Diskmandave -v- Robinson, Way & Co - The Never Ending Story

[diskmandave]

I may need to crib that letter if you don't mind. According to their last letter to me I should pay them £1 a month on the 21st of each month, April 21st being first pay day. Oops, I forgot to pay the nice people!! :o

 

http://www.consumeractiongroup.co.uk/forum/general-debt/83713-cca-request-non-compliance.html

 

http://www.consumeractiongroup.co.uk/forum/debt-collectors-debt-collection/85349-view-inside-whitleblower-thread.html

 

Regards, Dave.

[diskmandave]

Wasn't really going to do anything with this until the weekend, but after seeing tifo's letter for CCA non compliance we'ld poke the bear!

 

Think we'll go for a refund as well! :o

 

Here goes letter.......

 

Page1

 

Page 2

 

This is going by Special Delivery. (EDIT: Recorded Delivery, now I know it will go in the bin!)

 

Let's see what that does then, I imagine they'll start missing my £8 real soon (bless!), so am expecting a 'phone call real soon as well...

 

Can't wait to see the response to this!

 

Well, had to think about it before I did, but... I've posted THAT letter"

 

OMG!! Can't wait for their reply!!!

 

I'll update next time they write or call!

 

Regards, Dave.

 

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Don't forget to click my scales if this post has helped you!

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[KJD]

Way to go, Dave!

 

Are we taking bets on...

 

1. how long it will take for them to reply;

2. what will be in their reply;

3. will they reply at all?

 

[Curlyben]

My bet goes for a stock "We are investigating" letter within 7 days and then all quiet.

[stormo]

Hello Diskmandave, yes i would be interested in any response you get from this company,especially on the refund front

 

I have had dealings with this DCA and they took my cash for 6 years or so,its literally "payback time" i hope you are successful in your claim

 

Good luck regards S

[Robdblynd]

Hope you sent some nice soft paper for them as well.

 

After reading that I KNOW they're gonna need it.

 

Get the distinct impression you're having the time of your life. lol

 

This is better than Corro and certainly more entertaining. Thanks DMD.

[gypsumsif]

good luck with that dave, thats a scary move youre taking. i look foward to your next posts:)

[winny14]

good luck dave,

i am posting similar letters today requesting my payments back to moorcroft re littlewoods and global debt recovery re llyods tsb,

will be interesting to what transpires, nothing ventured nothing gained imho

[diskmandave]

Thanks to all of you above! It's great just to know you're there.. ;-)

 

Been on Royal Mail tracking and the letter was delivered this morning.

 

I've got to admit, i'm really nervous about this if i'm to be honest!

 

Guess i'll be getting a 'phone call soon?

[Zimmie]

Dave, bet you won't get a quick reply...they'll need a dictionary, and without being able to spell dictionary they won't find it on the book shelf

 

Wishing you the best of luck, I'll be watching for your posts.

 

Cheers, Zim.

[Robdblynd]

Cheeky Vimto Dave, great for stiffening the backbone even if it does tend to make the knees wobble. :grin:

 

I'd take a bet it's only a temporary wobble on your part, by tomorrow you'll be all fired up and ready to slaughter them and just think how many bottles of backbone stiffener you could get with the compo.

 

Regards,

 

Tricia.

[diskmandave]

Cheeky Vimto Dave

 

You just read my mind actually!

[Robdblynd]

I'd join you (in spirit as well as fact) but I've got to transcribe a 95 minute interview and doing that 'hunt & pick' style after cheeky vimto could mean I was up all night (and for all the wrong reasons).

 

Oh well, I'll get it on ice for when you win.

[diskmandave]

Just out of interest... Does anyone have a blinding SAR for total compliance?

 

i.e. "I want everything".....

 

Just to back up the threats I made in the letter that they signed for today!

 

BLS/LTSB can wait 'til next weekend as they've already admitted there's no agreement, so their threats are empty!

 

If I can get a good total compliance SAR, i'll post it to RW&C in the morning!

[PriorityOne]

Hi Dave,

 

Don't hold your breath for a reply from your DCA... I have done similar and been competely ignored. My guess is that they will wait and see how far you will pursue it.

 

You can use some of the following in your S.A.R - (Subject Access Request) letter.... just adapt it to your needs, as the one below was intended for an original creditor.

 

Thank you for your letter of xx/xx/2007. However, a Subject Access Request entitles me to receive :

 

A complete list of transactions and charges relating to my entire banking history with your organisation. In other words, I require all transactional data that you have ever held in relation to myself, on all accounts and in all formats, whether in statement form or on fiche.

 

A complete breakdown of all transactions and charges and how they have been applied to my account(s).

 

Copy documentation that gave you the legal authority to sell my personal data to an external company. I also require sight of any documentary evidence to support the sale of any accounts; the Deed/Document of Assignment and/or written confirmation of the details therein.

