In February and March last year, due to a problem with my daughter's phone, a massive amount of data was sent from it, over the course of a few days, resulting in a large bill. Because I did not feel it was fair that I was liable for this, for various reasons, I complained through vodafone's internal complaints procedure, and then took the case to the Ombudsman. The Ombudsman made a decision in vodafone's favour, and therefore vodafone sent me a letter on the 31/1/14, which I received on the 6/2/14, giving me the amount outstanding and the details of how to pay, and requesting payment within 14 days. On that same day, I had requested a copy of my credit file from Equifax, and I noted that, whilst I had been going through the complaints procedure, vodafone had updated my status in May, June and July 2013 as that my payments were in arrears (rather than there was a query on my account). I therefore wrote a letter back to vodafone stating that I was quite happy to pay the amount, now that the Ombudsman had decided that I am liable, but that I would like the Credit Reference Agency records to be updated to show that, as at May June and July last year, my account was under query, and my payments were not merely late. As I had not received any response, I telephoned Vodafone on the 14th to speak to someone about this, and was told by the lady I spoke to that they would change the status with the CRAs, as soon as my account was cleared. I asked to make that payment, of £1200. However, she advised that the account had been passed to DRS, a debt collection agency, and so I would be unable to pay. She gave me the tel no. for DRS. I telephoned the collection agency, DRS, and they told me that they had not yet received notice of the account, and to call back the next day. I called again the next day and they still had no record. I therefore rang Vodafone again, and they advised that it was not passed to DRS, it had been passed to a different agency (Fredricksons). When I asked when, she said it was before the 13 Feb, i.e. prior to the 14 days being up. I contacted Fredricksons that day and they told me that they had not received my details yet and to wait for a letter. I received the letter today, contacted them, paid the £1200 - they have added another £100 admin costs but I feel it is very unfair I should pay this - and they have confirmed that a default will have been placed on my file. They were actually very helpful. I submitted a complaints form via the vodafone website on Tuesday, and received an email back assuring me I would be contacted within 48 hours. Nothing since. I emailed back yesterday to chase this up. Nothing. I phoned vodafone again this morning, and the lady I spoke to again confirmed that I will automatically have had a default placed on my credit file when it got passed to Fredricksons. She said I can have this removed once Fredericksons confirm I have paid, however I am not sure she even had the authority to make that decision, as she was just the first contact in the call centre. The only reason I did not pay last year was because I was pursuing my complaint through the internal complaints procedure, and then pursuing a case through the Ombudsman. Once the OSC had made a decision in vodafone's favour, and I had received the up to date bill, I was happy to pay. I am absolutely devastated. Myself and my husband have just saved enough to buy a house - now I am unlikely to be able to get a mortgage, because of something I was quite happy to pay, but was not given the opportunity to? What can I do? Vodafone won't even respond to my complaint, and I am not convinced of what the lady in the call centre told me. This will have a massive impact on the next few years of my life, so I am prepared to take this as far as I can, just not sure where to start? Any advice appreciated.

Hi,I have ported my two numbers from Vodafone Business to Giffgafff. Everytihing works OK except that I cannot receive any calls from Vodafone numbers. I have seen a lot of information on this and apparently, the problem is with Vodafone. Giffgaff says that I should wait but I have read everywhere in the internet, as this is a common problem, and it will not go away by itself, someone has to do something about it.I have contacted Vodafone through the web form (as stated in the instructions on this forum) but did not receive any confirmation number by email.This is a bit urgent as I am starting to miss some calls.Thanks,

