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    • Thanks very much Bank. I have topped and tailed my LOC and printed off a copy which I shall post tomorrow by First Class post at my local post office and also obtain a proof of postage. I'll also email them a copy. I've opened a MoneyClaim account, and shall now begin work on my draft Particulars of Claim which I shall post here for your thoughts. And I shan't be using the Moderation service.
    • Yes, it struck me this morning that I'd got it wrong    - no involvement of UKPPO in any previous Tesco thread    - there would have been an entrance sign to a Tesco car park    - CCTV isn't something associated with Tesco car parks. Presumably whoever runs the car park has put CCTV at the electric, and probably BB, areas, done absolutely nothing to stop abuse, and then rubs their hands in glee every time the CCTV catches a motorist out. You can pay £60 and this will go away. Or you can defy UKPPO and rely on their non-respect of POFA, consideration period, etc., should they be daft enough to do court later down the line.  We would support you all the way.
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    • Howdy, I had a short lived credit card with Vanquis that I did not need. I paid it off in full and called them and closed it with the person at the other end. 2 months later they started sending me messages about late payments, I called them and to find out that the card had not been closed in error and 6 weeks after it should have been closed they paid a google debit of £560. I hit the roof and made a formal complaint that took them well over a month to respond to. They agreed they were at fault, refunded all late payments fees and offered me £100 in compensation. However they said the debit amount stood as 'I had benefit from it' and I should get a refund from google. I hit the roof again but they have stuck to their guns. The debit from google is a genuine one but I wanted to dispute it with google so closed the card so they would have to engage with me. But surely that's neither here nor there surely? What is the next step? Ombudsman takes forever doesn't it?  thanks in advance
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Studio returns problems.


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Hello

I will try to keep this as brief as possible. But it may be a long read. 

I ordered an item from studio in September 2023. I returned this item via Evri return to retailer, Evri supplies the address and I just paid for the return cost, and was delivered to studio on 6th October 2023. I did not realise that studio had moved/been taken over and studio have said they have not received this item back to them. I contacted Evri who confirmed that the parcel was delivered to their address and I have kept this email. 

I was told by studio social media staff that this is being investigated. I have kept all messages and dm's. I have received no updates to this investigation despite asking. 

In-between all this I ordered several more items. These were taking ages to be delivered and I asked studio to cancel the order and they refused. So as these items were delivered I returned them, I have proof of tracking and the returns addresses. I also was given a returns label by studio and I think they have received that one back though I don't know. 

The reason I don't know is because since their take over business any statements I receive have no details on them, just what my minimum payment is and the balance. They have also changed the online portal and I can no longer see any previous orders.

These items that I have returned they have not received, I have all tracking information and it's showing me that they have been delivered. I don't know which are missing or which they've received for the reason given before. 

I have also asked studio, this would have been mid December, for their complaints procedure but was told they don't have one. I went to the financial ombudsman but they have now told me they can not help me. I have no idea now what to do. 

The financial ombudsman said that studio have told them that they are investigating my issue but as they haven't replied to the original investigation I doubt they'll be investigating this. 

Meanwhile my studio account is severely in arrears and has a significant balance. I made one payment at the end of December because I felt I had to buy now my minimum payment is something like £250. 

I have tried contacting their financial support and they put my account on breathing space for 30 but that was pointless. 

SI'm at a loss of what to do.

Studio say they haven't received, the financial ombudsman can't help, I did go to citizens advice and they just gave me things to read which didn't help. The only useful thing I have is I kept all emails, dm's, webchat messages, I have proof of things said. 

Would be grateful for some consumer wisdom.

Thank you.

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if you returned the items and have proof then i wouldn't be paying them anything.

should they trash your credit file then you'll have cause to start a new complaint to the FOS

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for your story – but it is rather garbled and I'm trying to make sense of it.

Are you out of pocket – and if so by how much.

Do they say you owe the money – and if so how much?

What is "studio"?

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Studio is a catalogue company, similar to JD Williams or Very. 

I'm not out of pocket but my credit file is wrecked because they have charged me for the items that I have returned.

I thought I'd wrote it out quite good, I was trying to get all the information in there so that people wouldn't have to ask questions because I'd missed something. 

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So you returned a number of items using EVRi. Studio say that they haven't received them and that you still owe them the money.
Is that correct?

How much do they say that you owe them?
What are the items which you have returned and which they dispute having received?
And I understand that you have evidence that they have been returned and that they are delivered.

Is this all correct?

I understand that despite this dispute you went on to order more items but then cancelled the orders – and they refuse to accept the cancellation and they delivered them.
I then understand that you returned the items to them. Who paid for the return?

Do you have evidence that you attempted to cancel and that they refused?

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I returned two using Evri and two by royal mail.

I don't know which ones they have received back because since their change of ownership all previous account activity has been erased. Not just my account but all customers accounts. It hasn't shown on any of my statements what the outstanding balance is for.

My current balance is £950 with £250 as the minimum payment. 

I have returned everything I ordered and have all tracking details. 

I did order more things after the dispute over the trainers because I've never had an issue with them before and when I've returned things previously I've sent the tracking information and received a refund.

I paid for 5 (including the trainers, 4 if not including them sorry if this is confusing) returns and studio sent a returns label for one return.

I have the evidence of me asking to cancel and then refusing in emails that I have kept. 

Sorry I sent 4 items back, the trainers included and they sent a return label for 1,

had to rewrite that because I confused myself. 

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where are you getting this info from that ALL customers can no longer view their past studio history? the take over was more than a year ago and should not effect your recent issues.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Posting of customers on twitter. They were bought by the chap that owns sports direct in September 2023, they changed to a different website etc in January but none of my returns were showing before then. 

Unfortunately the issue does affect my recent order/returns issue. The last order it shown on there was things I'd ordered in December 2022.

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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