previous time would be deducted from the 2 years, and would have to indulge the Welfare To Work Clerks for a further period.

 

 

Many thanks for the reply

 

Fingers crossed that they do deduct the previous "time served"

 

I will find out for sure in a couple of weeks when I return. The prospect of possibly having to start all over again is enough to make me consider throwing myself in the nearest canal. Mind you, from what I have been reading about the upcoming Universal Credit, UJM *35hr a week job search* and CAP etc....the canal idea doesn't seem so bad after all.

 

Goodbye Democracy, it was nice knowing you!

[Chester6]

Many thanks for the reply

 

Fingers crossed that they do deduct the previous "time served"

 

I will find out for sure in a couple of weeks when I return. The prospect of possibly having to start all over again is enough to make me consider throwing myself in the nearest canal. Mind you, from what I have been reading about the upcoming Universal Credit, UJM *35hr a week job search* and CAP etc....the canal idea doesn't seem so bad after all.

 

Goodbye Democracy, it was nice knowing you!

I am pretty sure that time served is deducted as I think the two years is from when you was first sentenced to attend el pimpo

[Raven1]

Might I suggest that to keep this thread easily accessible to those in need of assistance when dealing with Ingeus, you always come to this page via a quick google search rather than a bookmark so as to keep it bubbling just under Ingeus own misleading advertising. (ASA complaint anyone? - A4E got burned for trying to make out they were a public service provider instead of a private for profit company.)

 

I just read through this entire thread and laughed and cried along the way. So glad it's still helping people!

 

Raven1

Edited April 27, 2013 by Raven1

[Raven1]

Ingeus Exposed: Caught Lying to Welfare Rights Office!!!

 

 

http://www.youtube.com/watch?v=i5b9BiCmkKc

[Bakatcha]

Might I suggest that to keep this thread easily accessible to those in need of assistance when dealing with Ingeus, you always come to this page via a quick google search rather than a bookmark so as to keep it bubbling just under Ingeus own misleading advertising. (ASA complaint anyone? - A4E got burned for trying to make out they were a public service provider instead of a private for profit company.)

 

I just read through this entire thread and laughed and cried along the way. So glad it's still helping people!

 

 

Raven1

The complaint to the ASA was mine. The offending words were "a social purpose company". The reprimand from the ASA probably just caused A4e a minor irritation but it was well publicised - appearing in quite a few national papers.

[Raven1]

Well done!

[Mr.P]

The complaint to the ASA was mine. The offending words were "a social purpose company". The reprimand from the ASA probably just caused A4e a minor irritation but it was well publicised - appearing in quite a few national papers.

 

How about a few complaints to the Plain English Society ?

They would have a field day with the gibberish put out by these outfits - I certainly made good use of the red pen every time I had the misfortune to be presented with any document

[Raven1]

How about a few complaints to the Plain English Society ?

They would have a field day with the gibberish put out by these outfits - I certainly made good use of the red pen every time I had the misfortune to be presented with any document

 

LOL I used to do that, best teacher voice 'When you write 'there' do you infact mean 'their' or perhaps even 'they're'?'