Collections staff suffer abuse - 11/02/2009

[ScarletPimpernel]

on a side note......isn't it now time for the likes of these forums to be viewable by members only,and not guests?

 

Then,according to the conditions of the site,the DCA's couldn't sign up without stating who they were,and then go on to use info gleaned here about specific cases?

 

it's worth serious consideration IMHO

 

I don't agree, for these reasons:

 

- The open accessibility of CAG is one of its great strengths, in my view.

- Making access members only would be difficult to enforce.

- Site admin are aware of, and monitor, visits by DCA/bank staff.

- A closed site would make accusations of advising debt evasion easier to make.

- The occasional foolish DCA letter telling people not to rely on website advice are all the funnier when everyone can see them here.

- Most DCAs operate on a sausage-machine basis, and couldn't possibly keep up with all the cases.

 

There might be a case for having an occasional private forum in particularly sensitive cases.

 

The glorious Cretin Today forum is a notable example of why trying to restrict access is a bad idea.

[sosumi]

Call me a cynic, but I suspect that this story has as much to do with the CSA spinning a tale to try and counter the bad press the debt industry is currently enjoying as it does with genuine harassment of DCA staff.

I agree completely SP.

The DCAs are getting desperate for 'good press'. What better way to elicit sympathy than to infer it's the poor downtrodden call centre operators suffering the most.

Has anyone here ever met a poor downtrodden debt collector on the phone???

[lickthewallfatboy]

 

There might be a case for having an occasional private forum in particularly sensitive cases.

 

 

or a return to that option,in point of fact

 

[Fred Bassett]

Here's a link to the training course: http://www.csa-uk.com/UserFiles/File/Full%20Public%20Course%20List%2009.pdf

[Rhia]

I'm even more cynical and would state that it is a money spinning idea by the CSA to fill its coffers:grin:

 

YUP!

[ODC]

Maybe if the DCAs moved their offices to Helmand Province or downtown Baghdad then they would appreciate what a threat is REALLY like. Instead we have decent young men and women risking their lives daily under the threat of something real happening and all we hear about from the DCAs is a lot of Whinging from pre pubescent threat monkeys who are now worried that peole are arguing with them and they are not earning their monthly blood money.

[F_DCAs]

Hmm. A training course on How To Become a belligerent, argumentative one-track-minded simpleton?

 

No, thank you.

[AA99]

Have you seen what the courses cost:eek: £250 for members and £300 for non-members plus VAT:eek:

 

I hope nobody turns up

[summerbreeze]

I went into town today and looked in some employment agencies.

 

I would say almost 50% of office type jobs were for

 

' persons with good telephone manner to contact customers about accounts in arrears ' !!!

 

Must be a booming industry

[sosumi]

The DCAs are very worried about the Consumer Credit Act 2006.

[Fuzzgin]

*hands CSA a dictionary and suggests they look up the word "karma"*

 

I'm not a religious person but you treat people like that, how do you expect them to respond?

[PGH7447]

wow 5 guests hi there;)

[rameses_qc]

I have no sympathy whatever for these 'people'. They don't have to be aggressive or rude. They don't have to lie through their teeth. They don't have to bully. They get everything they deserve. I will continue to treat them like dung whenever I deal with them.

[Fred Bassett]

I was thinking of an agenda that might yield results for them, but it would be useless as we NEVER TALK TO THEM!

 

As an alternative, here's a thread I started a while back. I think this would be perfect for the 18-year old, acne-ridden, socially-inept, cherry-intact numpties that mostly seem to make up UK DCA call centre staff nowadays: http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/131517-levels-dca-employees.html

 

Regards to all.

 

Fred

[Fred Bassett]

I have no sympathy whatever for these 'people'. They don't have to be aggressive or rude. They don't have to lie through their teeth. They don't have to bully. They get everything they deserve. I will continue to treat them like dung whenever I deal with them.

 

Quite right Rameses, nicely put.

 

Fred

[fuzzybobble]

£250 for a course on how to deal with CAG members. I really do hope loads of them attend, all paid for by the DCA's.

 

There's no training course in the world where the end result is obtaining a payment for an unenforceable debt. They should offer a discount for Moorcroft employees, as they have tried and failed 7 times with me now, and I've probably cost them hundreds in wasted time, calls, and letters.

[UnmoderatetheNet]

I wouldn't worry too much about the poor old DCA because the more CAG grows, the more people spread the word, the more sites like CAG that pop up, nobody is going to call a DCA or answer the phone to them. Nobody will have any reason to abuse them becuase they will be too busy sending credit applications minus prescribed t&c's and writing to courts to ask that fees not be charged.

 

The DCA is entering a new chapter in the way it does buisness and if I ran a DCA company I would seriously think about opening a Pizza takeaway instead, because profits will be so low I wouldn't be able to pay staff to be abused.

 

I mean lets face it what is a typical scenario, DCA bullies debtor, debtor goes to google, debtor finds CAG, debtor gets help, debtor writes to DCA, DCA see sweet FA in return. Where is the business in that? If your business is collecting money and nobody is paying you.

 

Well you don't have a business

[sosumi]

I mean lets face it what is a typical scenario, DCA bullies debtor, debtor goes to google, debtor finds CAG, debtor gets help, debtor writes to DCA, DCA see sweet FA in return. Where is the business in that? If your business is collecting money and nobody is paying you.

 

Well you don't have a business

Well said!! :D

[westendwendy]

If your business is collecting money and nobody is paying you.

 

Well you don't have a business

 

Thanks to CAG:D

 

The way things are going they must feel a bit like Canute at the moment - DCAs with wet feet, no wonder they quack a lot.

[Having_A_Knightmare]

I am sick of hearing about the CSA.

 

They have no power and worthless

 

In fact theyare more useless them the DC....Well a little bit

[itsamomentintime]

all hail CAG

 

its true purpose is coming to fruition - consumers are truly empowered; the debt collection industry is starting to crumble.

 

the worm, she has turned!!

[sosumi]

A lot of the news stories produced by the 'DCA media' = misinformation. When you turn them upside-down, you start to see the real story.

[cadencealex]

Am I missing something? Debt Collection Staff are the rudest, most vile creatures I have ever spoken to!!

[Fred Bassett]

Am I missing something? Debt Collection Staff are the rudest, most vile creatures I have ever spoken to!!

 

The irony, just the irony.

[ODC]

Hmm. A training course on How To Become a belligerent, argumentative one-track-minded simpleton?

 

No, thank you.

 

Followed by lesson in how to change the names on your birth certificate to convince prospective employers your parents werent married before you were born:lol: