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think about it

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Everything posted by think about it

  1. It’s sad really, there’s some stuff going on here - whether it’s a very elaborate and long-play trolling/catfish attempt or there’s something less pleasant. I hope the OP, whoever they may be finds peace.
  2. What’s important to remember here is that besides an apology and putting things into place to minimise the likelihood of it happening again there’s not much else that they can realistically do. If someone feels they need support then it’s important that they ask for it and make their expectations clear about what they need. It’s entirely possible that there will be/have been disciplinary actions taken but it’s not for the response to the complaint to specify what happened and to whom.
  3. So it’s an official envelope / franking then. That’s a good thing in some respects as the source of the letter is narrowed down significantly. The clinic manager may well be able to identify the sender by their handwriting as the pool of likely people will be quite small. I wouldn’t get too hung up about the upcoming change in exec, there’s no way on earth the existing or incoming exec would investigate this personally, it’ll go to their exec level complaints team/person and be dealt with by them. If every complaint written to the exec was investigated by the post holder they’d never
  4. It’s all a bit unusual really. Firstly, vaccines haven’t used thimerosal since at the latest 2011 https://fullfact.org/online/thiomersal-mercury-vaccines/ Again, we’re several years down the track with another matter involving another person making, to my mind, the third such complaint from Layla/PF. I’m interested to learn more about how OP feels they’ve been able to pin down a vaccination as the sole cause of their father’s ill health and not the countless other potential causes. All the advice that could possibly be given about actually making a complaint is
  5. You’ve had some excellent advice from the other posters, it does indeed sound like a data breach that ICO should be aware of. I experienced something similar when managing a practice where someone’s information was mistakenly included in a letter sent to the police. Thankfully as it had passed from one authority to another the person involved wasn’t adversely affected. Nevertheless the matter was investigated, reported to the ICO and measures put in place to minimise the chance of a reoccurrence. I also contacted the individual concerned to explain what had happened. From a
  6. Your pharmacist cannot override what’s written on the prescriptions, if it says 84 then it’s 84 regardless of the instructions below. Likewise your GP may be constrained by limits on the quantity of medication they can prescribe at the first consultation. It’s not unusual to see medication supply limited to ensure that the patient will return so that the GP can review progress. I’d strongly encourage you to make a follow up appointment to ensure that your treatment is not interrupted. In terms of ruining treatment or ripping people off, no. Even at £18 a consultat
  7. A likely reason is a breakdown in therapeutic relationship. When a complaint occurs it’s sometimes reasonable to assume that the trust between patient and doctor is damaged to the extent where it’s no longer possible to offer effective treatment. It then makes perfect sense to have the patient deal with another clinician who can take the relationship from a clean slate. Delays in appointments happen all of the time for a myriad of reasons from doctors being stuck in traffic to previous patient requiring resuscitation and everything in between. Unfortunately you’re again in a situatio
  8. Really, this has been going on for almost 6 years now, any chance of anyone recalling anything that happened is absolutely zero. I’m sorry, the ship has sailed and any reasonable opportunity to get the type of answers you’re seeking or financial compensation is long since gone.
  9. It’s because there is no medicinal cure for what one GP coined ‘sh!t life syndrome’. It’s perfectly reasonable that someone struggling with lots of external factors beyond their control would have physical manifestations of their difficulties. Unfortunately the pills don’t cure financial problems, mend broken hearts or fix Rocky relationships but the pain these things, and more, can cause is very real indeed.
  10. I can answer one of your questions, your GP surgery receives electronic notification of when you’re due your smear and generates the letter. It’s done through a system that communicates between the local health board/PCT and the practice. On a regular basis one of the practice team, in my experience it was one of the administrative staff, will log in to retrieve the notifications (not just for smears but for lots of different cyclical tests/interventions such as vaccinations) and will generate the letters.
  11. Okay, just seen this and thought I’d stick a oar in. If your (old) GP feels that the therapeutic relationship is damaged to the extent that they’re unable to treat you then they’re perfectly within their rights to have a colleague see you. It would appear, in spades, that this is likely the case given the strength of your reaction to a relatively minor occurrence. If that wasn’t / isn’t the case and there was indeed an emergency then the GP concerned did you a favour by not making you wait any longer. There’s a common misconception that once a patient has left the cons
  12. Of course, almost every private hospital will accept and indeed will seldom proceed without a referral fom the patient’s GP. The fact that they accept referrals doesn’t mean that the NHS will fund the treatment at their facility. And as demand and queues change so does the engagement with private sector providers. I’d suggest checking the rules about choose and book before responding, specifically they state: There are some exceptions that may limit your choice – for example, not all hospitals are able to treat every condition, and a hospital must meet NHS conditio
  13. I think it’s potentially a case of the fact that the NHS occasionally uses private healthcare facilities to offer additional capacity when needed. Almost in a queue-busting manner of helping reduce waiting times when NHS Facilities are unable to meet demand. Obviously once the queue has been busted, so to speak, then the private facilities are not used as it makes no financial sense to have unused capacity in NHS facilities and to be paying a premium for private rooms. Choose and book can only apply where the preferred option is an available one. If the facility is not in use by the NHS then i
  14. think about it