Howdi Folks Its no secret that I like to have a moan, but when things do truly go wrong, it helps to emphasise my point. More in not with Vodafone. I pay a lot to Vodafone for a few lines split between myself etc and my family. One of them in Particular has been a concern since I ported the number over from Orange back Last November. Service was fine until the Storms hit recently (Think it may go back as far as December last year) My brother complained of poor Internet connectivity and eventually it go to the point where there was very ability to make calls and texts around the Portsmouth area, more specifically on the masts in the PO2 & PO3 Postcode. I've spoken to the tech team who inform me that its still ongoing, but my brother is getting more frustrated with the service as time goes on even though there has been work done to the mast. So onto you Lee... Ive asked your staff members to keep me informed via SMS on the status and they refused. The only info i am getting is from your Vodafone Forum. The Helpdesk Tech Reference is; INC1023223 I have personally been down to Portsmouth myself and seen the issues first hand in the last 2 weekends. (On my own phone inclusive so ive ruled out the handset) The data has been sporadic and the Calls and texts have failed about 25% of the time. I had to tell the tech guy i wasnt prepared to do any troubleshooting because i had already done what he would have asked, + more. Lee, I understand that these things can happen and this is yet again another reason as I mentioned to you thee other night as to why Im close to leaving. Ill be honest here, Im going to start looking at disputing the terms of this particular line if it isnt resolved shortly.

Hi, I was wondering if anybody can give me some help or advice as to where to turn next regarding an outstanding debt with Vodafone. The background to my story is as follows... In early 2011 I ran into financial difficulties due to seperation with my partner, me being left with the mortgage, bills etc to pay with one salary where once there were two.I had a mobile phone contract with Vodafone for a dongle and an iPhone which was costing me around £80 per month which I could not sustain. I contacted Vodafone at the time when I ran into difficulties and explained my monthly income and outgoings and offered them payment of what I could afford at the time without running into further difficulties. The adviser that I spoke to said that after a while of not making full payments the contract would cancel down automatically and the account would then be passed to a debt collection agency. After approximately 3 motnhs this happened and I was contacted by the DCA (Fredrickson's) to arrange payment of the debt. I contacted them as soon as I received the first letter and again explained what I had already done to Vodafone and the DCA accepted the agreement which I had in place of £10 per month until my circumstances changed. My complaint arises after contacting the DCA in August last year in the hope of arranging a full and final settlement in the hope that the default that Vodafone had registered on my credit reference file would be removed. After contacting the DCA offering 50% of the amount showing as outstanding to Vodafone on my credit file, the DCA contacted me to refuse my offer and also said that the amount owing was more. In addition to this, the payments showing as being made on my credit file, were less than what I was actually paying to the DCA. I contacted the DCA and asked them to explain the discrepancies between the two amounts and why the full amount of payments had not been passed on to Vodafone and they replied with a statement of account. The statement showed that they had added a £100 'referral fee' onto the original debt from Vodafone. I don't think I am unjustified in saying this, but to ask someone who is already in financial difficulties and paying £700 in early termination fees, for the DCA to add a further £100 for this I think is scandalous. After finding this out I did a bit of research on here and various other sites and have contacted Trading Standards who referred me to Consumer Avice Direct who then passed me on to National Debtline. When I received a response from National Debtline they advised me to contact the Financial Ombudsman regarding the charges and also mentioned that I should report the company to the OFT. Both of these I have now done, but as yet I am yet to hear anything back. Meanwhile, after my final letter to the DCA before referring my complaint to the Ombudsman the DCA have contacted me again confirming their stance... The £100 stays... And advising me to contact Vodafone directly. The main concern for me was to try and come to an agreement with the DCA or Vodafone to have the default removed from my file, as apart from this I have otherwise got a good history, mortgage and essential outgoings kept up to date etc etc. However, the DCA are not budging on this £100 which, I understand from OFT guidelines that I am not liable to pay and are refusing to remove the defaut. I still want to arrange to clear the debt, but now feel as though I have been ripped off as the full amount of my payments have not been being passed on to Vodafone and now my balance outstanding is therefore a lot higher. As it stands, with all of the payments that I have made the balance should now stand at £461.24, Vodafone show the amount outstanding on my credit file as £511.94 and have confirmed this in a web chat with them and yet the DCA are chasing me for £561.24. After being passed from pillar to post for the past 5 months I really hope someone from CAG can help!

