Thank you and apologies for the delay (I’ve had a lot going on and haven’t been able to focus on this). I appreciate your help. I’ll send the revised letter confirming I will take to court. many thanks

Apologies that this has taken so long. I've attached my letter for you to check over. I'll be sending the invoice and evidence of payment too as mentioned in my letter. I appreciate all your help with this. Thanks NAME AND ADDRESS HERE Victorian Plumbing (address) Date Dear Victorian Plumbing, Letter before Claim: reimbursement of out of pocket costs due to faulty item Order: xxxxx Further to correspondence via email, this letter serves as a formal demand for payment of £200 for additional labour costs in replacing the faulty bath sent to us by your company on 09.01.2023. We purchased the bath from Victorian Plumbing on 02.01.2023. On initial inspection the bath appeared to have no obvious faults. Once fitted, it was evident that the bath sloped towards the edge and resulted in pooling of water. After sending video’s and pictures to Victorian Plumbing, you advised that this was indeed a manufacturing fault and the price of the bath was refunded. We sourced a replacement bath, however, we are out of pocket for the cost of fitting the replacement bath (1 day labour cost at £200). I have attached a copy of the invoice received and confirmation that this payment has been made (via a screenshot from our bank statement). We are seeking a full refund of this payment. I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraphs 13-16 which set out the sanctions the court may impose if you fail to comply with the Practice Direction As per my legal rights, I expect to receive a response to this complaint within 14 days, confirming that a full refund of my out of pocket expenses will be made. Should I not receive a response to my letter within this timeframe then I anticipate that court action will be commenced with no further reference to you. Yours faithfully XX

Sorry, I'm being dim here. Should there be a template I can access to draft the letter? Thanks

Great. I’ll get one drafted thank you. I’ll reply when I’ve managed to draft it.

Hi. We’ve made payment to the bathroom fitters and have an email from them confirming we have paid (along with our bank statement). Please could you advise what the next step is. Thanks

Thank you. Will do.

Thank you so much. not yet, we need to find the money for this as it’s a cost we weren’t expecting.

Exactly the amount of the bath. The plumber took the bath away as VP said they didn’t want it back.

They gave us a refund for the bath and panel. They said they wouldn’t cover labour costs. After speaking with our plumber and him telling us he was losing out on pay to fix this issue, we accepted the claim as he said he wanted to keep us happy by resolving the problem and replacing the bath. We would have pursued it if he’d been clearer. We told VP that we accepted this as a final settlement, at that point not being aware of potential further consequential losses. This is where we are stuck.

I completely understand. What I’m asking is are we able to pursue it further if we’ve already accepted to just take the money back from VP for the bath? Can we still claim for consequential losses even though Victoria plumb think that we’ve close the case with them?

We seem to be in a bit of stale mate with VP. Because our plumber indicated he’d lose out having to refit the bath, we didn’t push it with VP. Now we’ve raised again to have the costs covered, they are now saying case closed as we accepted them saying they wouldn’t cover it. Can we still fight this? I’m frustrated our plumber wasn’t clear from the start and now we have to lose out. I’m trying to post screenshots but it won’t allow me to.

Thank you so much for the comprehensive response, very much appreciated.

Of the replacement. Yes that’s correct. he told us that he would be losing out on paid work to fix the problem and he didn’t discuss a price with us on the numerous contact we had with him. We told him we tried to get compensation to cover the cost of his labour from the outset and that the company refused. At no point did he tell us that we’d need to pay. Again, he knew there was a fault but didn’t raise it until we pointed it out.

He implied that the labour was free. We’ve had numerous discussions about how he would be losing out on two days worth of pay (ended up being just one day). He only landed the bill on us after fitting it. He fit the bath originally knowing there was a fault but he said he didn’t realise the extent of the fault.

From the plumber. What else should be outstanding? I’m really not sure.