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  1. Sorry alot of unwell people at mo in house, I'll try get sorted tonight , my partner has more emails I.was not aware of, so it's alot to go through the pages are alot due to there logo etc
  2. Yep it's all a pdf file 200 so far I'm going to go through on my breaks to take repeating sections out etc
  3. Thanks I will.sort this tomorrow I will put then all in a word document as a pdf and send over. Also to note my parents have purchased a £500 car for us and made sure its all good and up to standards, I will be paying them back but I needed a car due to my son needing physio
  4. That's the issues it's more, and alot repeating so in work I can use main laptop to try sort and filter etc, as my phone will. not let me. It's gives our full names and would rather not be public
  5. When I'm on main laptop I will try upload it gives 54 pages to upload of emails to load, and I can't edit our names etc out, It was a response to me which was They are saying if we collect the car they will close the complaint and that they will not contribute to the repairs they also said the fault with DPF is due to the air con unit which after talking to a mechanic is not possible.
  6. The vauxhall one is page 2 on the pdf report above, its mixed in the ivis one but its a screen shot. Also used for 35days in total I'm sorting the emails and just got this response:
  7. I will.get all these sorted before end of day today, due to amount of emails to go through. We have the MOT certificate (it's in car, but can get the one on gov website) the garage was called Golborne MOT LTD and is 1.6 miles away.
  8. We have asked 8 times for a date of return, each time they just say we have to allow then time to do reports. Yes that's correct to the issues (though it's was used daily on motorway) We have questioned why no quote at same time, they have responded saying awaiting dealers garage to give quote, I asked how they are allowing this when they found no issues with the car, still no response. When asked how my driving was responsible they said that the report we got from ivis shows there weren't faults at time of purchase and this would be used in court, I asked how this is possible as ivis did not inspect the car at point of sale. They also are convinced we used it for short journeys as that is what ivis have told them.
  9. I have asked I every email for car location but they never answer just that it's with the dealer. When I ask for date or return they do not give this over They have done there own report and we got email Monday saying issues are due to driving it short distance and they will only contribute to repairs amd awaiting a quote for repairs, we asked how our driving causes the issue and they said the reports say and would be used in a court of law We have £1200 aside so will use some the courts and rest for car, court costs I see is 455 if I'm going for the full finance and money we have lost.
  10. The email on 22nd is from Billing, I have sent several emails to billing and zuto asking for where the car is but they never said till this report they did was done I now know from the pictures it's at the dealer garage. I keep asking Billing for a return date of car and they have never answered it, they just say when they have checked it over, and that we must allow them time to do this. Sorry was not sure how to put all the files together, thank you for helping with this. I have alot going on at home, so trying to sort this and other things, it's taken it toll on me sorting it
  11. Ok lets try this way. I purchased a Vauxhall Cascada on 10 April 2023, it was £7390 with 44390 on the clock at time of purchase, We was told it had a Full year MOT. We found on 13/04/2023 that it had not got a years MOT and was due to expire in July 2023, We contacted the Garage who arranged for the following day (14/04/23), when asked were this was due to distance it was 30miles away, I had to take time off work to do this, it was an 60 mile all round trip. At the time of MOT I mentioned that the clutch felt a bit lose and was not hitting gears well, they passed it and said tighten the clutch, (it did feel different) In May after it being used for a total of 35 days (from April 10th to August 21st) mainly on motorway for work and medical appointments, a warning light appeared on the engine for DPF and to keep driving it till clear, this was done and the light went off, but about 23rd May we noticed it was getting very hot at the back of car and the smell of burning and the DPF light came on again, We contacted the Dealer who said to deal with ZUTO or the finance as they only do a 30 day warranty and it was out of the times, so we emailed Billing on 25th May and reported the issues. Billing replied asking for evidence of the issues and if we had it inspected, we had said no but they sent an email asking for us to do this, it was originally booked in for June 12th, the garage cancelled as no longer dealt with Vauxhall cars, we tried to get them to look but they did not have the Vauxhall digonaistic for this so was booked with Vauxhall for 25th July. We informed Billing that it would cost us £110 and then a taxi to and from the place was £38, they did not respond to these costs. We got the report and the following issues were found: DPF (Diesel Particular Filter) scans for an over boost, and the sensor out of range Suspension Spring Offside Rear has snapped. Air con unit not working We also reported that the stop/start system dose not work. On August 10th Billing responded saying the Dealer will repair the car,(we do not have the reports from the dealer to say they will fix it, just an email from Billing to say they will) they Collected it on August 21st and have had it since. in this time they had an email of us to say that we had to cancel an holiday due to not having the car to drive there. When they took the car the recovery driver only had me as main contact and when they got the the dealers yard it was closed, I called the dealer who said they had finished early at 4.30pm and that they were not going back to the yard and there was nothing they could do, the dealer then asked about the mileage and what the issues were, I explained about the DPF and he said oh it's properly how you drive it, I did not make a comment on this, and asked for a date it would be fixed and returned, he then