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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CCJ & Further Hearing- now Order to attend Court for questioning


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old bill, it really comes down to whether it is financially viable for the creditor. Many creditors that provide bulk instruction will usually monitor the 'costs v recoveries' on a quarterly basis. It is clear that it is a viable solution (the figures add up) as these bulk clients continue to use HCEOs as their preferred method of enforcement.

 

Most bulk issuers will have also carried out their own due diligence on the debtor as it suits nobody to continually instruct HCEOs where no recovery is possible, especially with the old abortive fee increasing to £75 and now triggered at compliance stage (sending of the 7 day letter).

 

My point was really aimed at the litigant in person who thinks that an HCEO is a miracle worker and complains to all and sundry when the debt cannot be collected. Not to mention refusing to pay the abortive fee.

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From N1 claims I have seen, the abuse of the legal process by some water companies is obvious. I had three people come to me with County Court summonses for water bill arrears of similar amounts, but with different solicitor's costs amounts. It was blindingly obvious the water company involved was doing it to involve HCEOs and push the defendants into further debt. When the three claims were shown to court staff and they rang the water company to ask what was going on, the water company claimed the solicitor's fees they were claiming were "errors" and solicitor's fees of £300, £400 and £500, respectively, suddenly reduced to £70 on each of the three summonses. It's this sort of abuse that ready does need to be jumped on.

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I am aware of one water company doing this and from memory they were exposed here on CAG and had their wrists severely slapped by the courts. Whilst this is clearly wrong I'm sure the main objective was recovery by using an HCEO rather than pushing the debtor further into debt. I'm not aware of anything similar by any other utility or bulk issuer of cases and genuinely believe (maybe naively) that this was a one off.

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Regrettably, it is not uncommon. What action individual courts take is very much down to the staff at each court; the staff at some courts are better than the staff at other courts for spotting this sort of abuse and nipping it in the bud. Obviously, if a debt is substantial or the debtor is a corporation, I can understand HCEOs getting involved, but most of those the abuse is practised with are residential customers on low incomes.

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I presume you are talking about a utility company including it's legals expenses as part of the claim as the execution costs for solicitors are set at £51.75 and cannot be increased.

 

Do you have any proof that this is still going on? I would have thought that all of these claims are done electronically through Northampton CCMCC, therefore not giving the court staff an opportunity to view the claim itself.

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old bill, it really comes down to whether it is financially viable for the creditor. Many creditors that provide bulk instruction will usually monitor the 'costs v recoveries' on a quarterly basis. It is clear that it is a viable solution (the figures add up) as these bulk clients continue to use HCEOs as their preferred method of enforcement.

 

Most bulk issuers will have also carried out their own due diligence on the debtor as it suits nobody to continually instruct HCEOs where no recovery is possible, especially with the old abortive fee increasing to £75 and now triggered at compliance stage (sending of the 7 day letter).

My point was really aimed at the litigant in person who thinks that an HCEO is a miracle worker and complains to all and sundry when the debt cannot be collected. Not to mention refusing to pay the abortive fee.

 

Having been in the position of a litigant in person with the end result going my way, I had to instruct an HCEO. I was fortunate in my choice as I was given guidance by them. I went in with eyes wide open to there being no guarantee monies owed to me would be recovered but not everyone reads the 'instructions' that comes with the goods so I can imagine you will get all sorts thrown at you if you don't come home with the Turkey.

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I presume you are talking about a utility company including it's legals expenses as part of the claim as the execution costs for solicitors are set at £51.75 and cannot be increased.

 

Do you have any proof that this is still going on? I would have thought that all of these claims are done electronically through Northampton CCMCC, therefore not giving the court staff an opportunity to view the claim itself.

 

The claims referred were prior to money claims being centralised at Northampton. I have yet to see any claims that have been processed by Northampton since centralisation. If solicitor's costs have now been fixed at the sum you quote, that is good news and for that bit of information I thank you.

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Solicitors fees for issuing a writ have been fixed at £51.75 for as long as I can remember. These are fees added to the Writ under execution costs making them £111.75. They form part of the actual writ itself rather than fees added by the HCEO.

 

CPR Part 45: Where a writ of control as defined in rule 83.1(2)(k) is issued against any party = £51.75

 

These fees are not for legal work undertaken pre-Writ though so if a legal department are still adding fees for this pre-Judgment they would still remain. The obvious question is whether these fees for legal work are allowable in a claim. My feeling is that they are probably in the small print of T&Cs of the creditor.

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  • 1 month later...

I have a CCJ for £7,159 - January 2014

I apply for redetermination hearing - March 2014 and offer £10 a month ( single parent on benefits) - and also inform Judge I have an old Touring Caravan 1999 I could try and sell - my only asset as car on finance and house mortgage.- Other party not happy with £10 a month.

