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Found 16 results

  1. I recently had to install a hidden CCTV camera in the staff room, as various things including staff property was going missing. We have managed to catch the culprit, and presented with the evidence they handed in their notice. The trouble is, the other staff have obviously found out about the CCTV and are complaining about being filmed covertly, claiming right to privacy etc. I have responded that I was entitled to film them, as things were going missing, it is in their contracts that CCTV is in use and right to privacy only really applies to areas such as changing
  2. Anyone have any e maill addresses for somebody at Dart charge who isn't a robot? I've just wasted nearly 2 hours on the phone to them as they have raised 3 penalty charges for my account (they mean my reg no) which they show as being £10 in credit but they refuse to apply the credit to the crossings I made. I have never dealt with such useless people (and I work for the NHS) who tell me 'the system may give you a refund it may not' and then expect me to pay again for soemthing I've already paid for! I also wish to complain about one particular call taker who was so rude it was u
  3. Hi I'm new to the forum, looking for some advice on putting in a complaint about a solicitor. Essentially the issue lie around them repeatedly misunderstanding instructions and failing to pass on information that has a detrimental effect on children and myself. I was in an abusive relationship with ex partner. we split late last year (2015). He was extremely manipulating and would always be gaslighting situations. Now although we have split up, he still continues with this kind of behaviour, and it centres around access with the children. his solicitor keeps forgetting to p
  4. I am helping someone out. This one is abit over my head. Tenant took out a tenancy with a relative and also payed 1 months rent in advance and deposit of £900 ish. So far no payments have been delayed etc or have been held back. They moved in approx 3 years ago. As soon as tenants family moved in they took pictures of things that needed doing or proof of what condition the house was in. The landlord has been cooperative upto a point. Problems that have started to arise are : Floor boards creeking(loudly) : Steps moving up and down when used in stairway. : Several places wher
  5. I complained to the Energy Ombudsman last June about British Gas Business. We had been in dispute since 2010. I've had a "report" which is totally inaccurate and based on a telephone conversation that the EO had with BGB the same morning as the verbal report was given. BGB had not supplied any correspondence to support their answers to my complaint which was supported by correspondence. I have been informed by the EO that it has no power to enforce disclosure of correspondence. Apparently the "report" is not a final decision, I or BGB have to take it a step further by providing more evidence.
  6. In March 2008 my husband began suffering dizzy spells. He went to the doctors who thought he may have some infection but after 1 month of high blood pressure they decided to refer him to our local hospital. After a few months and no change he was then referred to a bigger hospital 30 miles away. After various tests, procedures and changing of medication over 4 years he felt he was getting nowhere and asked to be referred to a hospital closer to us. A few months ago he underwent some genetic tests and an echocardiogram. The results of the echo showed thickening of the artery wa
  7. I have searched CAG and googled and the feeling seems to be that there is no point in complaining about them as nothing gets done (1 person even went as far to say that the head is a rector so is only interested in talking aboit God!!??!!). So my question - do I bother to complain or just let it go and fume?? Thanks
  8. Please can someone help! Had a visit today from a bailiff stating i owe £450 for TV license debt from 2008 from a previous address in another area. I called the majestrates court and told them it was the first i had heard about the debt. They advised that i did actually aknowledge the debt back in 2008 and made a £30 payment so a stat dec is not an option. The court advised me to call their fine department which i did and they say because i had a baby 7 months ago, self employed on maternity allowance am classes as vunerable and should be allowed to have the debt passed back to t
  9. I would like to issue a complaint to the OFT regarding a debt collector who is listed on their register. I have no experience in this field and intend to use the template letter and address that is posted in the sticky thread. I notice that the template was posted back in 2009-I hope the details are still the same? With regards my complaint,I wish to complain on the grounds of the collectors dishonesty in communications which could be deemed contrary to Section 2 of the Fraud Act,they changed a £600 debt into a £1000 debt on the back of two letters which appears to breach OFT gu
  10. Does anyone have an email addy for a formal complaint to ESA , its not for an appeal .
  11. I looking for a bit of advice. My husband has been unwell for the last 18 months and last year had spinal surgery to correct the problem. Since he had the surgery he has suffered blackouts. He went back to work in June but is still suffering. Work has paid for him to have a medical and while the report says he has problems, the company should try and make allowances while the cause is found out. The report also says his problems are covered by the Disability Act. What I'm wanting to know is can they sack him. He has a stage 3 meeting next week to discuss his level of absence and
  12. Couldn't really think of an appropriate title, but, I'm after some more advice from you fine people. Basically, I'm about to make a complaint about a PDL to the FOS. The complaint will involve 2 accounts so I was wondering if it would be acceptable to make one complaint per account or should it just be one,covering the 2 accounts? Thanks - Lee.
  13. For the full story : - http://www.bbc.co.uk/news/business-20746820 I wonder if they will employ a top notch barrister and throw loads of money at this in order to avoid paying out ??
  14. Hi Everybody, I do not know where to turn anymore with vodafone. This has been ongoing since May and I cannot get any sort of dialogue going with vodafone about it. i am either passed to customer service advisors who have no power to answer my questions, or am writing to complain and getting inadequate responses through noreply email addresses. I have complained several times about the apalling customer service which I have received from Vodafone and their customer care team. I no longer know where to turn, other than Ofcom, as nobody is willing to resolve my issue
  15. Hi everyone, i hope you can help. I purchased a Samsung TV from comet on 23.02.11. It has developed a fault where the volume goes up and down and switches channels automatically. I've searched Google and I'm not the only one, it seems a fairly common Samsung fault. I went to see the store on 16.08.12 ( year and half after purchase date) and they wanted nothing to do with it. The manager wouldn't even pass on the letter I'd taken in with me, just point blank refused to take it. He said my claim is with Samsung and nothing to do with them. I've written to Hugh Harvey explaining
  16. I work for a large bank. There is a 24 story tower I work in. My line of business is more research orientated with little phone calls. Recently my boss moved me and my coworker to a floor that is a high production call center. We had been moved because the floor we were on was too loud to focus on our work. Our manager respected that enough to move us. But he moved us to an even louder environment. I asked to be moved to a better area because the reason for the move to this new location was simply because of a noise issue. But now we're in the middle of a large call center.
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