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think about it

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think about it last won the day on December 27 2017

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  1. It’s sad really, there’s some stuff going on here - whether it’s a very elaborate and long-play trolling/catfish attempt or there’s something less pleasant. I hope the OP, whoever they may be finds peace.
  2. What’s important to remember here is that besides an apology and putting things into place to minimise the likelihood of it happening again there’s not much else that they can realistically do. If someone feels they need support then it’s important that they ask for it and make their expectations clear about what they need. It’s entirely possible that there will be/have been disciplinary actions taken but it’s not for the response to the complaint to specify what happened and to whom.
  3. So it’s an official envelope / franking then. That’s a good thing in some respects as the source of the letter is narrowed down significantly. The clinic manager may well be able to identify the sender by their handwriting as the pool of likely people will be quite small. I wouldn’t get too hung up about the upcoming change in exec, there’s no way on earth the existing or incoming exec would investigate this personally, it’ll go to their exec level complaints team/person and be dealt with by them. If every complaint written to the exec was investigated by the post holder they’d never have time to do their actual job.
  4. It’s all a bit unusual really. Firstly, vaccines haven’t used thimerosal since at the latest 2011 https://fullfact.org/online/thiomersal-mercury-vaccines/ Again, we’re several years down the track with another matter involving another person making, to my mind, the third such complaint from Layla/PF. I’m interested to learn more about how OP feels they’ve been able to pin down a vaccination as the sole cause of their father’s ill health and not the countless other potential causes. All the advice that could possibly be given about actually making a complaint is there on the other two threads so I don’t hold out much hope that this one won’t go the same way I’m afraid.
  5. You’ve had some excellent advice from the other posters, it does indeed sound like a data breach that ICO should be aware of. I experienced something similar when managing a practice where someone’s information was mistakenly included in a letter sent to the police. Thankfully as it had passed from one authority to another the person involved wasn’t adversely affected. Nevertheless the matter was investigated, reported to the ICO and measures put in place to minimise the chance of a reoccurrence. I also contacted the individual concerned to explain what had happened. From an investigation standpoint I’d be curious about the envelope and whether or not it was franked or had a stamp, I’d want to see the handwriting to compare it to that of my colleagues and also look at checking the audit trails of the clinical systems that hold these letters to see where and when it was printed and by whom. I’d be interested to see if the information was signed as an original copy or a photocopy/print off from a scanned original. The lack of a properly addressed envelope kind of steers this away from being an administration error in a hospital setting to either a report that’s been stuffed into the wrong envelope on a pile of outgoing mail or someone with adverse intentions. Please do contact the high level complaints team via PALS, engage with your GP practice manager too although the team at the hospital should automatically involve them and ask them to conduct an internal investigation, I’m sure the PM would appreciate the ‘heads-up’. It’s entirely possible that you will not get a definitive answer as to what happened and please be reassured that this doesn’t mean there’s some sort of weird stuff happening, just that they can’t identify the source of the breach.
  6. Your pharmacist cannot override what’s written on the prescriptions, if it says 84 then it’s 84 regardless of the instructions below. Likewise your GP may be constrained by limits on the quantity of medication they can prescribe at the first consultation. It’s not unusual to see medication supply limited to ensure that the patient will return so that the GP can review progress. I’d strongly encourage you to make a follow up appointment to ensure that your treatment is not interrupted. In terms of ruining treatment or ripping people off, no. Even at £18 a consultation and supply of medication is an absolute steal. Your MP is the person to take issue with in relation to prescription costs, not your GP or Pharmacist.
  7. A likely reason is a breakdown in therapeutic relationship. When a complaint occurs it’s sometimes reasonable to assume that the trust between patient and doctor is damaged to the extent where it’s no longer possible to offer effective treatment. It then makes perfect sense to have the patient deal with another clinician who can take the relationship from a clean slate. Delays in appointments happen all of the time for a myriad of reasons from doctors being stuck in traffic to previous patient requiring resuscitation and everything in between. Unfortunately you’re again in a situation where the incident happened at least six months ago and you’re attempting to rely on the recall of people who are in the midst of a global pandemic to remember a relatively uneventful day before Xmas 2019 when a GP was running late. That delay again brings the likelihood of getting a meaningful response to practically zero, requiring the practice staff to trawl through all the records of that morning to see if the cause of the delay is documented, and then say: ‘sorry, we were running late because another patient really needed us’ I’d honestly suggest your mother finding an alternative practice if she’s unsatisfied with the care she’s receiving from her current one and acting promptly if an issue arises.
