Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for. I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either. The only thing Studio have sent me is a default notice. Any ideas of what I can do from here please

Ah ok didn't think of that. Have found the template and will send off ASAP. Will send by post though as trying to email them is nigh on impossible.

Posting of customers on twitter. They were bought by the chap that owns sports direct in September 2023, they changed to a different website etc in January but none of my returns were showing before then.

I returned two using Evri and two by royal mail. I don't know which ones they have received back because since their change of ownership all previous account activity has been erased. Not just my account but all customers accounts. It hasn't shown on any of my statements what the outstanding balance is for. My current balance is £950 with £250 as the minimum payment. I have returned everything I ordered and have all tracking details. I did order more thing after the dispute over the trainers because I've never had an issue with them before and when I've returned things previously I've sent the tracking information and received a refund. I paid for 5 (including the trainers, 4 if not including them sorry if this is confusing) returns and studio sent a returns label for one return. I have the evidence of my asking to cancel and then refusing in emails that I have kept.

Studio is a catalogue company, similar to JD Williams or Very. I'm not out of pocket but my credit file is wrecked because they have charged me for the items that I have returned. I thought I'd wrote it out quite good, I was trying to get all the information in there so that people wouldn't have to ask questions because I'd missed something.

Hello I will try to keep this as brief as possible. But it may be a long read. I ordered an item from studio in September 2023. I returned this item via Evri return to retailer, Evri supplies the address and I just paid for the return cost, and was delivered to studio on 6th October 2023. I did not realise that studio had moved/been taken over and studio have said they have not received this item back to them. I contacted Evri who confirmed that the parcel was delivered to their address and I have kept this email. I was told by studio social media staff that this is being investigated. I have kept all messages and dm's. I have received no updates to this investigation despite asking. In-between all this I ordered several more items. These were taking ages to be delivered and I asked studio to cancel the order and they refused. So as these items were delivered I returned them, I have proof of tracking and the returns addresses. I also was given a returns label by studio and I think they have received that one back though I don't know. The reason I don't know is because since their take over business any statements I receive have no details on them, just what my minimum payment is and the balance. They have also changed the online portal and I can no longer see any previous orders. These items that I have returned they have not received, I have all tracking information and it's showing me that they have been delivered. I don't know which are missing or which they've received for the reason given before. I have also asked studio, this would have been mid December, for their complaints procedure but was told they don't have one. I went to the financial ombudsman but they have now told me they can not help me. I have no idea now what to do. The financial ombudsman said that studio have told them that they are investigating my issue but as they haven't replied to the original investigation I doubt they'll be investigating this. Meanwhile my studio account is severely in arrears and has a significant balance. I made one payment at the end of December because I felt I had to buy now my minimum payment is something like £250. I have tried contacting their financial support and they put my account on breathing space for 30 but that was pointless. SI'm at a loss of what to do. Studio say they haven't received, the financial ombudsman can't help, I did go to citizens advice and they just gave me things to read which didn't help. The only useful thing I have is I kept all emails, dm's, webchat messages, I have proof of things said. Would be grateful for some consumer wisdom. Thank you.