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    • I am requesting your assistance to how I should go about a serious breach of my privacy that occurred during my stay at one of IHG’s hotel on Ma 2023. Having previously had items taken from my hotel room elsewhere I take the added precaution of using a security camera app on my device whenever I stay in a hotel room. The recordings are date and time stamped and it cannot be adjusted by the end user.   On this particular occasion I discovered evidence from my personal security camera recordings of a spy camera had been placed underneath my door, and can be seen moving along the base of the door for approximately 15 seconds.   The spy camera is in fact marketed as an inspection device of drains primarily but is known to be used in observing spaces difficult to enter. It is a usb endoscopic camera that has a length flexible cable that is semi rigid and can negotiate any obstruction by bending. The operator can be up to 3-4 metres away.   Infuriated as I had previously stayed with them in 2022 for 3 months at £260 per night that they would seek to question my honesty and invade my privacy. I immediately called reception and asked why they would do such a thing and if they had any concerns they were welcome to inspect my room and go through my personal belongings and ask me anything they wanted to. I was sleeping for the best part of my stay and was alone throughout.   I sent the recordings to the receptionist within the hour of finding them and I asked to speak to the manager of the hotel who I was told wasn’t present. I tried to have face to face meetings with him but he instead wrote to me denying the recordings were made at their hotel stating that they didn’t observe anyone in the corridor at the time of the recordings and that they don’t have a metal bar at the interface of the tile and carpet which corresponds to the overlying door. I rejected that statement on the grounds the video doesn’t show a bar but a reflection of light on the tile and you wouldn’t see a person outside my door because the cable is black and runs along the floor. If you don’t look for this you won’t see it. The matter was passed up to the area manager and he also denied the allegation. This is where the matter ends as far as IHG are concerned. Leading a busy work and family life I let the matter go but I found myself back at the same hotel a year later. I booked for  2 nights and was given a room facing the lobby door that led to the lifts. Unfortunately, from the hours of 3am I was woken up by the noise of the door opening and closing but also noticed shadows of a person standing in front of my door. At first I took no notice and put this down to a guest waiting for someone but the person or persons returned several times, standing outside my door for up to several minutes. I called the hotel reception and asked if there was an issue  on my floor and they said they would come up to check. They never said they would check the CCTV and as the incidents continued to happen up to 8am I called them 6 times. Given my past experience I didn’t think they took security as serious a# her establishments and made them observe the Cctv and let me know. The explanation I was given was that they could see residents there but they were heading down to breakfast. The time that I had noticed these feet by door was from 3am and breakfast started at 6.30am. It also didn’t explain why they would stand by my door for anything longer than 10seconds and if they were waiting for someone how likely is it that this scenario is played out 6 times when there was only 12 rooms per floor. Later that morning when I went down for breakfast the manager said he would move me to a room at the end of the corridor and asked me what my plans were for the day, essentially when would I be in the hotel. I stated that for the day I was out. He then said that all his staff were uncomfortable about me being a guest and said that I was not welcome there anymore. I had paid for the two nights but when it came to the end of the day I didn’t feel that I would be able to rest at the hotel given the hostility so I returned the next day to collect my remaining belongings, namely items of clothing, an iPhone charging cable and plug, and toiletries. Checkout was at 2pm and I was at the hotel at 3pm. All my belongings were gone and they couldn’t locate the items.  I plan to report the incident of the spy camera to the police, as well as the theft, and write to the hotel emphasising that this breach of privacy is unacceptable and the hotel's failure to properly investigate and address the issue is deeply concerning. The fact that I requested security checks to ensure my safety in the early hours was reasonable, yet their response to ban from the premises was excessive and even possibly discriminatory as I had revealed to them that I had been a victim of a hate crime given my sexuality. . I am seeking compensation for the infringement of my privacy, the lack of proper investigation, and the being humiliated and made to feel like an undesirable. I will request a full refund of my two-night stay totaling £390. Additionally, I will request compensation for the cost of my previous stay when the infringement occurred, which was £220. I am also considering damages for the infringement of my privacy but at a loss as to what this would equate to. I will close the letter giving them a 14 day timeframe to respond.    Is there anything you feel i need to consider here? Many thanks   
    • oF course, this is all just the start. trump is dragging it out as much as possible hoping to pardon himself, but the barrier the yanks had about admitting that a pres could be such a piece of err work has been broken and there is many more to come. His current criminal charges are extremely unlikely to result in jail time or anything other than fines  - but with some of the other charges - jail is pretty much mandatory - especially for one not only not on a first offense - but with others stacked up
    • Indeed, it’s all up to date at the moment and no missed payments and no issues from a credit file perspective everything is up to date in that sense 
    • follow it thru, plenty of time to poss arrange a tomlin or consent later on. ............   pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website https://www.consumeractiongroup.co.uk/topic/466952-lowelloverdales-claimform-old-cap1-debt/?do=findComment&comment=5260464 .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] .............. dx
    • so you've never been issued a default notice ever and all these accounts still show on your credit file?  
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Who can access bank accounts?