    Cancer

    I’m sorry you’ve found yourself in what must be a very difficult situation. In some respects it could be worth asking how a delay in seeing a breast surgeon may have contributed to your ovarian cancer. Having had a clear scan two years ago it’s possible that the ovarian cancer may have developed since then, unless the breast surgeon was scheduled to re-scan your abdomen as well as your chest I’m not sure how it could be seen as negligence. Of course I’m not a doctor and I may be missing something that I don’t understand. In any case, I’d suggest speaking with a lawyer who speciali
  15. The other thing that strikes me is that the referral pathway may necessitate that all patients are referred for initial examination at an NHS facility but is treatment is necessary then the choice of where treatment will be given is then made. It makes far better sense to have the initial appointments in one place so the the team diagnosing and setting treatment plans are centralised and then additional treatment capacity is sought from the private facility.
  16. In fairness you’ve explained the situation really well on here, there’s no secret code or technique to writing to a PM. We’re just normal people doing a job so don’t feel like it needs to be a perfectly crafted 10,000 word masterpiece, it really doesn’t. Half a page of simply put “We’re not happy with x, please can you help us get y...” will do just fine.
  17. I can’t help but think that we’re massively over complicating things here, pick up the phone and ask to speak with the PM. Explain the issue and ask them to sort it out. I could solve 99.999999% of problems within an hour or so provided someone actually told me what the problem was. By the time I was receiving letters spanning several pages and having to dig through notes and speak to people to get their accounts of what happened it could take weeks to gather the info and get replies from everyone. Just pick up the phone at lunchtime on Tuesday, ask for the PM
  18. A quick thought on this one - you say that the request is on behalf of a family member. My initial thinking would be around whether or not you’re entitled to that information, whether or not the practice has received separate instruction from the data subject and whether or not you have the data subject’s consent to access their data in a form that is easily agreed upon and demonstrated to the data controller. It’s very unusual for no response to be made at all but I have dealt with requests where the patient has expressly told us not to provide any information about their care to family membe
  19. In which case you’ll understand that the consultant will need to prioritise their caseload and having their own team member reviewing the cases. I totally understand the situation but do stick with the process.
  20. Just reading through this and I can only agree with the other responses. Seeing a specialist nurse is part and parcel of just about every referral pathway and certainly not a nightmare. They’re often just as knowledgeable as the consultants themselves and certainly more experienced than a foundation year doctor who happens to have a GMC number but may only be a few years out of medical school. As for complaining, well frankly there’s nothing to complain about. I suggest that you attend the appointment as booked and take it all from there.
  21. I can’t offer any specific advice about the process but if you have any concerns over the procedure then please do talk them through with your dentist, it could be that the dental hospital isn’t necessarily the best place for your treatment or that the dentist agrees with you and refers you urgently. Nevertheless it’s worth talking it through openly and airing your reasoning.
  22. Okay, so it’s unlikely that there’s anything currently documented in any detail on your medical records. This explains the GP’s reluctance to put anything in writing as they don’t yet know anything about it. But, after your next appointment on the 21st you’ll be able to ask for a copy of your medical records for free under GDPR. If during that conversation you explained exactly what was happening, what helped and how sitting in a less brightly lit area and after that made a SAR for a basic summary of your records then the most recent consultation would appear on it. You could then present this
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