Hi guys, I joined Vodafone Friday last week and I have started to experience signal issues. This varies from receiving 'No Service' to trying to use the 3G service which is excruciatingly slow and then stops working altogether after a few minutes of use. Another phone I have which is on the 3 network works fine. I was wondering if it would be possible to have my contract cancelled as I am still in the cooling off period? Hopefully I can grab the attention of the VF forum team. Thanks in advance, Tom

Hi Lee Need your help... Your staff members are being incredibly unhelpful and i cant get an answer. The £3.50 charge for non-DD i believe is unfair and the OFT set it out that the charge can only be upto the ACTUAL cost. I have quoted this to your staff since the inception of it this year. Its started to be invoiced to my number ending 154 and i dont think its fair... Especially how much i pay. So Lee... Why are your staff being unhelpful? I want something put in place to PREVENT the charge being applied as its unjustified. Your staff seem to think that im willing to set up a DD for such a large amount of money. Ive tried to find the link to email you, but i cant see it as the contact us section has changed from when it was around.

Hi, I need some advice as Vodafone are being extremely unhelpful in a case with me. I lost my iPhone on Friday 31st Jan in the evening, due to various reasons I was unable to report it lost that night but did so the next afternoon in a Vodafone store where I was given a replacement sim card and told my old sim was now blocked. Between 5pm that day and 10pm that night a number of calls were made to Belgium costing nearly £100. Two of those were made before it was reported lost and the rest in a few hour window afterwards. At this point I didn't have use of my mobile as the new sim was still awaiting activation, this didn't happen until the following morning where I was able to make calls again. I spoke to Dave in billing who said that since the calls occurred after my number was suspended and then reactivated at 5pm (on a new sim apparently) they are unable to refund them. However, I did not make them and have never called a Belgian number in the several years I've been with Vodafone or the time since. It also took nearly a day to process the sim swap so there is a possibility the old one could've been in use until then? I'm extremely unhappy with the service provided and have been told that there is no chance of getting the decision overturned. How can I go about challenging this? Surely they must keep a log of the IMEI/SIM number calls are made from? Thanks, Sasha

Vodafone/communication???? Not in the same sentence!! They appear to be ignoring me regarding a complaint I have with them over faulty HTC Desire C purchased from them. Long story - short! - Phone been in for repair 3 times each time coming straight back with a different fault, although was told after 1st repair I had been issued a "Brand new" handset. - As all repairs unsuccessful and heading for a 4th requested replacement or refund, but as phone now over 1yr basically told to get stuffed. Pity they seem to have forgotten they issued me a "New" one…………..but hey ho still get stuffed! - No-one in 2 stores I visited could give me Complaints address and referred me to website. - So referred myself to website and wrote to store and Customer services and again hey ho I have been ignored. - What silly billies, I did include the Ombudsman in my complaint and I know the sales of goods act and all that is on my side and if my next stop is the small claims court so be it! I started with Vodafone 20yrs ago with a Sony mars bar?? and have always gloated how good the network is especially when friends have been climbing mountains and hanging from trees, looks like I shall now be joining them!!

Approx 2 weeks ago I took out a 24 month contract with Vodafone via The Carphone Warehouse, along with a LG G2 handset, having previously had a Virgin Media 24 month contract. Since starting the contract (incidentally, my partner also took an identical contract and phone, with Vodafone and has the same issues as myself), the signal has dropped off, to the point that it is impossible to make calls using the 3g service, and Vodafone can only suggest we stick to using a 2g service. Having spoken to CPW, who were unwilling to help and pointed us to Vodafone, we have been, for the past 3 days, fobbed off with various excuses by Vodafone customer services, each time assuring us of resolution of the issue the next day etc. It is not only calls that were are unable to make and receive, we are unable to use any data services at home, and extremely patchy coverage when out and about. Having checked the coverage map, it shows our postcode as having good 3g signal, both indoors and out, and customer services initially deny any issues, although when pushed they always come back with "an issue has been identified in our area and the engineers are resolving it in the next few hours", this has become their daily excuse, but it is never resolved, and, having checked various forums, it seems it is an ongoing problem in various parts of Ipswich, since before Christmas 2013. What can we do? we don't want to be tied into a 2yr contract if we are unable to receive the service we are paying for, but Vodafone are adamant we are unable to terminate the contract, and that the 1st 7 days of the contract was our cooling off period, and that by continuing to use the service we have accepted the service and are now stuck. Just out of interest, our Virgin Media contracts, we always had a 3g signal, and never had any issues like this. I personally took out the contract as I have just started my own business, and I am losing work because of these issues. So, what can be done? Our treatment as new customers has been disgusting, this isn't the service we are paying for. Can anyone help?