 

Details of the identity of any individuals or organisations who you have provided with my personal information, together with copies of any letters of instruction, or any contracts entered into between yourselves and the third party, and the relevant dates to which those contracts related.

 

Full details and copies of any documents which you relied upon when you provided my personal or financial information to any individual, organisation or third party.

 

Full copies of any correspondence in postal, email or any other format which you have entered into with any individual, organisation or third party which contains my personal or financial information, or which pertains to myself.

 

Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, certificates or references confirming details of destruction.

 

Where you are unable to provide such certificates, please provide a declaration, signed by an authorised officer of your company, confirming the dates and methods of destruction of this data.

Please take note that, unless this matter can be resolved between ourselves, I will be commencing County Court proceedings against xxxxxxxx xxxxxxxx for full disclosure under The Data Protection Act, 1998, a full breakdown of transactional charges applied to this account before closure, together with a claim for damages for the unlawful sale of my personal data to an external debt collection company.

 

You are no doubt aware that any non-agreed disclosure of personal data to third parties, without express written permission, is a criminal offence under Section 35, of the Data Protection Act, 1998. A full report will also be submitted to the Information Commissioner. At this point, I would draw your attention to the content of the Data Protection Act 1998, the substance of which should clarify your current position, future conduct and direction regarding my personal data.

 

I will give you 14 days within which to reply. If you do not respond, or you do not respond positively within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments. After that, there will be no further communication from me and I shall issue a claim at the expiry of the second deadline.

 

Without ambiguity, I trust I make myself perfectly clear, and invite your considered response before taking this matter further.

 

 

Hope it helps.

[racer1]

Any update on this Dave? Very interesting as having issues with Robinson Way too.

[diskmandave]

Hi

 

No, nothing at all, I was at least expecting (looking forward to!) a 'phone call this week.

 

I really do hope that RW&C read these forums because i'm going to start the reporting ball off with Trading Standards next week.

 

Regards, Dave.

[tooth_fairy]

Dave

I have, today, reported RW&C to Salford Trading Standards, they were EXTREMELY helpful about this and the say they are alway inundated with complaints about them, they have an allocated officer who deals with them and my complaint is being handled by them.

 

Give them a go, they were certainly worth a phone call in my case.

 

TF x

[ODC]

Hi

 

No, nothing at all, I was at least expecting (looking forward too!) a 'phone call this week.

 

I really do hope that RW&C read these forums because i'm going to start the reporting ball off with Trading Standards next week.

 

Regards, Dave.

 

We know they do. It must really make them despair:D

[ODC]

Dave

I have, today, reported RW&C to Salford Trading Standards, they were EXTREMELY helpful about this and the say they are alway inundated with complaints about them, they have an allocated officer who deals with them and my complaint is being handled by them.

 

Give them a go, they were certainly worth a phone call in my case.

 

TF x

I take it Salford because that is RWs local Trading Standards

[diskmandave]

Very interesting that... I'm still going to report them to 'our' TS's but now I know that I can add a line or two to that effect.

 

Regards, Dave.

[racer1]

I reported them to my TS today too - also haven't yet had daily phonecall which normally comes around 4ish (well the first one does anyway!).

[diskmandave]

Ooops! Must check my post before I say there's no update!

 

Short and sweet it is though...!

 

"In response to your recent correspondence please be advised that we have requested a copy of your signed agreement as requested. We will contact you shortly regarding the outcome of this request."

 

Not on a template letter, but that's it. I'll scan it if anyone really really wants me to, but the only other information on the letter is what i'ld normally black out.

 

Some letter writing to do later methinks?!

[tooth_fairy]

I take it Salford because that is RWs local Trading Standards

 

Yes they are, easy to find on Google and you can e-mail them then they will call you back.

[diskmandave]

Just a little update...

 

Just called them (i've got to have my fun!).

 

RW: Reference number, name and address please.

(manners haven't improved then!)

DMD: It's Mr DiskmanDave, of blahdy blah...

RW: (Manner changes!) Good Evening Sir, you're speaking to Richard

at Robinson, Way and Company, how can I help you today please.

DMD: I want written details of your company complaints procedure please.

RW: ...... (silence)........ Hold the line please sir I'll be back to you momentarily.

DMD: Thank you.

RW: I can send you our complaints procedure in the post now sir, do you

mind if I ask what the problem is, I may be able to resolve it.

DMD: I'ld like the procedure in the post please, i'll only address it in writing.

RW: That's no problem sir, i'll arrange that right away. Is there anything

else I can help you with today?

DMD: No, thank you, you've been very helpful.

click.......................

 

 

I think they're slowly getting the message!

 

Now preparing files for both Salford & Tameside Trading Standards, go through their complaints procedure, report them to FOS...

 

This is just getting better! All they had to do was send me the bloody agreement and I would have paid the settlement figure they gave me in the first place as it was 50% off in final settlement!!!