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    • The announcement comes as the Euros football tournament is due to kick off in Germany next month.View the full article
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    • Please see my witness statement below.  Please let me know what modifications I need to apply.  I haven't included anything related to "administrative charge while paying by credit or debit card" as I wasn't sure if I should include since sign says "it may apply"   Background  1.1 Defendant received the Parking Charge Notice (PCN) on the 06th of November 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.    Contract  2.1 No Locus Standi, I do not believe a contract exists with the landowner that gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” From PoFA (Protection of Freedoms Act) 2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-  (a) the owner or occupier of the land; or  (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44  For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.    Illegal Conduct – No Contract Formed  3.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.  3.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.  3.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.  3.4        I also do not believe the claimant possesses these documents.    Unfair PCN  4.1         As stipulated in Exhibit 1 (Pages 7-13) sent by DCB Legal following the defendant’s CPR request the signage displayed in their evidence clearly shows £60.00 parking charge notice and will be reduced to £30 if paid within 14 days of issue. The defendant puts it to the claimant a request for strict proof when the signage changed to show £100.00 parking charge as the evidence provided by DCB Legal stipulated £60.00 parking charge was indeed the parking charge at the time defendant parked and included in Exhibit 1   4.3        The Claimant did not respect PAPLOC   4.4        It is also unfair to delay litigation for so long and claim nearly four years' interest.    No Keeper Liability  5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.  5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.    5.3        The claimant did not mention parking period instead only mentioned time 20:25 which is not sufficient to qualify as a parking period.   Protection of Freedoms Act 2012  The notice must -  (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;      No Breach of Contract  6.1      No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY.  6.2        The wording “Electric Bay Abuse” is not listed on their signs nor there is any mention on the contract of any electric charging points at all let alone who can park there or use them.    Double Recovery  7.1        As well as the original £100 parking charge and £50 allowed court/legal costs, the Claimant seeks recovery of an additional £70.  7.2        PoFA Schedule 4, paragraph 4(5) states that “the maximum sum which may be recovered from the keeper is the amount specified in the notice to keeper”. Which in this case is £100.  7.3        The Parking (Code of Practice) Act 2019 is also quite clear that the maximum amount recoverable is £100.  Government ministers and government web pages explaining the Act refer to extra charges as "a rip off".  7.4        Unless the Claimant can clearly demonstrate how these alleged additional costs have been incurred this would appear to be an attempt at double recovery.  7.5        Previous parking charge cases have found that the parking charge itself is at a level to include the costs of recovery i.e. Parking Eye Ltd vs Beavis (2015) UKSC 67 which is the authority for recovery of the parking charge itself and no more, since the sum £85 was held to already incorporate the costs of an automated private parking business model and the Supreme Court Judges held that a parking firm not in possession cannot plead any part of their case in damages. It is indisputable that an alleged “parking charge” penalty is a sum which the Supreme Court found is already inflated to more than comfortably cover all costs. The case provides a finding of fact by way of precedent, that the £85 (or up to a Trade Body ceiling of £100 depending on the parking firm) covers the costs of all the letters. Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court V Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practise continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (...) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6        In Claim numbers F0DP806M and F0DP201T, Britannia vs Crosby the courts went further in a landmark judgement in November 2019 which followed several parking charge claims being struck out in the area overseen by His Honour Judge Iain Hamilton-Douglas Hughes GC, the Designated Civil Judge for Dorset, Hampshire, Isle of Wight & Wiltshire. District Judge Taylor echoed earlier General Judgement or Orders of District Judge Grand, stating “It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverable under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgement in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for a addi8onal sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4) of the Civil Procedure Rules 1998.  7.7        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.  7.8        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).  7.9        The Defendant is of the view that the Claimant knew, or should have known, that to claim in excess of £100 for a parking charge on private lands is disallowed under the CPRs, the Beavis case, the PoFA AND THE CRA 2015, and that relief from sanctions should be refused.    In Conclusion  8.1        I believe the Claimant has got use to intimidation tactics and has got greedy. I believe the truth of the manor is the Claimant has used bullying tactics successfully for too long and is therefore assured that innocent drivers will fall into the trap of paying rather than going through the hours it takes to defend themselves. In the process, wasting the time of the Court, the time of the Defendant and everyone else who has advised the Defendant, out of sheer decency to help have a fair hearing and see justice delivered.  8.2        I am still in disbelief that I am being heard in this court, defending myself nearly 4 years after receiving a charge through my door. I have had to spend weeks’ worth of my life studying the letter of the law in order to defend myself from this ridiculous attempt at a swindle.  8.3        I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. 
    • 'I thought why don’t we give it a try?' said student Swapnil Shrivastav, after inspiration struck during water rations.View the full article
    • honestly he/she just makes these ppc look so stupid everytime   fairplay lfi
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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NPOWER - Complain, OFGEN or other route


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Stalling, most probably. But there is a clause in the Data Protection Act 1998 which allows a data controller to request more infromation to satisfy them as to the identity of the person requesting the information:

 

3) Where a data controller—

 

(a) reasonably requires further information in order to satisfy himself as to the identity of the person making a request under this section and to locate the information which that person seeks, and

 

(b) has informed him of that requirement,

 

the data controller is not obliged to comply with the request unless he is supplied with that further information.

 

If you've not moved address, the account is soley in your name and you were able to quote your account number in your SAR to them - it probably would be a little unreasonable to request two forms of ID. They didn't ask for any ID in our situation. The form wasn't necessary either.

 

Ignore the listing of the dates and times. You are entitled to everything they have regarding you and your account. Perhaps best to supply them with copies of ID so they don't have an excuse not to comply with the SAR.