I have contacted Lee, the Vodafone Web Rep about a default of 68 GBP registered against me in April 2013, 2 months after I paid my bills in full. I called Vodafone in July 2012 to cancel my account while in Switzerland (after moving). Months later Vodafone called my parents and I found out the account was not closed. In the meanwhile, I have not used the phone. After some confusion about why I owe money, I just gave Vodafone the money they wanted (68 GBP). I did not want my credit score screwed up by this. 2 months after paying them what they wanted, Vodafone registered a default against me! Thinking my credit rating was fine, I made an offer on a house, which was accepted. Because of the Vodafone default, I have trouble getting a mortgage. If the offer falls through, I will have lost a great deal of money on legal fees and structural reports. House prices are going up, so I shall lose money there too. Lee has kindly contacted me and I now have high hopes the default issue will be resolved swiftly. I have also contacted my MP and will ask her to write a letter to Vodafone's CEO. I shall also be writing a letter to him.

I rather foolishly swapped from O2 (who I have never had an issue with) to Vodaphone simply because I wanted to use there "sure signal" product, my existing number was ported over on the 21st of January and since then I have had no voice mail and since Saturday when a technical chap assured me had fixed i,t no incoming calls, well actually it rings once and cuts off. The time I've spent on the phone to Vodaphone can now be counted in hours. It's my work phone and I have my own business so you can imagine how frustrating this is, i've spent approx an hour again this morning only only to be told I will just need to be patient. Can it really be acceptable that 8 days after it should have been working it still isn't, I'm hoping that by sharing the awful customer service I've received with as many people as possible it may deter others from going with Vodaphone. this is my first post, I'm going to spend the rest of the morning posting the smae on as many sites as possible!

Hi Guys I also hope that Lee is looking as he can be happy that for once they have done something good. This evening i received a Text from a friend who works for Vodafone telling me that the Sony Tab Z LTE was coming to EOL with Vodafone this coming week. Ive patiently passed my time with Vodafone and decided to pull the trigger this evening after being told a few days ago that one more payment and i could have a new connection which i was fine with till i found this out this evening concerning the Xperia Tab Z. Your live chat as usual was pretty helpful and put me straight onto a retention adviser who was extremely helpful. He even stayed past closing to help me sort this out. The Credit Control team were quick and effective with him and made an extreme exception for me considering the news. Will now get my Tab with 10Gb of 4G data on Wednesday and im ever so grateful that your team made such a decisive action. I Really do think Vodafone are one of the best even though ive had a run in with you about insurance etc before. Please pass on my appreciation to your staff who did their bit this evening.

Hi, First time poster, but have been searching for somewhere to report the service I've received from Vodafone. The problem seems to lay in that no body wants to take accountability for what's happened. I have never needed to use the expression 'moved from pillar to post' more. I've being paying for insurance on mobile phones for while a now but never had to use it till recently. I foolishly dropped into a puddle on a rainy day. I thought I would take advantage of the service I'd being for for about 4 years and see if I could get it fixed when it wasn't turning on and drying it out near a radiator didn't help either. I submitted the phone on 21st Dec 2013, the store assistant was clearly annoyed that I'd caught his eye in the first place, which resulted in him having to help with an after service issue as opposed to acquiring commission for a new contract someone would take out. In fairness I can see where he's coming from, but perhaps the fault lays with the business and their set up. I've since been using an old, half broken HTC Desire, which I still had from a previous contract. I was then contacted on the 24th Dec by the repair centre who left a message advising me that they had no more Samsung S2's in stock so would I like an S3 instead? I rang 191 (Customer service) and explained that I'd missed a call about this but I would be more than happy with getting an S3. The chap I spoke to said he would call the repair centre and find out what was happening. 5 minutes later he reappeared on the phone and explained that it had all been confirmed and that it was on it's way but because it was xmas it would take a bit longer that the normal 3-5 working days. I patiently waited till the 6th January until I phoned. I was on hold for about 20 minutes before I got through. They told me they would put me through to the insurance company (who by the way aren't open at the weekends, which of course is really practical), that took another 20 minutes because they were very busy and then I had to be put through to the repair centre, which took a further 10 Minutes. I spoke to someone called Crystal who advised me that they were still waiting to find out if I was ok with being sent a S3!! I asked if I could just pick up one from the store and they swap it so I could have a proper working phone again. She told me that this wasn't allowed as I would have to have a reconditioned S3 as noted in my terms and conditions. I asked her if anywhere in the terms and conditions it was stated that it was acceptable to make this kind of mistake which resulted in me not having a working phone? She naturally had no answer other than she would get the phone sent off that day. I was unable to restrain my frustration and asked to speak with a supervisor who I was promised would call me back that day. The next day I got a phone call from a supervisor who left a message on my phone as I was at work. I called back and was told that the phone would definitely be with me in 3-5 working days so Friday or the following Monday. I asked to make an official complaint which he said he would escalate. I've had to call again as it's still not turned up. I'm coming up to nearly 1 month without my phone and I'm strongly questioning why I pay £8 a month plus £25 excess to receive shocking service like this. Has anyone else had an issue like this?

