Has your bank told you that they don't keep statements beyond a certain time?

[BankFodder]

Please tell us about it here.

 

We would like to know, which bank?

how many years?

what date did they say this?

see a copy of the letter if possible.

Thanks

[Lula]

This is exactly what Abbey said to me and thousands others, I will have to search through my paperwork as to whether they actually committed this to writing though

[SURFBOY]

Yes i have this in writing from the Co op Bank after my SAR for statements relating to an account opend in about 1990.

[BankFodder]

Yes i have this in writing from the Co op Bank after my SAR for statements relating to an account opend in about 1990.

Thank you but when did they write to you? Do you have the letter? Could we see it?

[SURFBOY]

After checking through my paperwork they dont actualy state this so i am planning to write to them and asking this specific question, i will update you of any replies received.

[havinastella]

Hi,

 

I took Lloyds TSB to Court over Non-Compliance of SAR, they still only sent information back to six years but some of the paperwork had mentions of earlier dates.

 

I can post the Solicitors letter if required.

 

Jogs

[yourbank]

surely statements are not subject access request. That was the most basic thing I learnt from you guys. If you ask the bank specifically for statements then so be it

[lamma]

some are charging 5 pounds per statement asked for.

[slick132]

Sallysas in the BC forum said last month

 

Sorry, they state they only have data going back 6 years - I just don't believe them..........

Shall I ask her to scan a copy of BC's letter.

[beachcomber60]

Had the same response from BC (visa & mastercards) as previous post, exactly 6 years statements and a letter stating the same as in Slicks post.

 

Sent LBA non compliance letter and have just received reams of a4 sheets of absolute rubbish - pages and pages of codes, copies of telephone conversations of what I SAID (noy what they said) and copies of mercers threats.

 

Have now lodge complaint with IMO.

[lexis200]

Why aren't statements SAR material? They relate to you personally and have pertinant details on them regarding your financial affairs, don't they?I'm not having a pop, I do actually mean that as a question:)

 

Well anyway, I requested them under my SAR, and in a two line letter MBNA told me statements only go back 6 years (this was when I complained about not being sent more). I'll try to remember to scan it later.

 

I replied asking how they can prove a brought forward balance without the old transactions. This is also what the tax office asked citizenb when they were asked how long banks needed to keep records for.

[beachcomber60]

In my BC SAR I asked for ALL information (itemised) relating to me regarding the accounts held (inc. CCA), Advised by IMO that they are wrong in supplying what they done so far - hence the complaint.

[SOD'EM]

I have been to Natwest to try and get a default removed from 3 years ago as the account has been settled. I still have my cheque book and ATM card. They say, they no longer have any details of the account I held?????? I am in the process of writing to a higher authority, someone with half a brain. Waynetta Slob perhaps.

[BankFodder]

Thanks to everyone so far for their input.

However, please refer to the information which we need and which is listed in the in the opening post to this thread.

 

This is a terribly serious enquiry and we'd be grateful if people could post the information for us.

[deepdebt]

Hi All,

 

In response to your question, I have CCA Barclaycard who completely ignored this request, so at the advice of fellow CAGgers I SAR Barclaycard and only received a set of statements going back to Aug 2003, with the words 'this is all we hold' my credit card account is a lot older. see my thread for more info:-

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/180526-barclaycard-promped-into-action.html

 

[legalpickle]

Firstly, the tax man insists people hold records for 7 years at least, so it would be logical that the banks hold this data for at least 7 years!

 

Secondly, I am a Data Controller for a company and we were told by the ICO that we need to keep information for as long as a customer is ours and at least 6 months beyond that - and we're not a financial services company and hold minimal financial information on our customers. I would think that a financial services company would have to at least do this.

[mermaidsushi]

Yes, Barclays said this to me in a letter sent on the 17th February 09. The exact words are:

 

"We are only required to hold account data for six years, so unfortunately, we can't provide you with all the information you requested"

[lamma]

ICO advice is different than FSA regs. FSA regs say six years. Data Protection FAQs ? For organisations But notice the careful wording of some responses e.g. ""We are only required to hold account data for six years, so unfortunately, we can't provide you with all the information you requested" which does not say that they actually do only keep it for only six years, it just states a minimum requirement which may be exceeded in reality. Makes you wonder if they run data deletion every day for data that is six years plus one day old. I believe they don't and that many if not all keep data over six years old.

Edited March 6, 2009 by lamma

[dundeelaw]

I recently requested a SAR from my Littlewoods Visa (Barclaycard). Although arriving over the 40-day time limit, they included all transactions on the card aswell as most other information like customer behaviural reports, computer dumps etc.

 

The Letter said that they were sending everything as a courtesy since the law is about to be changed to include all material beyond six years. they actually sent the first year of my transactions which were originally on Microfieche but they copied all them onto paper for me.

[MARTIN3030]

I found a letter recently and spotted something I hadnt seen.It basically said that they were not entertaining any claims pre 6 years on being told by the OFT !!

I will try and find it.

[legalpickle]

I found a letter recently and spotted something I hadnt seen.It basically said that they were not entertaining any claims pre 6 years on being told by the OFT !!

I will try and find it.

How recently? If it was pre-OFT vs. Banks & Nationwide, they're right. If it's since then, then take them to the FOS just over that matter and let them incur £450-£500 (depending how soon you make the complaint).

But, this is different to not sending information.

[Gazza112]

Subbing

[legalpickle]

Subbing

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[BankFodder]

We'd still very much like to get the information asked for in the first post to this thread please.

There could be some very important issues here.

[samcam]

I sent a SARs to Barclaycard and their response was:-

 

http://www.campbellphotographic. co.uk/images/barclaycard0001.jpg

 

“statements held prior to May 2004 are stored on microfilm which … does not fall within the definition of ‘relevant filing system’ under the Data Protection Act 1998 nor within the bounds of what we are obliged to provide in response to your data subject access request as set out on the Information Commissioner’s Office website”.

 

I contacted the ICO and they confirmed this is a lie! I sent a letter to Barclaycard with the ICO response and they returned the identical letter and the same 6 years statements - totally ignoring my letter and the statement from ICO:-

 

see my posts here