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Hi,

I have a question which has been bugging me for a few weeks now and I hope someone can help......

 

My son is in the Royal Navy and lives on base in Devonport. He has started seeing a girl from his home town and goes up there most weekends to see her. He stays there usually Friday and Saturday nights.

 

She is a single parent and in receipt of benefits. However he in no way contributes to her household.

 

Unfortunately, someone decided to inform the Housing Benefits that she had a partner living with her (untrue) and she was called in for an Interview under Caution.

She had a solicitor, who apparently told her they were just fishing, but someone who knew them well must have informed them as they new a lot of details regarding my son.

 

What I don't understand is, the Officers at the Housing office had copies of my SON's Bank Statements??? And were asking questions such as ......James spent £20 at KFC on such a date, did you go with him? etc...

 

I totally agree that any type of fraud is wrong.

 

What I can't get my head around is, of course I would expect them to have her bank statements etc as she is the one under investigation. But how did they get my son's statements? They are not linked in any way.

 

To be honest I'm a bit suspicious with regards to my son's girlfriend, but then I suppose you could put that down to being a Mom.

 

Any help, or answers would be more than welcome.

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The DWP and HMRC have wide powers of investigation now and aaccessing bank accounts and credit reference agencies is just part of this as is the use of debt collecting and tracing agencies from the private sector.

 

Coniff is absolutely right RNLS will help here, a servicemans data should not be randomly accessed in a situation like this.

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This is disturbing, I mean, accessing a credit file is one thing, but bank statements is another thing entirely. Do they need a warrant to access this information?

 

And since when has going out to KFC been evidence of living together.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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No they don't just supposedly reasonable sus.

 

And who decides the reasonable suspicion? Them I suppose. This is really, really bad. It allows fishing expeditions where there may be no other evidence than a less than credible source. so hypothetically in this case (not knowing all the details), the investigating team receive a tip off that a benefit claimant may be living with someone who they have not declared. They investigate, maybe pull credit files and there is nothing on there to prove anything, so they get the bank statements of the suspected partner, and interrogate the claimant about entries on the bank statements, hoping to get an admission under caution that they can twist to suit their purposes.

 

Bank statements are private, and in my opinion should remain so unless a judge decides there is sufficient cause for them to be provided for a person who is not involved in the benefit claim. The person who's beneft claim it is can be compelled to provide bank statements under terms of claiming the benefit.

 

Who regulates these people? Who makes sure that there is reasonable cause in these cases for procuring private documents? The OP's son has committed no crime, is not accused of committing a crime, is not under investigation for fraud - the claimant is.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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All the civil servants and ''private sector partners'' involved in the collection of ''Goverment Debt'' are signatories to the Official Secrets Act and are subject to the DPA and are audited by their departments.

This has come about because of the huge volume of fraud, and non payment of social fund loans and this all is under the ''control'' of the Minister for Welfare Reform at the DWP.

 

There may be suspicions that there is involvement so an investigation has been started.

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All the civil servants and ''private sector partners'' involved in the collection of ''Goverment Debt'' are signatories to the Official Secrets Act and are subject to the DPA and are audited by their departments.

This has come about because of the huge volume of fraud, and non payment of social fund loans and this all is under the ''control'' of the Minister for Welfare Reform at the DWP.

 

There may be suspicions that there is involvement so an investigation has been started.

 

Yes, I understand what has happened, I'm just lamenting that it CAN happen.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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The Operational Intelligence Unit obtains bank statements on behalf of the investigator, but in order to receive an alleged partners bank statements there must be a good reason & a genuine link.

 

For it to have been a fishing exercise there would have been no link & the investigators request (which is quite detailed) would have been turned down.

 

I think we are only getting part of the story here.

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As said this has been brought on by the uncontrolled fraud and non repayment of loans and overpayments.

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how did they get all his details, like his surname etc? this all sounds a bit sus to me

It is reatively easy for anyone to be traced by a Govenment department.

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Okay, so the gf is claiming on the basis of being a single parent.

 

However, she has a significant other in full time employment, who stops most weekends and is away working during the week? To be honest, she is already ticking some of the boxes for a LT (living together) decision.

 

Local Authorities cannot just obtain bank statements for any old Tom Dick or Harry.