Hi All, I need some help with the above query............. I received a letter a few days ago from Debt & Revenue Services informing me of an impending doorstep visit (between December 30th 2013 and January 30th 2014) regarding a debt that is owed to Vodafone. Now while I accept that the debt is mine after reading different posts on here about DRS I am unsure whether to ring them or not for one reason or another mainly because I have read threads on here that have said NEVER to contact a DCA over the telephone or whether I let a Debt Collector come to the door and try an sought it out but then again I really don't want that to happen either.................HOWEVER I also don't know if to contact Vodafone first because like I say although I accept the debt is mine I have had NO correspondence from Vodafone at all about the debt and the first I have had since the account was opened with them is this card/letter from DRS and I don't know if Vodafone will be able to do anything about it. Also if a doorstep Debt Collector DOES happen to call at my house then what powers does he/she have...........Do I have to let them in or do they have the powers to enter a property in anyway and I know this may sound daft but do they have the powers to remove any goods to settle a debt ( like a Bailiff). Any help or advice on what to do next would be really appreciated. Many Thanks

hi, we reported that our vodafones had stopped working a month ago, no updates from them since and the best advice offered at the time was "do you have any other mobiles? yes, well use that" and after a 90 minute call today that i have had to pay for i still have no idea whats going on. can i use a break in service to cancel my contract? we have 5 numbers with vodafone and all are affected.... ...funniest thing was the guy from voda, when i phoned to tell about lack of any service asked why i didnt call them from my voda handset as it would have been free.. ..can you beleive it!!

Having opted in for vodafone euro traveller as I travel to europe often during the month, it appears it has not been added to my account and therefore resulted in numerous data charges whilst abroad. I have texts from vodafone informing me that I have euro traveller! Customer services, although polite, could not help me and told me to go into the store. This is inconvenient as I am travelling again for at least a week. Customer services should be able to deal with these issues, hence the title customer services. I was repeatedly told that the euro traveller would now be added and a gesture of £5 would be added to my account. Not good enough, I want the charges refunded! When asked if I could raise a complaint, the advisor told me she would raise one for me but said she could not send me a copy of the complaint as it would be dealt with internally. As a complaining customer, I should be able to see the complaint that is being raised! Hence my post on here!

Hi , need some help as getting letters from Lowell regarding a so called outstanding debt of £723.02 from vodaphone. As far as I was aware I had ended my account in the correct manor by notifying by letter of termination. This account was over 3 years ago and I've just started to receive letters now. any help ? I have seen that a Lee on here is supposed to help . I have tried contacting vp direct but spent over 40 mins on some internet chat thing to someone who finally said sorry cant do anything contact Lowell . thanks simon

I unfortunately moved to Vodaphone from O2 so that I could run my business from my mobile by having a landline number added to my mobile. What a mistake. I deeply regret moving over because of the lack of signal and constant signal dropouts when on the phone to clients. How on earth can you run a business, with what was the main business supplier, on a network that is truly not fit for purpose. I have contact Vodaphone on several occasions, spending an hour on the phone this weekend to them alone, to complain and now have no choice but to try and cancel the contract. I have a business contract with them and would like to know is it possible to cancel the contract without paying for a line rental for the duration. I pay nearly £50 a month for a contract that is not worth £5 a month. Any help would be greatly appreciated.