 

 

I am given until June to sell caravan - go back to court in June - other party lives in Wales me in North East so telephone hearing for them - I am billed a further £84for their costs.

Caravan has not sold at this stage - so told to advertise everywhere and pay £20 a month until further notice.

 

 

In July I sell Caravan for £2,000 - my table & chairs for £300 and borrow £2,000 off my Mum - so pay £4,300 - I also paid £1,000 in April borrowed off my BF.- total paid - £5330

 

 

The other party are adding interest on at 8% so debt is still increasing -

 

 

I am fed up with going back to court it costs me more money and why wont the Judge make an order of a monthly amount? I felt he was very biased and even indicated to the other party that their could get a charging order and high court enforcement.

 

 

I have paid off a large chunk of the debt and with my Mum help can offer £50 a month for the remainder -

 

 

What are my chances when I go back in September to this been agreed to - then the other party cant take no further action.

I have asked for a different Judge - as this one attitude was alfull.

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Yes I did when I applied for redetermination hearing straight after I got CCJ within 14 days - problem is you see different judges - the one I saw in March had obviously read the paperwork and could clearly see I had no money. The Judge in June was dreadful and kept asking me for details until he finally looked at my paperwork and confirmed my income.

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You could ask the courts to make a order where they cant add interest and they have to take off all they have added. The Judge might not do it but if u dont ask you dont get

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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  • 1 month later...

Right - got a CCJ against me for nearly £8,000 in Jan 2014

applied for Redetermination hearing to pay in instalments -single parent on benefits

 

 

I had an asset of 1997 old touring caravan I offered to try and sell -

 

 

went back to court twice March & June - and was told to sell caravan and pay £20 a month.

 

 

I was informed as debt was over 5k I would have to pay 8% interest on it so - to reduce to under 5k I did the following

 

 

£1,000 - paid in April 0 borrowed from Bf

£2,000 - sold caravan

£300 - sold table & chairs and some jewellery

£110 - made in monthly payments the past 4 months.

£2,000 - borrowed from my mother savings ( she a pensioner)

 

 

Have to go back to court soon - debt is just under £3k now and claimant solicitors are not happy to accept £20 a month - and are talking about high force action, charging orders,

 

 

I have made considerable effort to pay this and their is nothing further to be gained or sold - so how do I argue my case and get the Judge to agree a payment plan to avoid any further action.

 

 

These solicitors also represented my ex husband during our divorce a few yrs ago and lost the case to me so are pretty ruthless.

 

 

I am now currently a full time student at univ and will be for the next three years.

 

 

Any advice I would be most grateful

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Debs could you expand on the following ...why.....what have you received what has the claimant requested ?

 

" Have to go back to court soon - debt is just under £3k now and claimant solicitors are not happy to accept £20 a month - and are talking about high force action, charging orders,"

 

Regards

 

Andy

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my 2nd hearing in June give me more time to sell caravan and borrow money from mum

- the Judge put in the order

- sell caravan and pay £20 a month

 

 

however, claimant can restore matter back to court

- which they have advised me on Monday when I paid £50 their intend to do that.

 

 

I have increased the payment from £20 a month to £50

- don't know why I have to keep going back to court as other party just add on more costs

 

 

so I am confused as I have done what was requested and actually paid quite a big chunk off.

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my 2nd hearing in June give me more time to sell caravan and borrow money from mum - the Judge put in the order - sell caravan and pay £20 a month however, claimant can restore matter back to court - which their have advised me on Monday when I paid £50 their intend to do that. I have increased the payment from £20 a month to £50 - don't know why I have to keep going back to court as other party just add on more costs so I am confused as I have done what was requested and actually paid quite a big chunk off.

Have you got a copy of the Court Order that you can scan and post on here please?

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got no scanner

 

 

will type what it says:

date 25th june 2014

 

 

1. the defendant debt shall be paid by instalments of £20 per month first payment to be made 28th july

2. The defendant do notify the claimants solicitors by the end of each month for the next 3 months, of the position in relation to sale of caravan.

3.Leave is given to the claimant to restore this matter after 3 months

4.The defendant do pay the claimants costs assessed at £84 to be added to judgement debt.

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Well you have increased the payments...done everything asked of you by the Court......not much more they can do .......nothing to restore.

 

Andy

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hi

 

I have read some threads but I saw something about new law came into effect 6th April

- my car is on finance and

 

 

I use it to drive to Universty ( 56 mile return trip daily) so its to my place of study.

 

 

Is it true that my car cant be touched or clamped.

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You are going to have to give some more information as to the background to all this. Are you having hassles with a bailiff for Council Tax, Parking ticket etc? Or as you mention HCEO in your thread title is it to do with a CCJ that has now been transferred up?

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