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jamezon

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About jamezon

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  1. Getting what stopped Fletch? The debt doesn't appear on my credit file. They tried to contact me yesterday by phone. Don't know why, between that and the DN it's almost like they are unaware of the payment arrangements?
  2. Hissing snakes! Having 'partially upheld' my complaint and accepting my payment plan (at frozen interest), wageday advance in their wisdom have sent through a default notice. Surely that isn't cricket if there's an agreement in place?
  3. Why am I not surprised? Pursued Wonga to clarify their broad 'account closed' email and lo and behold they start pestering me by phone. Ignored, recently got an email saying "clearly" the best way forward is to call them. I think not... Asked basic questions, I don't need a chit-chat, just basic responses.
  4. If, for talking's sake, my credit file is marked as settled, could they STILL (or their agents) pursue the debt? I am still in the timeframe to allow a FOS complaint re. My original complaint. Can/should I specifically request Wonga confirm a)the value of the debt, b)the account number and c)that it is formally settled? I'm not overly concerned it would come back to haunt me but may well be naive!
  5. renegadeimp you are even more negative than me! It says in bold letters "you do not need to make any further payments". That's about as slam dunk as it gets if they ever tried to reopen the issue, they are not going to write it in blood! The fact they talk about refunding further payments made to the account further reinforces they debt is settled, not somehow 'deactivated'. Shall report back what change if any is reflected on my credit file when I can.
  6. Well, well, well, I wasn't expecting this... Information about your loan Dear Mr James Fojut As we look to improve our technology, we're moving to a new operating system. Your loan will not be moved to this system and, as a result, your outstanding balance has been closed. You do not need to make any further payments. We recommend you contact your bank to cancel any payment instructions, such as Standing Orders. Any amount that you repay to us from 26/11/2014 will be refunded to you. Thank you for being a Wonga customer. If you have any questions please call us on 0207 138 8330. Best wishes, Customer Care wonga.com This is an (eventual) response to when I complained to their original 'final' response, not least on the grounds it contained a couple of outright untruths. Worth being a pest as they had recently rejected from inclusion in the write-off program on 04/11/14 and then re-acknowledged my response to their's on 02/12/14. Needless to say...
  7. Aside from the recent drama, in my own personal case, Wonga updated my credit record to 'up to date' from a more negative position. This is following a couple of (small) voluntary repayments I made. Can anyone confirm if this is standard practice or more likely relating to the recent developments?
  8. I would imagine the main issue will be those not 'identified' will dwarf the number of those receiving a write-off, thus complicating any mass complaints, particularly if Wonga hold their ground.
  9. Read an article this morning... http://www.theguardian.com/business/2014/oct/10/wonga-loans-granted-write-off-dithers It mentions in there that at some (undefined) point, Wonga will contact EVERYONE regarding this matter, then the floodgates will really open with Complaints I expect! Get in now if you feel you have been incorrectly 'missed'.
  10. Read an article this morning... http://www.theguardian.com/business/2014/oct/10/wonga-loans-granted-write-off-dithers It mentions in there that at some (undefined) point, Wonga will contact EVERYONE regarding this matter, then the floodgates will really open with Complaints I expect! Get in now if you feel you have been incorrectly 'missed'.
  11. Interesting ppl are still getting emails late at night. Hope I wasn't premature giving Wonga an earful!
  12. Thanks Tinkerman, I have also commented on the main thread on 'hearing from Wonga' with an email address they gave me to contact. I don't think it looks to clever for them as their justification for rejecting my complaint contradicts the Oct 2 information (that they are 'robust'). I think my main issue may come as I essentially asking them to revisit a 'Final' response. I will chase with another letter if they do not respond to my email to lendingquery@wonga.com. Then FOS if need be.
  13. Just off a 33 minute phone call to Wonga (about 30 of that on hold!) to query why I was not selected for their 'forbearance' programme. In a nutshell, the guy couldn't help. He gave me this email address: lendingquery@wonga.com and advised they were the relevant department to explain why. I just find it a bit silly that they can reject my complaint on how they have handled my loan on the grounds of their lending criteria/affordability then publicly state in black and white that these grounds are/were flawed! Hopefully the address is of use to some people however.
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