 

Wouldn't bother with the form but would make clear you want all the information they have about you. Think the only reason they use those forms is to get people to "agree" that Npower only needs to provide the bare minimum, as per this in bold:

 

8) Provisions supplementary to section 7.

 

(2)The obligation imposed by section 7(1)©(i) must be complied with by supplying the data subject with a copy of the information in permanent form unless—

 

(a)the supply of such a copy is not possible or would involve disproportionate effort, or

 

(b)the data subject agrees otherwise;

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Yes, I agree completely. This is stalling.

 

If there is nothing changing your personal details and they have been sending bills previously exactly to that address then there is no reason for them to ask any further identification.

 

In terms of asking exactly what you want – exactly as you've been told above, you are entitled to all personal data.

 

In order to hurry it along, I suggest that you provided with some kind of ID like current energy bill. But after that, I suggest that you tell them that the clock is ticking. The 40 days has already started to run its course. That your details are exactly the same as when they had your account and they were mismanaging it and therefore you consider that they are just prevaricating.

 

Finally point out that your subject access request is asking for all personal data and that they are not entitled to ask that question.

 

Tell them if they do not satisfy your 40 day deadline then you will be making a complaint.

 

Get the letter off now.

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Cheers guys, I thought as much. I'm not near the PC until this afternoon but will type up a letter as suggested and copy some ID for the sake of not giving them any excuses (I'm at the same address, was the sole account holder and they continue to send bills erc here!).

 

Each passing day BF proves what you warned me at the start, it is clear only court action will move these people.

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Today's post brings yet more good tidings from our friends at npower - it seems I must act now to avoid court action. Seemingly this will bring with it all sorts of dire consequences. Then again it is only 'likely' that they will try to recover the balance via the courts, according to Mr Pickles. I also note the letter doesn't state letter before action - I thought surely it must if they actually plan to issue.

 

 

With a bit of luck they'll issue proceedings and save me the trouble and cost.

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Is there any hard evidence to show Mr Pickles is no longer with Npower?

 

His LinkedIn shows he is still working there, although it is entirely possible he has not updated it.

 

Edit:

 

As per batman1956's post below (thank you!):

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This is an extract from a thread on npowers' official Facebook page.....................npower Hi Carol, Gareth Pickles used to head up our Customer Services area but no longer works for npower. Myself and the team are here to help if you can send over your account details in a private message. Carmel

Dont let the parasite dca's prosper

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Well there or not his name is on the letter. I've emailed to add to my complaint but in reality I've emailed to add to the evidence I will be presenting as part of my case.

 

 

Now writing the letter about the SAR which I will post recorded delivery on Monday - I'll post it when finished for peoples opinion, corrections and suggestions to add impact

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Ok, so this is my suggested response to their SAR letter, thoughts and suggestions for improvement anybody?

 

 

FAO: SAR Team

3rd Floor Bowes

CIC Team

Npower

PO Box 188

Houghton Le Spring

DH4 9DB

Dear Ms Barton

Re: Your letter dated 23/04/2015 regarding account number

I was somewhat surprised to receive this follow up to my SAR request some 3 weeks after you received my request and payment of the statutory £10.00 fee.

As you will undoubtedly be aware from looking at my account, my details have not changed. The address is the same as the one the mismanaged account related to and you have been quite happy to send bills and reminders to me at this address without any identity verification. Your letter feels very much like little more than prevarication. Nonetheless I have included a copy of my driving licence and recent council tax bill as absolute proof of my identity to ensure the process is not unduly delayed.

As I am sure you are aware the legislation is quite clear, you have 40 days to comply from receipt of my valid SAR with payment. The clock started on those 40 days when you received my request. I will be reporting any failure to meet the 40 day deadline to the information commissioners office.

On a final note my request was clear, I require ALL personal data including, but not limited to, any recordings of calls, screen notes, account notes, bills and statements. You are not entitled to require me to specify which data I require.

I look forward to receiving the requested data by the deadline date. For the avoidance of doubt I calculate this date to be 11/05/2015.

Edited by L1882
remove account number - oops
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Did you pay by cheque? and has it been cashed? - when?

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Please can you check with the post office the date that the order was cashed.

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We need the encashment date because if they had any doubts then they should not have cashed them.

Please get the date

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Ok I'll try and get that - I will have to find the post office receipt for the PO's (wish I'd sent a cheque now, so much easier!) and then ask for the encashment date as I didn't record the numbers sent with each request - didn't even realise you could check when they had been cashed.

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I never understand why people send POs rather than cheques.

 

I also don't understand why people don't keep PO stubs when it is so obvious that if something goes wrong then they have no comeback without them

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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That's good news. Let's find out the date it was cashed. It might help a lot

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In the end I see this as the long game anyway. The longer they mess about the more threatograms I get then the more weight they add to my case when it's brought for the enduring stress and worry they are causing me.

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So developments today. I received a call advising me my complaint was being looked at and I should hear back quickly - maybe today but certainly in next 2 weeks. Now received an email which basically saying that as a result of problems at their end the bill was late and qualifies for a write off but this needs authorising and will be confirmed.

 

IF they do refund do I still have good grounds for a case as a result of the distress and inconvenience caused - or would the courts likely view that in a dim light?

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I'd hang fire a bit and see what their SAR reveals. But from what you've said so far, they've badly mismanaged your account which is still a breach of contract.

 

Even if they do "write the bill off" - who's to say the bill was valid and accurate in the first place? Experience has shown they don't have a bloody clue at the best of times.

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