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    • In short you never communicate with a Debt Collector, they have no power here at all. The snotty letter is only used to respond to a properly worded Letter Before Claim. The only time you would be recommended to contact the PPC is to send the snotty letter. You do nothing but keep the tripe they send you unless you receive a letter before claim.
    • Probably to do with the Creditor accepting the reduced payments claim as part of the IVA. - Thats my guess anyway.  As for the mount outstanding... 60k is incredible and im pretty sure a DRO wouldnt cover that much even after the new legislation.    For you @Alfy - Please stay headstrong and stop worrying. My viewpoint on debt with debt collectors is simple. You are a figure on a spreadsheet loaded into a database for them to run a collection cycle through.  They dont care about emotions or your situation, they just care about paying off their shareholders and trying to turn a profit.  They use varying tactics to increase the pressure on you to the point where you will break. People then fall for this an either cave in to DCAs before doing their own due diligence on the debts that are purchased or turn to IVAs like you have.    They are better ways to handle this and Im glad you feel better after a good nights sleep - I hope you can keep it up. 
    • Good afternoon,    I am writing in reference to the retail dispute number ****, between myself and Newton Autos concerning the sale of a Toyota Avensis which has been found to have serious mechanical faults.    As explained previously the car was found to be faulty just six days after purchase. The car had numerous fault codes that appeared on the dash board and went into limp mode. This required assistance from the AA and this evidence has already been provided. The car continues to exhibit these faults and has been diagnosed as having faults with the fuel injectors which will require major mechanical investigation and repairs.    Newton Autos did not make me aware of any faults upon purchase of the vehicle and sold it as being in good condition.    Newton Autos have also refused to honour their responsibilities under The Consumer Rights Act 2015 which requires them to refund the customer if the goods are found to be faulty and not fit for purpose within 30 days of purchase.    Newton Autos also refused to accept my rejection of the vehicle and refused to refund the car and accept the return of the vehicle.    It is clear to me that the car is not fit for purpose as these mechanical faults occurred so soon after purchase and have been shown to be present by both the AA and an independent mechanic.   Kind regards
    • Commercial Landlords are legally allowed to sue for early cancellation of the lease. You can only surrender your lease if your landlord agrees to your doing so. They are under no obligation even to consider your request and are entitled to refuse. You cannot use this as an excuse not to pay your rent. Your landlord is most likely to agree to your surrendering the lease if they want the property back in order to redevelop it, or if they wants to rent it to what they regards as a better tenant or at a higher rent. There are two types of surrender: Express surrender in writing. This is a written document which sets out the terms of the surrender. Implied surrender by conduct. (applies to your position) You can move out of the property you leased, simply hand your keys back and the lease will come to an end, but only if the landlord agrees to accept your surrender. Many tenants have thought they can simply post the keys through the landlord's letter box and the lease is ended. This is not true and without a document from the landlord, not only do you not know if the landlord has accepted the surrender, you also do not know on what basis they have accepted and could find they sue you for rent arrears, service charge arrears, damage to the property and compensation for your attempt to leave the property without the landlord's agreement. Unless you are absolutely certain that the landlord is agreeable to your departure, you should not attempt to imply a surrender by relying on your and the landlord's conduct.  
    • I had to deal with these last year worst DCA I have ever dealt with. Just wait for the constant threats of CCJ and how you'll lose in court and how they won't do mediation and they want the judge to question you with a load of "BIG" words to boot with the letter. My case was struck out in the end, stupidity on their part as I admitted to owing the debt in the end going through the court process was just a formality as they wouldn't let it drop despite me admitting the debt regardless. They didn't send the last part of the court paper work in so it ended up being struck out     .
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi

 

My daughter has just started delivering papers for the local shop and wanting to know is there a minimum wage for her? She is 16, the shop is saying she isn't entitled to it because of there HNT , but I thought by law she was entitled?, and the wage she is getting is £2.82 hour is this right?

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Since 1 October 2013:

The adult rate (21 years plus) increased by 12p to £6.31 an hour

The 18-20 year old rate increased by 5p to £5.03 an hour

The 16-17 year old rate increased by 4p to £3.72 an hour

The apprentice rate increased by 3p to £2.68 an hour.

 

DOnt let them fob you off. The min wage was increased last month.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Thanks for the info, and that's what I thought because she left school in may this year and was already 16 , I will wait until she gets paid at the end of the month and see if its right if not I will say something

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Tell them to pay the legal minimum rate, or they will be reported. Even if they let her go, you need to report them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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She must be paid the minimum wage for her age of £3.72 per hour - AND is entitled to paid holiday.

 

Trust me - this has caught out many a newsagent. They may try to argue that NMW applies to only those over the minimum school leaving age (which has just changed to 17 but is a red herring as it now refers to the education leaving age) but that is not the case - the Children (Protection at Work) Regs governs the employment of people below the MSLA but the NMW Act automatically comes into force at 16 years old.

 

Please let us know how you get on - you may need to refer this to the Pay and Work Rights Helpline https://www.gov.uk/pay-and-work-rights-helpline

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Tell them to pay the legal minimum rate, or they will be reported. Even if they let her go, you need to report them.

 

If she was dismissed for asserting rights under the Minimum Wage Act it would almost certainly be a case of Automatic Unfair Dismissal

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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  • 3 weeks later...

I have just checked my online banking and have been underpaid from work, now I need to know where I stand regarding getting my pay corrected? I'm paid monthly and this is my last pay until after christmas and I have bills to pay.

I called into work this morning and all my manager said was wait until you start today and see what your payslip says, that's okay for him to say when I'm 22.5 hrs short in pay

 

Also do I have to wait the following month to get this back? Any advice much appreciated

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The manager is correct imo, what do you expect him / her to be able to do without the payslip to refer to.

I would expect the company to rectify the mistake immediately.

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Hi

 

 

Have you discussed this with HR/Payroll of your company?

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My (ex)employer would certainly issue a (next day) emergency payment - electronically paid through BACS.... if they were aware it was urgently needed, otherwise it would just be paid the following month, as an adjustment, in the next payroll run. So do let your employer know it is urgently needed.

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My (ex)employer would certainly issue a (next day) emergency payment - electronically paid through BACS.... if they were aware it was urgently needed, otherwise it would just be paid the following month, as an adjustment, in the next payroll run. So do let your employer know it is urgently needed.

 

Hi thanks for the replys, I did speak to my manager and show him my payslip then he checked the timesheets and realised I hadn't been paid for 26 hours, so he emailed payroll and then I rang them to see if they received email to which they said yes but need an area manager to respond to them before they can issue an emergency payment, the thing is she is on holiday and not sure when she will read her emails .

Also its my managers fault for not processing some of our wages but he won't admit that

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  • 4 months later...

Hi can anyone help me work out where I'm going wrong with regards to my pay here's the breakdown:

 

I'm on a 16 hour contract so my pay is 16 hrs X £... Per week then its worked out times 52 weeks then shared by 12 months

 

So I get the same salary every month plus overtime

 

I've just getting paid and I done 176 hours-64 contract hours which leaves me 112 hours overtime but I've only been paid for 95 overtime is this because there is 5 weeks in the month?

 

As I'm sure I should still get 112 hours?

 

My boss today went through the timesheets and they are all correct but where is the other 16 hours gone of overtime?

 

Thanks in advance

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the ask for a copy of the hours sheet ond go through it, firstly on your own and then with your boss if there is a discrepancy.

There are more than 52 weeks in the year, generally this is an extra day but it can add up to being 53 weeks in the tax year so people getting paid as you do lose out and those paid weekly on an annual rate benefit.

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