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    • Thank you everyone!  thought to share some points from my experience in court today that may help others who are taking Evri to court: The judge sets out how the hearing will go and how each party should behave; while i was certainly feeling anxious/nervous ahead of the hearing (and I'm sure @jk2054 may have also observed this), the judge really does try to put any non-legal persons at ease; refrain from talking to the other party and instead speak to the judge if you have any questions/responses; the judge and the advocate spoke about tort of negligence - i wasn't sure how this applied to my case but the judge was questionning the advocate about this so i chose to stay out of this; the judge made reference to a historical case of Donaghue v Stevenson which established a duty of care; the judge observed that some of the points in Evri's witness statement by george wood needed cross examination but george was not present today for questionning; While i was claiming 8% interest, the judge pointed out that is the upper limit and that today, savings accounts give 4-5%. I therefore opted for 5% interest which was agreed to by the judge and the advocate; above all else, ensure you know your court bundle and have any notes to help you refer to specific sections - it helped me to structure my answers to the judge/defendant's queries, and point to specific evidence where i was asked to prove e.g., the value of the item. @honeybee13 - yes, will confirm when payment is received. I have emailed the Evri.claims email with my bank details and also provided them after the hearing to the advocate. @BankFodder message received and i am replying to it
    • Looks promising then.  Well done   Dx
    • So a little update.  I sent a complaint to ico and have heard nothing. I just got the general reply email and that's it.  Sat twiddling my thumbs and thought about what I should do next. I searched for the CEO of Studio but then found that he'd left so as keep getting letters from studio about the arrears etc. I thought I'd email the David Twigg. Sent him all the bumpft and a copy of my original complaint and sars request.  Got no response. So didn't know what else to do. Then I thought I'd try through the financial difficulties option on the online form. One last try before I just give up and let them default me.  Then on the 5th June. I got an email from their customer services. That the items that had gone AWOL have all been cancelled. Nothing else on that email, so I had a look in an email account that I don't use anymore and there was an email from the customer service.  That they were sorry for the problems I've had for the last 9 months. That the sars info was emailed to me on 14/04, it wasn't I've kept all spam and deleted emails on that account, they have raised a complaint with their studio pay team regarding the issues, balance dispute, fee's and my credit file. They are hoping to resolve in 3 days but they have upto 56. They also said in regards to my other issues I have to raise a complaint with studio retail but haven't told me how I do that.  The sars info only goes upto the end of December 2023. It has my previous complaints on there but nothing after so I don't know how I get hold of that information. Luckily I've kept copies of every time I've contacted them. Every web chat or social media contact.  Apologies for the extremely long post but I wanted to add everything I could just incase.  I have checked my account balance and it's still minus 900 odd pounds but I'll keep checking to see if it's all cleared and on my credit file.  I'm hoping this is the end of the whole debacle and they close my account because I never want to do this again. Although it's been a learning experience.  Thanks to dx100uk for pointing me in the right direction. Much appreciated.   
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • If you want to cause DCBL trouble, then complain to the SRA.  It would be even more fun if mystic_bertie would complain at the same time, to show the SRA there is a pattern.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi,

 

I hope you don't mind me chipping in ....

 

Firstly I appreciate how difficult this must be for you, it must be awful to be in your position and you must feel powerless, particulalry as you are not being given any clear information.

 

However, be reassured that the timeframe for these investigations can vary greatly based on a number of different factors. I would guess from the information you have provided in previous posts, that due to the communciation needs of the alleged victim, they will need support to provide information, possibly an advocate, to work with them. This can take time to set up. It is of paramount importance that people with disabilites are given as much support, guidance, information and time as is necessasry to ensure that their human rights are upheld, and that they are empowered to recognise abuse and alert the relevant people to this - as I'm sure you are aware.

 

Secondly, if there is not enough evidence uncovered through the investigation to bring a charge of theft against you, then I doubt very much you will be told the full details of who raised the alert. This is to protect both them and you once you return to work. That is not to say that you should not be supported throughout this process. Managers have a duty to provide support to both the alleged vicitm and alleged perbetrator in these situations. You should contact your HR department and ask for support. If you work for a private home, whereby the Manager and Owner provide all employee support, then contact your Local Authority Safeguarding Team for advice and guidance.

 

Thirdly, I am not suprised that your Manager asked you to attend the SOVA training before suspending you. The Care Quality Commission (CQC) as part of their registration procedure and monitoring framework insist that all Care Workers receive Safeguading training and that this is regularly updated. It should be mandatory training for your organsiation, therefore I would be interested to know if you had Safeguarding training when you first started your job, during your induction?

Your employers must also provide evidence that employees are thoroughly vetted, not just through CRB checks, but also robust references and for example proof that the indivudal has the right to work in the UK.

 

Lastly, a SOVA Investigation requires an internal investigation, but may require an external case conference arranged by the Local Authority Safeguarding Team. This will include relevant key people from your place of work, the Local Auhtority Care Managerment Teams and Contract Management Teams, the Police, Nurse/GP etc, your Home Manager and so on. Getting these people together (particulalry over the last few weeks due to the Easter break) is a huge challenge and takes time (and yes I agree it should be priority, but the reality is it can take a few weeks).

