I got this on Monday? I don't recall seeing the email they sent about writing off my debt, but I assume this means I am one of the 'chosen' who have been written off? We emailed you in November about changes to our lending criteria as a result of an announcement from the Financial Conduct Authority (FCA), and how they affect you. We confirmed either that your outstanding debt with us has been cleared and your balance has been set to zero, or that you would not have to repay interest and fees. We can now confirm that we have been in contact with the credit reference agencies and all entries relating to your affected loan have now been removed from your credit record. We're putting your record back to the position it would have been in if you had not taken the loan. If you have any queries and would like to speak to someone from our customer care team, please call us on 0207 138 8330. We're here to help 24 hours a day, every day. Important reminder - if you are still making any payments via Standing Order or via a Debt Management Company, please stop making these payments.

Any idea what their next move will be? I really wanted to resolve this asap

Hi, my statement and a credit agreement came though the post this morning. When I say 'a credit agreement' I mean not one relating to my outstanding balance! I signed up with Text Loan, they have sent me a MYJAR agreement with the date & time of signing as 7/6/2011 12.25!!! This is for a loan they issued on 15/3/2012?? The initial loan was £300, £51 interest and the first default charge was £25, they have been charging £3.40 per day until the account was handed over to the first DCA, at which point they added an admin charge of £138.50. Giving an original outstanding balance of £692.50!! I have repaid £217 so far. Where do I go from here as they obviously haven't got the relevent credit agreement? Any help much appreciated. (Happy to send copies of the docs if anyone needs them).

Thanks, do I send the letter to the DCA or to MYJAR?

Hi, I have been very grateful for the advice of the CAGers on this forum, and I wonder if I can ask once more for some advice. Having gone from having 14 outstanding payday loans I am now down to a final 4:smile: ( I pick a lender to deal with each month and then devote my efforts to negotiating with them until we agree a full & final settlement. I am really struggling with CRS who have taken over as DCA for MYJAR(formerly txtloan), originally I was dealing with Mackenzie Hall who agreed to my repayment offer of £1 per month (after mediation with my mortgage company & help from National Debtline). I wrote to MH back in May asking for a statement of my account and they emailed me back with some nonsense about them being unable to produce a statement, so I left it and went on payng £1 per month. In August I was contacted by CRS who sai they have taken over from MH. I have repeatedly emailed and asked for a statement and a copy of the original agreement and they still haven't responded or acknowledged my request. The original request I sent was on 11 Sept, it was sent again on 15th Sept, then I chased on Oct 2nd, when I recieved a reply saying they had asked for a statement that would be forwarded once they recieved it. I have still not got a statement and they have taken to ringing me daily even though I have told them via email not to contact me until they have my statement. HELP!!! What can I do and where do I go from here? This is the chosen PDL I want rid of next because they are causing me so much stress. Can I contact the FOS about them and how long will that take?

Hi all, long time no post! I have been plugging away at my payday debts and the light is most definitely at the end of the tunnel, down to 5 from 14 this time last year I have two accounts with Mack Hall one for Lending Stream and one for Txt Loan, I am trying to agree a full and final settlement, Mack Hall are not playing ball when offering a fair amount (Loan Principle+Interest+1st Default- payments already made). Can anybody help me with a template or advice, I have some funds available this month to kick this off my list and I am desperate to get it sorted. Help!

Cheers it's lloydstsb

They emptied my account on Friday I didn't realise until I checked my online banking they took £741.50 via 11 separate amounts. I went into my bank this morning and they have already refunded the money ( with which I have paid my mortgage before it disappears again!) the bank have also banned any future payments to CFO

I paid via opos, I had fairly unpleasant exchanges with an operator so I refused to speak to him and told them I would only communicate via email. I wrote offering to pay the loan plus one month interest plus one default less payments made. I did have to repeat myself 4 or 5 times until they gave in. Make sure your offer is reasonable as I did and they will accept it.

Hiya, yes I did, and I have now paid them. Woohoo! Only 2 more to sort then I am done.

Firstly send them an email and state that you will only deal with them via letter or email. They are not allowed to ring you more than 3 times a day or it is classed as harassment. Only deal with them via email. Offer them the £100, plus one month interest (£30) and the first default fee, that's what I have done, stick to your guns and they will give in. They were trying me for £1045 on a £100 debt, I have today received an email offering to settle my account on my offer of £155 less payment made to date. When I made my first offer they came back with an reduced settlement of £523, but I ignored them and repeated my original offer. Good luck it is an effort but its worth it!