 

They do have strong investigation powers, however they can only use these where there is sufficient grounds to warrant a fraud investigation and the powers should only be used where all reasonable alternatives have been exhausted.

If you have found my post useful, please click on the star at the bottom of my post and add some reputation points.

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No they don't just supposedly reasonable sus.

 

As said this has been brought on by the uncontrolled fraud and non repayment of loans and overpayments.

 

It is relatively easy for anyone to be traced by a Government department.

 

Where do you get All this nonsense from ?

 

I was under the impression that a court order is still needed in the UK from a Judge to access personal bank accounts !

 

and not just any old Tom,Dick or Harry accessing personal bank account details......

Edited by 45002

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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I think if you are claiming any sort of benefit the DWP can access any bank accounts in your name, and they can cross reference with HMRC etc, but if the OP's son is in the Navy, and not actually living with the gf, and has no connection to the address financially, then how did they get his information (surname etc), if she was reported to the DWP it must have been by someone very close to her. xx

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this is extremely worrying...are we all now to be expected to vet any and all future partners, before we take them out for say a meal and a drink.....as to them accessing someones bank details, especially when they are not the claimant is horrific, i would if i was you take proper legal advice, this country is getting more like a police state day by day....they have absolutely no right to access his account, though i am not surprised to hear it...

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Where do you get All this nonsense from ?

 

I was under the impression that a court order is still needed in the UK from a Judge to access personal bank accounts !

 

and not just any old Tom,Dick or Harry accessing personal bank account details......

1

 

All this NONSENCE comes from experience and contact with a Minsiter of State at the DWP, if you wish to make this kind of remark I suugest you do as I have spend 3 years resarching the new approach the DWP and other departments use to collect debt and to counter fraud.

Your ''impression'' is also wrong!!!

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I fear that brig is right.....all done in the name of reducing fraud.....even so, accessing someones bank account without informing them, when they are not the claimant is taking it a bit far...everything this govt does is all done in the name of 'fairness'

eg is it fair to leave someone who is disabled on benefits?

is it fair that hard working tax payers have to keep paying for feckless unemployed?

and i am sure we all have a million more examples....but police state, where your every move is watched and monitored is getting closer day by day if not already here

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Yes the result of the last Government giving any organisation that has some ''authority'' to use certain acts to pry into anyone life and private businees.!!!

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to be honest brig.. i am not much interested which govt brought it in....labour or condem...they are all in league with each other....the whole bloody lot of em deserve nothing less than stringing up....the next election is gonna be interesting!!!

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1

 

All this NONSENCE comes from experience and contact with a Minister of State at the DWP, if you wish to make this kind of remark I suggest you do as I have spend 3 years researching the new approach the DWP and other departments use to collect debt and to counter fraud.

Your ''impression'' is also wrong!!!

 

Really !

 

Yes the result of the last Government giving any organisation that has some ''authority'' to use certain acts to pry into anyone life and private business.!!!

 

More nonsense then !

 

So you had a cup of tea with a minster.

 

Which acts of parliaments and section, allow any Tom,Dick or Harry to access personal bank accounts without a warrant from a Judge...

Edited by 45002

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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The relevant Act is the Social Security Fraud Act. It does not allow any Tom, Dick or Harry to access someone's bank account but commands that banks must share information with Authorised Officers (in certain circumstances).

 

If you submit a claim to the DWP, the person who processes your claim has no access to your bank account information without you providing it to them; a benefit processor will never be given access to your accounts nor the authorisation to demand that the bank provide it, to allow this level of access to processing staff would be a huge security risk. If a fraud investigation is underway however, they can use an authorised officer to obtain the information from your bank, as Jabba outlined earlier, no court order is required.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

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The relevant Act is the Social Security Fraud Act. It does not allow any Tom, Dick or Harry to access someone's bank account but commands that banks must share information with Authorised Officers (in certain circumstances).

 

If you submit a claim to the DWP, the person who processes your claim has no access to your bank account information without you providing it to them; a benefit processor will never be given access to your accounts nor the authorisation to demand that the bank provide it, to allow this level of access to processing staff would be a huge security risk. If a fraud investigation is underway however, they can use an authorised officer to obtain the information from your bank, as Jabba outlined earlier, no court order is required.

 

So what was the year of this Act and which section in this act allows to access personal bank account details with out a court order....

Edited by 45002

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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I would add to Jabba's comments that these Authorised Officer requests are normally made through third parties such as the OIU or NAFN and these third parties will often question the reasons for requests for bank statements. Unless the Authorised Officer can fully justify such requests, they are often refused.

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