 

The priority for your manager will be to ensure that she adheres to her Duty of Care to protect the residents of the home. In situations such as this, it is not uncommon to suspend a staff member on full pay. However they should have supported you, and explained clearly that an allegation had been made and was to be investigated, that there was no evidence to suggest you are guilty, however, as is procedure, and for your own protection (emotionally / socially / future realtionships with colleagues and residents etc) you would be suspended for the duration of the investigation. You would also be told that should you be found guilty you would have you employment terminated for gross misconduct and likely also face criminal proceedings etc.

 

It does not sound like you received this support, and this is the basis for your grievance, and you can put this forward as part of the feedback process that should follow all Safeguarding investigations. You can then also forward your feedback as a formal complaint to your employers.

 

There is a huge number of allegations investigated every day across the country in Health and Social Care. This is of course absolutely justified, and should continue. But try to be assured that there are also many indiviudals who are falsley accused, and do return to work and continue to provide high standards of care and support and have a very successful and rewarding career. The procedures are in place to protect the people we support, and sometimes for a variey of reasons, innocent people get wrongly caught up in these. If you are innocent then you really do not need to worry about your future career in H&S Care.

 

Hope that helps!

 

Cheers, Bx

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Hey everyone and thanks for all the replies.

 

So just an update, but still not any the wiser about the situation and still could use some advice.

 

So, Monday evening I get a call from the police asking for an interview and I was more than happy with this seeing as its taken almost 3 months to get this far.

I went to meet him in the police station on Tuesday at 11am and was told I was their voluntary and I could leave if I wanted and that I was entitled to a solicitor etc but I refused, I didn't feel like I needed one.

So anyways, first things first I told him the information he was giving me was the first I'd heard of any of the whole situation, he told me what I was supposed to of done and then asked me a few questions and I answered them complete honest with an open mind. It was easier to answer his questions with out knowing anything weirdly lol

 

So anyway, today I had a phone call saying "the police are taking no further action"

 

So what's next? What does this mean for me and going back to work?

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write (do not call) your employer and ask to be reinstated as the police are taking no further action

 

Then post back here with the response

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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write (do not call) your employer and ask to be reinstated as the police are taking no further action

 

Then post back here with the response

 

 

What does the police thing mean though? Does that mean that POvA has also dropped it and I should be allowed back to work?

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You'd have to ask the police to be sure but it sounds like it to me

 

Bear in mind the standard of evidence for an internal investigation is lower than that of a police case so you do need to check your employers position. It is not 100% you will be reinstated but it seems very likely.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Hi, I think your employer would be on shaky ground legally if they didn't allow you to return after the police deciding there is no case.

 

If you are able to return, I'd strongly advise doing so. It may be difficult at first, but I would recommend returning, even if its only for a time while you look for another job.

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Hi, I think your employer would be on shaky ground legally if they didn't allow you to return after the police deciding there is no case.

 

If you are able to return, I'd strongly advise doing so. It may be difficult at first, but I would recommend returning, even if its only for a time while you look for another job.

 

 

I tried explaining to work 3 months ago that their wasnt a case as I wasn't in work when the item was stolen and when the officer said the item was taken on the 10th March, then it hit the nail on the head because I was at my nan and bamps ruby anniversary so I couldn't of been in work stealing when they're a good 30 miles away from each other lol. The officer wasnt even told we had a Rota book or allocations book but as soon as he checked those he instantly dropped the case. So why are work dragging their feet?

I want to go back to stand strong and clear my name,

It's been dragged through the mud lately.

 

Thank you for reply x

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So why are work dragging their feet?

I want to go back to stand strong and clear my name,

It's been dragged through the mud lately.

 

Thank you for reply x

 

No idea, when did you write to them?

 

You only posted here on Thursday so they may have got the letter Friday and now it's Monday; I think not having heard yet is normal.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Yeah I'm still being paid, and people keep saying "stop worrying, you're still getting paid" but that's irrelevant.

I like to earn my money. I've never been one to sit around so this past couple of weeks I've been on the hunt for a new job :)

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Work are really dragging their feet. I sent the letter Thursday asking what's happening next and I spoke to my partners brother who is a police inspector and he said work should take my back now seeing as it was all a big lie.

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Work are really dragging their feet. I sent the letter Thursday asking what's happening next and I spoke to my partners brother who is a police inspector and he said work should take my back now seeing as it was all a big lie.

 

 

Still no word off work. What shall I do next? I'm away next week from Monday - Friday

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  • 3 weeks later...

Hi

 

Thank you for the update and your kind words to those that have been giving you advice I am sure they will all appreciate that as does CAG.

 

Please keep in touch and lets us know how it goes and if you have any further issue you know where CAG is just pop back.

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Oh dear, you've been treated really badly here...! Is there any way that perhaps you could get an alibi for the time of the theft? Eg. Can you get a witness to vouch for you so its proven that you couldn't have stolen the item when it was said that you did?

 

Also, how in the hell can they prove you stole it? Did they find it on you? That's not proof of anything unless they have proof that you did it and hence, I find it hard to believe they can suspend you without physical proof that you are responsible (which you weren't).

 

Yes, get in touch with a union as well... they can be a good source of help.

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