Hurray? What do I need to do now (obviously pay them, but is this email enough to stop them persuing me further?) Further to your previous email correspondence i have passed all details to my manager who has now put your account on hold. I have been advised to make you aware that we will accept your offer of £134.50 as full and final settlement if you still wish to offer this. Please respond directly to myself on the details below if you wish to accept this offer, Regards Ashley Morrison

Thanks Sillyboywyn, The email I got back of the OFT was a bit woolly :- Dear Ms Curran Consumer Credit Act 1974 (the Act) Complaint against: Microcredit Limited trading as minicredit.co.uk; OPOS Limited Licence No: 0621701; 0616281 Thank you for your email of 29 October 2012 in which you complain about the companies above. In your email, you raise a number of concerns regarding the debt collection practices of these traders. I note that in relation to Minicredit, you complain that you were unable to discuss a repayment plan because you did not have a contact telephone number for the company. Further, you explain that since charges continued to accrue on your account, this meant that you could not afford to repay your debt. With regards to OPOS, I understand that your complaint concerns the threatening and intimidating nature of communication from a company representative. I can confirm that the businesses you mention consumer credit licences. Under the Consumer Credit Act, holders of consumer credit licences must be fit and competent to do so and the Office of Fair Trading (OFT) has a duty to monitor the fitness and conduct of all traders who hold such a licence. The OFT has issued guidance to consumer credit licence holders engaged in the debt collection industry. The guidance is intended to ensure that debt collectors treat individuals fairly. Non-compliance with this guidance will call into question the fitness of licence holders and applicants. You can view our guidance at: http://www.oft.gov.uk/advice_and_resources/resource_base/legal/cca/debt-collection We have therefore recorded the details of your complaint, and we will consider this alongside any other complaints we have received with a view to any consumer credit licensing or other action we may decide to take. If we do take any action against these traders we may need to contact you again in the future. Unfortunately, we cannot disclose any details about any action we may take, due to legal restrictions on the OFT relating to disclosure of information. While we are very sorry to hear about the difficulties you have been experiencing, the OFT has no authority to become involved in individual disputes between consumers and traders so we cannot advise you directly in this matter. I would therefore suggest that you consider contacting the Financial Ombudsman Service (FOS). FOS can help with most complaints about consumer credit products and services if the consumer has failed to satisfactorily resolve the matter directly with the consumer credit licensee itself. FOS can be contacted at: Will they get back to me again?

I got this yesterday, Mrs Elaine Curran Further to your previous correspondence unfortunately we will not be able to accept £130.00 as full and final settlement figure. At this point we could look into a settlement figure of £523 but I would have to get this authorised by my manager if this is affordable for yourself. If not we can look into a payment plan but this would be for the full balance of £1045.50. Please respond directly to myself on the details below, Regards Ashley Morrison Ashley Morrison Opos Limited a: 1st Floor, Ingram House, 227 Ingram Street, Glasgow, G1 1DA t: +44 (0)844 372 2629 e: [email protected] w: http://www.oposlimited.com I replied that I have sent the matter to the OFT and will await their decision, just checking, is there anything I need to do in the meantime? Thanks for getting me this far guys x

Thanks Guys, I thought I was right but it is nice to have it confirmed! Nao, I definitely don't want to deal with OPOS my experience with them has been horrendous, I am not a mild individual by any stretch of the imagination but they actually threatened and intimidated me (which is no mean feat!). I will send this over to the OFT now and see what happens. I am beginning to see light at the end of the tunnel here!

