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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Ingeus


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Always take a copy of a fit note. I have heard some people have supplied copies of fit notes but I can't attest to that. If you take it in personally make sure they stamp it and it doesn't do any harm to ask for a receipt

 

I didn't know you could do that, I'll be asking for that from now on!

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Also got my third letter in from DWP regarding missed Ingeus appointments. One dated 22.02.16, another 24.02.16 and the most recent 25.02.16.

 

I have replied in writing twice and also phoned on the number provided to clear this up, but I'm guessing that every time I get a red flag cleared from my file, my Ingeus adviser reports me again and another pops up on the DWP system. I did tell the woman on the phone that I had filled in the JSA28 form and she looked at my record/file and was happy to remove the report from Ingeus, but if it's so easily seen when they look me up, why can't they do that before sending me letters/text messages telling me that I need to contact them ASAP or my benefit will be affected.

 

I suppose I'll just need to speak with someone in the job centre when I go to hand in a duplicate fit note on Monday. Hopefully it'll put an end to this.

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Sounds as though they're doing it on purpose. What a waste of their time and that of the DWPs when the DWP could be dealing with people who are actually missing appointments.

 

I'm 99.9% positive that my Ingeus adviser is doing this on purpose. She looked so snarky when she booked me in for four 2 hour long job searching appointments and now I don't have to go to them, she's ****ed off and wasting everyone's time to try and get back at me.

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I did tell the woman on the phone that I had filled in the JSA28 form and she looked at my record/file and was happy to remove the report from Ingeus, but if it's so easily seen when they look me up, why can't they do that before sending me letters/text messages telling me that I need to contact them ASAP or my benefit will be affected.

 

It is probably an automated system that doesn't bother cross checking data before sending out the letters.

 

I'm 99.9% positive that my Ingeus adviser is doing this on purpose. She looked so snarky when she booked me in for four 2 hour long job searching appointments and now I don't have to go to them, she's ****ed off and wasting everyone's time to try and get back at me.

 

You need to start the formal complaints process in writing. You should have received a copy of the Ingeus complaints procedures, if not, ask this "adviser" for a copy to be posted to you as soon as possible. When you start the complaint, copy the DWP in on it so that they have a record to add to their list.

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Anyone know any of the latest gossip as to what is happening internally at Ingeus with regards redundancies etc.? (I seem to remember there was someone on here who had some knowledge).

 

..believe it or not, by chance I happened to be in a train station bar about a month ago (in a northern city which shall remain nameless!!), and there was a group of Ingeus employees having a meeting/discussing redundancies! Couldn't earwig very well unfortunately, but this happened on the same day as my regular appointment had been cancelled, so seemed to tie up with the Ingeus sinking ship theory!

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Ingeus business model was never sustainable they just took the cream at teh start of the contract and now just left with the cheese, they do not get paid for bums on seats any more and as they are incapable of producing results by helping people into work they are struggling, my local office has recently dramatically down sized into smaller cheaper premises.

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I worked for Ingeus 4 years ago.

 

I googled them and this was one of the sites that came up. So I've joined just to say I agree with the last post by trebormoinet.

 

Ingeus' business model was screwed from the getgo. Despite the impossible targets I was given, everyone who came before me fit real easy into one of three categories - (bearing in mind they only got referred to Ingeus after having had 12 months to sort themselves out and find a job)

 

Category 1: Too insane to ever seriously expect to work or be necessary to normal society.

 

Category 2: Those genuine poor sods over 50yrs old whose industry died and really REALLY want to work because their whole self-respect was defined by getting up in the morning and earning a pay packet to support their family and feel they had a stake/status in society, but never stand a chance of work again.

 

Life sure isn't fair.

 

I'm glad Ingeus is probably going tits up. But you can't blame all us advisers .

Edited by Mr.P
Removed the inflamatory/derogatory sections. Please read the forum guidelines.
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Hi, can I just ask CAG admin who edited my post?

 

That's a bit weird isn't it to do that? I mean to take people's words and edit them to change the meaning?

Is this site some sort of Soviet newspaper?

 

Frankly, I find it quite frightening that a poster's words can be edited to suit a random admin's agenda.

 

I'd expect this if I was posting on something like Daily Mail, but not on a site like CAG which seems to be so painfully Left Wing?

 

What's the reason? Can someone let me know please. It's actually unreasonably irritated me.

 

(PS, Admin - please have the decency to answer me in-thread rather than sending me a PM to tell me why, as I think any new poster has a right to see the kind of people allowed to be in charge of a site like this).

 

Thanks.

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tolkester, your post was edited to remove inflammatory/derogatory remarks. And, if as you say in another thread started today that you are a reincarnation then you will be very aware of the Forum Rules.

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tolkester, your post was edited to remove inflammatory/derogatory remarks. And, if as you say in another thread started today that you are a reincarnation then you will be very aware of the Forum Rules.

 

Who decides what is "inflammatory/derogatory"?

 

You?

 

Random Cag Admin?

 

I remember when it was "inflammatory" to say that the earth was round.

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CAG Admin and Site Team make these decisions. Plus, you know fine why your post was edited so don't bother with the whole "come see the violence inherent in the system!" nonsense.

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Hi all, really quick update as sadly there's not too much to update on.

 

So as mentioned my area is cutting staff by 50%, that's across the board as in advisors, admin, EPCs, MWA advisors and facilitators. 4 offices are being closed in the area as well.

The consultation period started today - with everyone having this week to take voluntary redundancy.

 

Consultation should last until Easter, as I know reps are going round the offices speaking to everyone concerned. The main reason is that the business model is no longer viable - funny they say that now and yet the target of 21 clients in work each quarter hasn't changed!

 

Final decisions should be first week in April.

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This doesn't surprise me sadly, but the targets were nigh on impossible to attain and totally inappropriate for dealing with people rather than sales targets.

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

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Yes I completely agree - what I've found very scary is that the next level of management - PDMs (also up for redundancy) still don't see the issue and are adamant that targets are there to be hit.

There's no support at the moment and even at this stage, people are being set up for disciplinary action should those targets not be met.

 

Last week a company director visited from London - and it was very clear to see why he company is failing so badly, he had no concept of the challenges of finding any form of work in this area, let alone 7 people into work per month.

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Consultation is a misnomer - they already have made their decision and need to back it up with 'evidence' that this is what claimants want. TOSH.

 

Claimants want to be left alone to do their own job searches, their home computers are often faster and able to connect to more sites than the ones in the job centre.

 

All this 'witnessing people doing job searching is trying to find a way to get you on a worthless course. I got sent to a PC course and the trainer was somebody I had trained. He took me to one side and said he would have a word with the idiot who sent me to the basic course....he did and luckily I did not get a sanction for not turning up.

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Yes I completely agree - what I've found very scary is that the next level of management - PDMs (also up for redundancy) still don't see the issue and are adamant that targets are there to be hit.

There's no support at the moment and even at this stage, people are being set up for disciplinary action should those targets not be met.

 

Last week a company director visited from London - and it was very clear to see why he company is failing so badly, he had no concept of the challenges of finding any form of work in this area, let alone 7 people into work per month.

 

I think the PDM's are looking at this from a quite personal standpoint, if they're seen to be facilitating a reduction in the targets then it's their neck on the line.

 

In some respects it would seem there's been a slight reduction in targets since my time there, only by one per month though - we were expected to get 8 people into a job each month.

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

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