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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Has anyone been contacted by wonga to write off their loan?


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Its not the length of time you had the loan, but the circumstances surrounding the opening of the account and granting of the loan that decides if your loan is wiped or not.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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its such a farse they tell you not to make any more payments so my hubby mailed them back and asked them to cancel cpa as payment was due on 15th rec you have been affected email on the 10th .they took payment anyway then came back as of today to say they cancelled cpa bit late was last payment

they then send email saying you cancelled cpa and didn't pay but they took the payment have now given hem 24 hours to resolve before we seek legal action and fca its such a nightmare

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I've been contacted - it was on the 10th - nice surprise! I was in a payment arrangement and have cancelled the CPA. I thought it was odd because I tried to make the first payment with the bank details they gave me and it didn't go through but they didn't phone for late payment either. (This was before I had the email).

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Hi guys. Ive been dealing with Wonga on behalf of a friend (see my post). She had an email from Wonga saying her debt had been cancelled. Four days after that she received a letter defaulting her and demanding the full outstanding amount.

Dear Wonga, I refer you to your original letter......................:lol:

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Just the typical behaviour one would expect from a PDL, make sure you inform the FCA about the blunder, while it won't do much on its own the more people report errors in wongas handling of FCA imposed sanctions the harsher future FCA sanctions will be.

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I got an e-mail on the 10th saying I had been affected. I have had 6 loans one after the other and paid them back on time. When I applied for another on Oct 2nd I was refused on the grounds that I didn't meet the new criteria.

 

I must admit I was kicking myself for not hanging on with payment for a couple of days as I would have been given a 4 month payment plan minus interest and fees. I phoned them today to ask what I could expect back and was told it would be about £56 in connection with my last loan. That is better than nothing so I am pleased, but the previous loans have been taken out on the same day that I repaid the one before and my circumstances were the same with each one.

 

Would I have grounds to claim a fees and interest refund on all of them? In my case that would amount to well over £300.

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Yes, Nao, I think I will wait until I have received the refund they have agreed that they owe and then use that admission, along with the refusal on the grounds of not meeting their lending criteria, to try to claim the rest.

 

I am a little relieved that they said no to any more loans as I was getting into a spiral of debt - it left me in a financial hole over the last couple of weeks but I have been able to juggle things around and if that £56 comes through soon then I will be OK. Lesson learned.

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I received this on the 10th for a loan of £914...

 

We can confirm that you have been affected.

What happens next

We will automatically clear any outstanding debt you have with us and your balance will be set to zero. This will be done by the end of October 2014. You do not need to do anything.

 

We are working with the relevant credit reference agencies to remove records relating to this loan from your credit report. We expect this will take between three to four weeks to be completed. This will be done automatically and there is no further action required from you.

 

:-D

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That is very good news Puma.

 

IMHO, I would now investigate whether there is a Credit Union near you and consider trying to save at least £5.00 per month with them. You would then be able to take out small loans at reasonable interest which would keep you out of the clutches of PDLs !

 

http://www.findyourcreditunion.co.uk/home

 

http://www.moneysavingexpert.com/banking/

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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I received an email regarding a loan of £1711 advising me they are clearing any outstanding balance and would correct my credit report by the end of october, it hasn't yet been cleared, anyone know when this is happening and what it will show on my credit report? Settled, satisfied or just not show on there?

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I received an email regarding a loan of £1711 advising me they are clearing any outstanding balance and would correct my credit report by the end of october, it hasn't yet been cleared, anyone know when this is happening and what it will show on my credit report? Settled, satisfied or just not show on there?

 

It is my understanding it can take up to 4 weeks for credit files to be amended. You might like to contact the CRAs yourself and provide them with a copy of the email to see if they will act quicker.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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It should be completely removed.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 1 month later...

hi

Received this email today from Wonga

As we look to improve our technology, we're moving to a new operating system. Your loan will not be moved to this system and, as a result, your outstanding balance has been closed. You do not need to make any further payments.

 

We recommend you contact your bank to cancel any payment instructions, such as Standing Orders. Any amount that you repay to us from 25/11/2014 will be refunded to you.

 

Thank you for being a Wonga customer.

Yippeee

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be careful. That reply is very vaguely worded.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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janes, that is excellent news - do ensure you keep the email safe - print off a hard copy and also save the original somewhere in your computer.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Jane i got the same email

 

Information about your loan

 

Dear Mrs xxxxxx

As we look to improve our technology, we're moving to a new operating system. Your loan will not be moved to this system and, as a result, your outstanding balance has been closed. You do not need to make any further payments.

 

We recommend you contact your bank to cancel any payment instructions, such as Standing Orders. Any amount that you repay to us from 26/11/2014 will be refunded to you.

 

Thank you for being a Wonga customer. If you have any questions please call us on xxxxxxxxx.

 

Best wishes,

 

Customer Care

wonga.com

 

If you are in a position of Bankruptcy, you have entered into an Individual Voluntary Arrangement (IVA) or your debt is being managed through a Debt Management Company, you'll need to inform the person managing your debt that you no longer owe this money

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I am wondering if they have worded the email due to pressure from Pay day loan companies. if they say they should not have lent the money as they did not complete affordability checks, would it open the flood gates for people to claim against other PDL. In my case I took out several at the same time so I may have had a case.

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  • 4 weeks later...

I got this on Monday? I don't recall seeing the email they sent about writing off my debt, but I assume this means I am one of the 'chosen' who have been written off?

We emailed you in November about changes to our lending criteria as a result of an announcement from the Financial Conduct Authority (FCA), and how they affect you.

 

We confirmed either that your outstanding debt with us has been cleared and your balance has been set to zero, or that you would not have to repay interest and fees.

 

We can now confirm that we have been in contact with the credit reference agencies and all entries relating to your affected loan have now been removed from your credit record. We're putting your record back to the position it would have been in if you had not taken the loan.

 

If you have any queries and would like to speak to someone from our customer care team, please call us on 0207 138 8330. We're here to help 24 hours a day, every day.

 

Important reminder - if you are still making any payments via Standing Order or via a Debt Management Company, please stop making these payments.

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