I have offered them original loan plus one month interest, less payments to date (I only made 2 payments because they were charging £5.50 for each part payment:jaw:) They have responded to me just now with this: A MiniCredit Claims Department member has replied to your claim, #389284 with the following response: The Following Response is being sent to You according to the Formal Complaints Procedure. The total outstanding balance GBP1066.00 from the date of issuing (31st of March 2012) until the default on the 23rd of August 2012 consists of the following: 1. Loan principal GBP100.00 2. Interest in total GBP146.00 (1% of the Principal per day) 3. Overdue penalty GBP25 (was added on the 1st day overdue) 4. Overdue penalty GBP55 (was added on the 3rd day overdue) 5. Debit Attempt fees in total GBP640.00 (every unsuccessful attempt to receive the repayment costs up to GBP5) 6. Debt Recovery fee GBP100 (was added on the 30th day overdue) Microcredit Ltd has received payments from Your debit card towards the outstanding balance in total of GBP20.50 between the 12th and the 28th of June 2012. The mentioned partly payments did not cover the full repayment but have been deducted from the outstanding balance. The current outstanding balance that is GBP 1045.5 Microcredit Ltd received the loan application for GBP100.00 on the 31st of March 2012 which was approved and the funds were made available on that day. The due date of the loan was chosen to be the 25th of April in the amount of GBP125.00. Microcredit Ltd received the first correspondence from You regarding the loan on the 18th of June 2012. (54 days after the due date) when You contacted our Customer support. Although since the due date we sent out more than 15 TEXT messages to the registered mobile phone number, e-mail notifications to the registered e-mail address, automated voicemail messages to the registered mobile phone number and by that time two letters via post. Until the first contact is made by the Customer, all the overdue charges are justified. Microcredit Ltd provides short term payday loans. The Customer chooses the due date him/herself and it is also possible to apply for the roll-over latest on the due date and keep the loan for another period of time if the credit check result allows You to. The Loan Agreement was signed by Yourself and sent to the e-mail address You entered on our webpage during the registration. According to the Loan Agreement You have to make all payments with a debit card and the only possibility to make payments is available on Your MiniCredit.co.uk online account. We accept all payments You make and may provide You up to 120 days from the due date to clear the balance before Legal action is started. All the overdue charges and interest have been added to the balance according to the Loan Agreement and will be added until full repayment. The following information has been taken from the Loan Agreement: KEY INFORMATION If you break this Agreement, we will charge you if we unsuccessfully attempt to obtain repayment on the due date for repayment. A fee of GBP25 will be charged on the day that your missed payment was due. If we unsuccessfully attempt to obtain repayment on the due date, we will attempt to obtain repayment a second time 2 days later, and if we unsuccessfully attempt to obtain repayment on this second occasion we will charge you a further amount of GBP55. If we unsuccessfully attempt to obtain repayment we may charge up to GBP5. If we unsuccessfully attempt to obtain repayment 30 (thirty) days after the due date we may charge further GBP100 manual debt collection recovery fee. Interest on any sum in arrears will be charged at the contractual rate, both before and after judgment, until payment. Also, you must pay us all other reasonable costs and expenses we incur (including any legal costs on a full indemnity basis) in tracing you, or enforcing, or attempting to enforce, our rights under this Agreement. Repayment, Default and Recovery 8. You agree to make all payments to us under this Agreement at the proper time. We will collect payments by debiting your bank account using the debit card details you have registered with us up to three times per day. You authorise us to debit your bank account to collect payments due under this Agreement. If we are unsuccessful in collecting payment, we may try to debit your bank account again at a later stage until we have successfully collected payment. If you have provided us with details of a second debit card and we are unsuccessful in collecting payment from the first debit card, you authorise us to seek payment via the second debit card in the same way as you authorise us to seek payment via the first debit card. You must give us new valid debit card details when you cancel, lose or your debit card(s) registered with us become(s) invalid when you have unpaid loan with us. If you cancel your debit card registered with us and do not provide alternative debit card in 14 days we may add all the default charges described in the Key Information and potential attempt fees regularly charged until default date what is 120 days after the due date to your loan balance and refer your account immediately to our debt recovery partner. Microcredit Ltd considers that all the overdue charges and interest have been rightfully added to the outstanding balance according to the Loan Agreement You accepted. Microcredit Ltd has now forwarded the account to our Debt recovery and Legal partner Opos Limited. In order to agree on a payment plan or to discuss a settlement please contact them. However the amount that You have offered is not considered as a reasonable settlement as by the time You made the first contact with Microcredit Ltd Your balance was already more than GBP700.00. We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email. Kind regards, Minicredit Claims Department What do I do now? I don't want to deal with OPOS as the chap who rang me was both aggressive and intimidating (I did make a note of his name). Do I carry on fighting? BTW £640 failed debit card transactions??? (128 times) Also to add that I did tell them that I couldn't make outgoing calls from my mobile because it was on a call restriction (because I couldn't pay the bill!)