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seanamarts

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seanamarts last won the day on February 2 2013

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  1. There has been no agreement made, they want far too much. I can't talk on the phone, it's quite difficult for me. I'm incredibly hard of hearing, and at the moment my speech is not good. But thank you
  2. Im talking to a customer care manager now at bulb, its them that are not helpful and want me to pay the £250 per month. As for the ombudsman, im just going to give up, Ive contacted CAB to see if they can intervein.
  3. Im registered on their priority care, however Ive just read that 1000s were accidently taken off of it between March 2019 and the end of last year, they were all compensated, but obviously I wasnt. I should have been offered the home front grant, which Ive had every year since 2013, apart from last 2 years. If they had offered it I would have found out their mistake sooner.
  4. just a quick update Bulb have back dated the bill but seem to be pulling a fast one saying that mow Im using £240 a month in electricity, That was my last bill. Estimated. The final bill is almost £1300, from August to August. They want me to pay £250 per month to reduce the debt. They are not allowing me to change suppliers. The ombudsman are willing to help but have not sent an email to an account they have set up, this has happened twice now so they have been as much use as a chocolate fireguard. Im happy to pay off the bill, but I cant afford to pay the amount they are asking and they have refused a lower amount unless I give up my bank details to a debt company that they are in partnership with.
  5. youre spot on, I live in notorious Jaywick and I reckon he was rubbing his hands when he saw what was sitting outside of mine. Think this is why he was so disgruntled that I wasnt the person he was looking for, he would of got a nice little earner out of my car and the bike.
  6. I have now. I got a 3 page letter from them stating that basically he was just doing his job, however they did find that he was a little rude and uncooperative, so I had an apology. Im off their records now, if I want to take it further with the ombudsman I can, but my health has not been good and with my other issue with Bulb going on, Ive just dropped it. If i was any better I think I would of taken it further. I just dont understand why these people just cant act human. You can close this now it you wish, many thanks for your support.
  7. Again my apologies, Ive not explained how its their fault. When my meter was changed over they didnt register it, I was their customer, but a prepayment customer under a different account number. They didnt change the account. They didnt send me bills or read my meter because they had me as paying PAYG, this is why they were confused when I called to give them a meter reading. But in hindsight I thought, regardless of what method you pay you would still need to give a reading.
  8. My apologies for not keeping this updated, but its just been so long winded and Im constantly waiting for Bulb to respond. They have admitted that it is their fault, but want the ombudsman to get involved. I have put a payment plan forwarded to them and they have completely disregarded it, since telling me that I should involve the ombudsman. In the meantime, they are charging me £100 per month for my bills and every month I dont pay they are charging me £15 on top for late payment fees. The £100 doesnt include any repayment for monies owing. Its just been calculated that over the summer months, using the last 4 weeks as a rough guide, I used £42, including standing charge. I have been in touch with the Ombudsman and they are willing to get involved. Ive just sent the details over to them and I need to make an account with them, however Im having issues with that too but Ive emailed them to get this sorted. There was for about 10 months an issue with a faulty water heater, so I can see why the usage was high. The faulty water heater was put in 10 months ago and had no idea until a 4 weeks ago that it had been leaking, so it was constantly heating up, i suppose like a kettle constantly on the boil. I was losing a tank of water every day. Yes my basement was incredibly wet but I rarely go in there. This was in no way my fault, the company who manufactured the heater has admitted liability, however they may not pay towards the bill as they wont know how much it would of used.
  9. Im still no further in this, they are taking almost two weeks to respond to my emails and they keep asking for the same info that Ive already given, Ive now requested that this complaint be escalated. Ive reminded them that they cannot charge for the two years but only back date it for the year, which ive now got the funds to pay and happy to do so. They cant even get their dates right. Ive never known such an incompetent company. Im getting daily emails now requesting me to have a smart meter. Ive heard so many bad things about these and not sure I want one, especially after such a cock up.
