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ATM short changed me by £500.


momon121
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Hi 

 

On September 24, 2023, I tried to withdraw £1500 from an ATM outside Asda.

However, it only dispensed £1000, and my account was charged.

I promptly went into Asda to report the issue to security, who advised me to contact the bank.

I filed a dispute with NatWest, but they recently informed me via email that the resolution was unsuccessful, without providing any explanation.

The next step is to file a complaint.

I also spoke with Asda, and they reviewed their CCTV footage, which showed me approaching the security guard inside the store.

Unfortunately, they couldn't confirm whether I physically received the money the ATM dispensed.

What actually occurred was that the ATM initially made dispensing noises, but at the last moment, it cancelled the transaction and displayed a message instructing me to contact the bank.

I am very disappointed to have lost £500.

Is there any way to escalate this matter?

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yes approach the vendor of the cash machine

they will know what you requested and what was dispensed 

might take a few weeks but you'll get it back.

it's nothing to do with asda.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to ATM short changed me by £500.

Spoke to natwest the same day, they raised a dispute and nearly two weeks they’ve decided that outcome is unsuccessful as their investigation reveals no faults and therefore I am not eligible for a refund. 

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sorry so the ATM is a Natwest one?

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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your target then.

just type no need to hit quote.

there should be a number on the cash machine itself to ring too if there is an issue.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Cash machines count the money issued compared to transactions entered.

So if it had issued £500 less this should show up on the data.

Exhaust your complaint with the Bank and then go to the FOS.

We could do with some help from you.

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The bank have been extremely unhelpful, they always most treat you guilty before concluding with their findings

Few occasions I have withdrawn £1500 via three lots of £500. Not once I’ve complained, £500 is a lot of money just to give up just because the bank did not find any fault or error.  

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