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batman1956

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batman1956 last won the day on May 15 2015

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About batman1956

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  1. That is most helpful. Thank you, I can't see how any damage was caused however I can see how someone else would view it. I suppose I have to write off the whole thing to experience.
  2. So dx do you think that Tesco are correct? there is no crack visible and it is not possible to feel a crack anywhere
  3. I do agree it looks like a crack but there is no visual sign of any physical damage. The bracket is fixed, not tilting, it is the correct size for the T.V. and the set has not been moved at all. Going back to on of your earlier posts dx, I had already googled Toshiba T.V screen problems and found plenty of issues which I have informed Tesco of without any success. Mariner it is the responsibility of Tesco within the first six months to prove that the fault was not there originally and so i should not have to bear the cost of going to an authorised repairer. The item was bought throug
  4. But is that correct according to the regulations contained in Consumer Rights Act 2015 ?
  5. Which proves what exactly? Google ladyboy images and tell me if you are looking at a male or female without making a physical inspection. They are making an assumption.
  6. How can the ball be in my court when Tesco have not seen the television. All they have seen is a photograph. They have refused to let me take it in for a physical inspection. I have attempted to upload a photograph but it can't be done.
  7. I can't see any visual sign of damage to the screen. As far as I am aware pictures can't be posted to here but that would be immaterial anyway. The onus is on the seller and not the purchaser, and so without Tesco making a physical inspection they are not in a position to make a decision properly.
  8. emailed the CEO as soon as they said no. All replies are from there. I will email them again pointing out that they are committing a criminal act. They think that by calling it accidental damage their responsibility has ended. Here is the email conversation starting from the bottom up. Tesco email in blue for ease of reading. Email conversation with Tesco. Dear xxxxxxxx Thank you for offering to return the TV to your local store, however this won't be necessary. The next step we would advise is for you to have the TV inspected by an accredited authorised rep
  9. Thank you. I have quoted them the relevant sections of the act. but to no avail. How can they hope to prove accidental damage when they have refused point blank to make a physical assessment of the item?
  10. Sorry I have officially rejected the T.V. in writing on 2nd September. However Tesco don't want to know.
  11. On August 11th we ordered a television from Tesco direct which we picked up on August 14th. It was fixed to a wall bracket and used without problem until 1st September. On 2nd September the T.V. was switched on and there was a black section to the screen. We called Tesco and they asked us to send in a photo of the screen saying that they would get back to us within 3-4 hours, they failed to do so and we rang them again to be told that they had not had time to look at our email and that they would call us back shortly after11 am the next day. By 2.30 they still hadn't cal
  12. It may be worth having a read through other Npower threads to get an idea what might happen. Particularly the one by eversir. http://www.consumeractiongroup.co.uk/forum/showthread.php?436401-nPower-Mismanaged-account-County-Court-claim-issued-aganst-Npower&highlight=npower
  13. You should also point out that they had 1.2 million complaints in November 2013. A number of those are still unresolved so it may be possible that your bill was not issued. There are many newspaper articles to back this statement.
  14. In 2010 I got a PPI ppi refund from Black Horse for a policy which they had sold me years before. My account was in arrears and so from the PPI refund they took an amount which they said in a letter had been "netted from the arrears". This I took to mean that the account was now up to date. Within a couple of months I started to get letters saying that the account was in arrears so I wrote to Black Horse who offered no explanation other than to demand payment. The account eventually ended up being investigated by the Financial Ombudsman who found in favour of Black Horse. (no surprise th
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