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    • From #38 where you wrote the following, all in the 3rd person so we don't know which party is you. When you sy it was your family home, was that before or after? " A FH split to create 2 Leasehold adjoining houses (terrace) FH remains under original ownership and 1 Leasehold house sold on 100y+ lease. . Freeholder resides in the other Leasehold house. The property was originally resided in as one house by Freeholder"
    • The property was our family home.  A fixed low rate btl/ development loan was given (last century!). It was derelict. Did it up/ was rented out for a while.  Then moved in/out over the years (mostly around school)  It was a mix of rental and family home. The ad-hoc rents covered the loan amply.  Nowadays  banks don't allow such a mix.  (I have written this before.) Problems started when the lease was extended and needed to re-mortgage to cover the expense.  Wanted another btl.  Got a tenant in situ. Was located elsewhere (work). A broker found a btl lender, they reneged.  Broker didn't find another btl loan.  The tenant was paying enough to cover the proposed annual btl mortgage in 4 months. The broker gave up trying to find another.  I ended up on a bridge and this disastrous path.  (I have raised previous issues about the broker) Not sure what you mean by 'split'.  The property was always leasehold with a separate freeholder  The freeholder eventually sold the fh to another entity by private agreement (the trust) but it's always been separate.  That's quite normal.  One can't merge titles - unless lease runs out/ is forfeited and new one is not created/ granted. The bridge lender had a special condition in loan offer - their own lawyer had to check title first.  Check that lease wasn't onerous and there was nothing that would affect good saleability.  The lawyer (that got sacked for dishonesty) signed off the loan on the basis the lease and title was good and clean.  The same law firm then tried to complain the lease clauses were onerous and the lease too short, even though the loan was to cover a 90y lease extension!! 
    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Studio returns problems.


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Hello

I will try to keep this as brief as possible. But it may be a long read. 

I ordered an item from studio in September 2023. I returned this item via Evri return to retailer, Evri supplies the address and I just paid for the return cost, and was delivered to studio on 6th October 2023. I did not realise that studio had moved/been taken over and studio have said they have not received this item back to them. I contacted Evri who confirmed that the parcel was delivered to their address and I have kept this email. 

I was told by studio social media staff that this is being investigated. I have kept all messages and dm's. I have received no updates to this investigation despite asking. 

In-between all this I ordered several more items. These were taking ages to be delivered and I asked studio to cancel the order and they refused. So as these items were delivered I returned them, I have proof of tracking and the returns addresses. I also was given a returns label by studio and I think they have received that one back though I don't know. 

The reason I don't know is because since their take over business any statements I receive have no details on them, just what my minimum payment is and the balance. They have also changed the online portal and I can no longer see any previous orders.

These items that I have returned they have not received, I have all tracking information and it's showing me that they have been delivered. I don't know which are missing or which they've received for the reason given before. 

I have also asked studio, this would have been mid December, for their complaints procedure but was told they don't have one. I went to the financial ombudsman but they have now told me they can not help me. I have no idea now what to do. 

The financial ombudsman said that studio have told them that they are investigating my issue but as they haven't replied to the original investigation I doubt they'll be investigating this. 

Meanwhile my studio account is severely in arrears and has a significant balance. I made one payment at the end of December because I felt I had to buy now my minimum payment is something like £250. 

I have tried contacting their financial support and they put my account on breathing space for 30 but that was pointless. 

SI'm at a loss of what to do.

Studio say they haven't received, the financial ombudsman can't help, I did go to citizens advice and they just gave me things to read which didn't help. The only useful thing I have is I kept all emails, dm's, webchat messages, I have proof of things said. 

Would be grateful for some consumer wisdom.

Thank you.

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if you returned the items and have proof then i wouldn't be paying them anything.

should they trash your credit file then you'll have cause to start a new complaint to the FOS

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for your story – but it is rather garbled and I'm trying to make sense of it.

Are you out of pocket – and if so by how much.

Do they say you owe the money – and if so how much?

What is "studio"?

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Studio is a catalogue company, similar to JD Williams or Very. 

I'm not out of pocket but my credit file is wrecked because they have charged me for the items that I have returned.

I thought I'd wrote it out quite good, I was trying to get all the information in there so that people wouldn't have to ask questions because I'd missed something. 

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So you returned a number of items using EVRi. Studio say that they haven't received them and that you still owe them the money.
Is that correct?

How much do they say that you owe them?
What are the items which you have returned and which they dispute having received?
And I understand that you have evidence that they have been returned and that they are delivered.

Is this all correct?

I understand that despite this dispute you went on to order more items but then cancelled the orders – and they refuse to accept the cancellation and they delivered them.
I then understand that you returned the items to them. Who paid for the return?

Do you have evidence that you attempted to cancel and that they refused?

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I returned two using Evri and two by royal mail.

I don't know which ones they have received back because since their change of ownership all previous account activity has been erased. Not just my account but all customers accounts. It hasn't shown on any of my statements what the outstanding balance is for.

My current balance is £950 with £250 as the minimum payment. 

I have returned everything I ordered and have all tracking details. 

I did order more things after the dispute over the trainers because I've never had an issue with them before and when I've returned things previously I've sent the tracking information and received a refund.

I paid for 5 (including the trainers, 4 if not including them sorry if this is confusing) returns and studio sent a returns label for one return.

I have the evidence of me asking to cancel and then refusing in emails that I have kept. 

Sorry I sent 4 items back, the trainers included and they sent a return label for 1,

had to rewrite that because I confused myself. 

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where are you getting this info from that ALL customers can no longer view their past studio history? the take over was more than a year ago and should not effect your recent issues.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Posting of customers on twitter. They were bought by the chap that owns sports direct in September 2023, they changed to a different website etc in January but none of my returns were showing before then. 

Unfortunately the issue does affect my recent order/returns issue. The last order it shown on there was things I'd ordered in December 2022.

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for. 

I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either. 

The only thing Studio have sent me is a default notice. 

Any ideas of what I can do from here please 

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give the SAR another few days .

if you get nowt by say tuesday

complain to the ICO studio have ignored your legally binding SAR.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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