  10. just a quick update on this, its now been escalated to the 2nd stage of their complaints process. Sorry for the delay but they have been dragging their feet in responding
  11. No they havnt stated an amount, its been set at zero at the moment however I can adjust that. Ive looked to see if there is another way to make a payment but so far I cant find anywhere, I keep checking and a bill or statement hasnt been generated yet. Im presuming once one has been generated then I can make a manual payment
  12. Ive emailed them again as it seems they dont even know what they are doing. They are asking for my bank details and to set up a Direct Debit with them, which at this stage im not prepared to do as Im worried they will just take what they want to, Ive had that happen before with Sky. I dont have DD anymore I alway use standing orders, but I cant set one of those up as there is no information on where I can set this up.
  13. Ok another update and its all rather confusing, ive been trying to work this out for hours now and I cannot make any sense from it all. Apparently the meter was put in on the 1st of April, I was sure it was July. However what makes sense is that I gave a reading in August, which I thought was for the month but it was for the quarter. I must of written it down wrong for a monthly reading, when it should have been written down as a quarter reading. I may have wrote the date down wrong when to read the meter. However I do know that I contacted bulb a week before the meter went in, that I am very sure of. Which would of been about the 27th, They have it registered that I gave a reading on the 29th of March. However they have an opening reading from the 12th of March. Im confused with that date as I know I contacted them a few days before and they put the meter in as an emergency and was definitely done the following week. Despite my memory being shot at the moment I do have some dates written down and the date of the change is on my meter. However its a little hard to read, it does look like the 1st of the 4th but it can also look like the 1st of the 7th. I was with 2 previous companies so July would make better sense. I moved into the property mid January, EON was the provider and I changed that within the first month so would have been February, then I went with OVO and changed them as they couldnt provide the normal meter for about 6 months at the time so changed to Scottish power. I know I was with them for at least a month before I contacted Bulb as they also couldnt change the meter to a credit meter. So April doesnt seem to fit here. Im still trying to find any paperwork I might have to verify all this but I know everything was done via phone and online. I wish everything went back to paper bills, it was so much easier to try and trace back. Anyway they have done a closing account for the prepayment and im a little confused at this. The charges from the 12th of March 2019 to the 4th of April 2019 are £376.91. Now I know that there is no way I put this amount in the prepayment meter. I had no heating on in that month, I remember it was such a mild Spring and I rarely had any heating on as this bungalow is very well insulated. The most I topped up in just one week was £25. So how they can justify that amount, I cant even guess. Im worried they will use this amount to estimate my usage. I still cant get to read my meter, even if I stand on a ladder as its so high up and it just looks like a bunch of zeros, Ive even taken a photo but it still looks like a bunch of zeros, even when blown up. It was hard to balance on a step ladder as it was with one hand trying to take a photo, so not the best. Ive managed to get into a link they sent me, its a portal. The balance is showing nil owing. and there are no statements showing. So basically all they have sent is a closing balance on the prepayment meter and log in details for a portal with zero balance. Ive requested the meter be read. Which I keep asking for, but my landlord will come and try read it for me so I can send it. Im just worried when I do im going to get such a large bill I cant pay. These people just seem so elusive on what I should do despite asking these questions. The only answers im getting doesnt seem to make any sense. I know its partly my fault, I should of kept at them, but its not been an easy couple of years.
  14. A quick up date Have received an email from their welfare department. They found he wasnt rude to me. Throwing a letter at me addressed to the debtor and telling me to read it to get information off of it wasnt rude? They told me to contact Essex Magistrates Court, Im unaware that this court even exists, Ive done a search. She stated that an external investigation team gave them the details of the debtor. Apparently this was her last known address. Not sure how they come up with this information as I found her on 192.com after she had vacated this property. No information on where he was certificated, however I managed to find that out. Ive escalated my complaint and requested the footage.
  15. Quick update on this. Ive been contacted by bulb, not sure they know what they are doing at this point, but here goes. When the new meter went in, it was not updated to a normal meter on their system. A request has now gone in for me to be registered as a credit account. An account has never been generated for me, not a prepayment or a credit account. Once one has been done they are going to send me a link to an online account. I havnt been told a time scale, (its been requested) have not been told if I will be billed for the previous 2 years, (also been requested)
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