  8. Really, this has been going on for almost 6 years now, any chance of anyone recalling anything that happened is absolutely zero. I’m sorry, the ship has sailed and any reasonable opportunity to get the type of answers you’re seeking or financial compensation is long since gone.
  9. It’s because there is no medicinal cure for what one GP coined ‘sh!t life syndrome’. It’s perfectly reasonable that someone struggling with lots of external factors beyond their control would have physical manifestations of their difficulties. Unfortunately the pills don’t cure financial problems, mend broken hearts or fix Rocky relationships but the pain these things, and more, can cause is very real indeed.
  10. I can answer one of your questions, your GP surgery receives electronic notification of when you’re due your smear and generates the letter. It’s done through a system that communicates between the local health board/PCT and the practice. On a regular basis one of the practice team, in my experience it was one of the administrative staff, will log in to retrieve the notifications (not just for smears but for lots of different cyclical tests/interventions such as vaccinations) and will generate the letters.
  11. Okay, just seen this and thought I’d stick a oar in. If your (old) GP feels that the therapeutic relationship is damaged to the extent that they’re unable to treat you then they’re perfectly within their rights to have a colleague see you. It would appear, in spades, that this is likely the case given the strength of your reaction to a relatively minor occurrence. If that wasn’t / isn’t the case and there was indeed an emergency then the GP concerned did you a favour by not making you wait any longer. There’s a common misconception that once a patient has left the consultation room that the GP is free to start work on the next patient. If indeed it was an emergency the GP could have well instructed the person to travel directly to a local hospital whilst they call ahead to arrange urgent investigations or treatment which takes time. And please be assured, 40/50 minutes on the telephone to a hospital trying to track down the consultant or ST1 responsible for a particular speciality isn’t uncommon. By all means ask the PM for an explanation, it’s likely to be very simple. A clear breakdown of therapeutic relationship.
  12. Of course, almost every private hospital will accept and indeed will seldom proceed without a referral fom the patient’s GP. The fact that they accept referrals doesn’t mean that the NHS will fund the treatment at their facility. And as demand and queues change so does the engagement with private sector providers. I’d suggest checking the rules about choose and book before responding, specifically they state: There are some exceptions that may limit your choice – for example, not all hospitals are able to treat every condition, and a hospital must meet NHS conditions on standards and costs. https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/can-i-choose-where-to-receive-treatment/#when-choice-is-limited No contradiction here I’m afraid - yes they’ll carry out the treatment if you pay for it - doesn’t mean that the NHS will fund it there. Again, check here: https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/can-i-choose-where-to-receive-treatment/#when-choice-is-limited Dear Practice Manager, thanks for your response. Can you please confirm that the booking on Xth of Maytember 20XX is still in place as the booking line seems to suggest that it has been cancelled. Yours, Sofiaa
  13. I think it’s potentially a case of the fact that the NHS occasionally uses private healthcare facilities to offer additional capacity when needed. Almost in a queue-busting manner of helping reduce waiting times when NHS Facilities are unable to meet demand. Obviously once the queue has been busted, so to speak, then the private facilities are not used as it makes no financial sense to have unused capacity in NHS facilities and to be paying a premium for private rooms. Choose and book can only apply where the preferred option is an available one. If the facility is not in use by the NHS then it is not an available option. As such should your mother wish to use private healthcare then it should be self-funded as capacity exists to offer the necessary treatment within existing NHS facilities.
  14. think about it


    I’m sorry you’ve found yourself in what must be a very difficult situation. In some respects it could be worth asking how a delay in seeing a breast surgeon may have contributed to your ovarian cancer. Having had a clear scan two years ago it’s possible that the ovarian cancer may have developed since then, unless the breast surgeon was scheduled to re-scan your abdomen as well as your chest I’m not sure how it could be seen as negligence. Of course I’m not a doctor and I may be missing something that I don’t understand. In any case, I’d suggest speaking with a lawyer who specialises in medical negligence to at least run it by them. I hope if nothing else, that you get the answers you need and wish you well with your treatment.
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