said they he is not fixing it only looking at it and had not date, the recovery people left and so they called to let me know would deliver again in morning and would remain in a secure overnight yard till then. The next morning, I had several Calls as the dealer was not there at 9am to take the car, and I was informed they would have to leave on side of road. on 22nd August we got an email saying not to contact the dealer just Billing finance and Zuto. The email on 22nd is from Billing, I have sent several emails to billing and zuto asking for where the car is but they never said till this report they did was done I now know from the pictures it's at the dealer garage. We explained that we needed a date to expect the car back due to medical appointments and the children going back to school, we never and still do not have a date. The dealer did there own inspection and found nothing, then sent to there garage and they found nothing (Billing never got any reports for this and have emailed over stating this) so Billing on the 14/09/2023 they had an independent company IVIS come and to a report on the car, who found the same issues as we had reported. Billing are saying they are not responsible as they say the faults were not there at time of purchase and they will only contribute towards the costs and are awaiting a garage (again no name mentioned though we have asked) to give them a quote. In the mean time i have informed them on medical appointments that have been rearranged, taxi fair for a disabled child to get to school, and now having to pay another insurance for my parents car. I will upload reports on separate post. we have emails of all conversations we do not call billing or zuto it is is all emails, so yes evidence to it all, its alot, but will do my best to screen shot etc to send over, there are over 100 of them to go through. We do not know why changed mind on repairs or what has happened.
  12. sorry alot going on at moment. Price of car was £7390 You reported the defects to the finance company on 25 May – so over a month after purchase. - This was because the Faults did not effect the car till this date when the warning light came up on the car. They then required you to carry out an inspection at your own expense – and you went along with it and paid £110! This was orginaly booked on 12th June but this got cancelled by the garage we was using at the time and we had to book with Vauxhall but could not be seen till end of July, When we told this to Billing Finance, they said they would wait for this report, in the mean time the car, was not used as often due to the heat the came from the car, so was left up the driveway in the time. Then you received an email – Billing sent an email saying The supplying garage have now responded and agree to complete repairs The garage said that they would repair the defects – and then change their mind and said they were simply having a look at it. this happened on 22nd August the day after taking the car. The garage has now been in possession of the car for four weeks. So what happens to the car between 25 May - Car has been used but when the DPF light came on we stopped using it as the heat from this was a concern and the burning smell. When we found out that the coil had broke, we stopped using all together from July 25th (I understand we should not have used it, but due to medical appointments we had to) Have you been driving it, yes from date of purchase till May 25th and then only on occasion when an appointment was on, What might have you done in total Mileage we have done - 2640- this is due to motorways for work, How many days/weeks have you had the use of the vehicle we have used it from 10th April till may 25th 5 days a week and then from May 25th only on appointment days. The car has been subject to various inspections but so far as I can tell, it may only be the Vauxhall inspection which is independent – if at all. Where is the report? I will upload this, Billing have done there own with IVIS the supplying garage have not supplied there report and have refused to so Billing paid for IVIS. I know that you have this that some defects above but I don't understand them all. What is DFS, for example. DPF this is the Diesel particular Filter causing the car to overheat, and then can smell burning Air con unit does not work Rear-off side coil is broke a sensor needs replacing due to the DPF issues causing the Stop/start system not to work. I feel the handbrake and Clutch are lose. I'm happy to take further, I feel there will be more issues so no longer want the car, if we could get some money back from the what we have paid and what we have lost due to not have car for appointments etc, we can buy a cheap run round car to do us, i no longer want finance. in regards to what we have lost Holiday £198 Having to be insured on another car not belonging to us £150 (this has only just happened on 18/09/2023 due to alot of medical appointments coming up for a child) public transport £107.60 I will upload documents on my break.
  13. Vauxhall was our independent one for us as Billing had asked us to get evidence that the repairs needed doing. We had RAC booked after you guys had suggested (due to funds it was a week later and Billing were aware of this) but we then got an email of Billing and they said they would repair it. We have tried to contact the dealer to find out were the car is but they just keep saying deal with the finance company and hang up. We stopped using the car on July25th after vauxhall had looked at it. We have had it since April, so 5 months now. reports.pdf
  14. Sorry was on phone doing the messages. Billing asked us not not to contact them as they have nothing to do with the car anymore, they asked we just contact them and Zuto. We did the inspection with an Vauxhall dealership, we were going to do RAC but Billing contacted us and said the garage would repair the car so we was unable to do the RAC as planned.
  15. Sorry garage was uk.motor group, mot date is 13/04/2023 the motor group sent car to for mot was GOLBORNE MOT LTD Mileage was 44,360 when purchased it's now 47091, Garage don't respond to us anyhow they just said on phone when taking cat oh it's how you drive it. We had vauxhall do inspection we went to get RAC but they sent email to say dealer has agreed to repair it.
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