I have a vodaphone contract and I'm finding that its not fit for purpose. The signal is know to be bad in my area, plus its very bad in many other areas I travel to. I cannot trust that this phone will work. I've had many calls with vodaphone to establish if its a setting or the sim card etc, none of these solution have worked. At what point (if any) can a contract be considered null and void due to network problems? Thanks

I recently changed my business contract from 02 to Vodafone and I regret doing so. 1. Vodafone helped themselves to £198.88 via direct debit without any explanation as to why so I rang them up to ask why. To my astonishment Vodafone did not know what the £198.88 was for so I asked my bank to reclaim the £198.88. 2. .On 4th July 2013 I returned a handset to Vodafone under their 7 day returns policy. The handset was ordered online and I paid £199.00 up front viia debit card and Vodafone received the handset on 5th July 2013. As to-date I am still waiting for Vodafone to refund my debit card. 3. I have received my August bill and it's over £400 which is ridiculous as it should be no more than £130 for the 4 handsets. After looking at my August bill Vodafone are charging me for 6 handsets, when i only have 4 . On the bill there is also an equipment charge of £179.00 for a handset which I returned in June and have actually got a credit not for. I telephone Vodafone to try and sort it and was told "we haven't seen an account in such a mess and we need to send your account for re-calculation. Vodafone rang last Sunday to inform me that the re-calculation was still in process and that they would call me back on Tuesday 6th August (Still Waiting for the Phone-call) )

I keep getting missed calls from a Vodafone number, initially when it rang, if I called it back, it went through to answer phone. But now it just says it is an incorrect number. Is their a directory for numbers, or am I going to be coming up with a brick wall with this one? Thanks in advance

Hi Hoping for a solution to a problem I have which is similar to a few other posts I see on this board. In April 2012 I contacted Vodafone with regard to porting my then current Vodafone number to a new Vodafone SIM I had purchased. I then wanted the old account closing. After being passed around several times I was put through to someone who said they could do what I requested and carried out what was required. Afterwards I continued to use my Vodafone account without issue. 15 months later I purchased a new mobile with a different supplier and closed my Vodafone account and requested a statement which was never forthcoming. I deleted the Direct Debit related to this account and thought that it was finished with. Unfortunately a month or so later I received a statement from Vodafone saying my account was now in the red. On checking my bank account I realised that the second Vodafone account hadn't been closed and I had been paying for it for the last 15 months. I now check my Direct Debits more carefully. I have now been contacted by a DCA (FPC) to obtain even more money from me. What would be the best procedure to get this alleged debt removed and also to retrieve my overpayment of £250. Can I obtain records from Vodafone relating to my original cancellation call? Any help gratefully received. alfiecat

Hi, Did try to private message but unable to, so starting new thread as Vodafone and forums are unhelpful...should have stuck with Orange! My new Lumia 925 never recorded sound on movies. Did not realise till last month when decided to share and playback so upset missed out on some good videos...anyway due to less than 6 months called Vodafone and arranged a repair. week 1: Original 925 sent off, checked repair status which said fixed with software update and was being sent back. week 2: original phone received, tried to record...no audio so not fixed, back again. week 3: replacement sent out as could not be fixed. The replacement was in bad condition, the sim holder looked damaged and the back was not on properly and could be pulled back. As much as I was disappointed to hear all replacements are refurbished and new ones are not given, told to send back. now I thought I had rights, original phone clearly had a fault from day one and when I picked it up from Vodafone store. Been told can replace with new during first two weeks but never noticed. So as much as I wanted a new and working phone, which as far as I consider to be part of the £34 I pay each month,was supplied with a previously used phone with a fault...otherwise why would it be refurbished? So week 4, just received another replacement and again poor condition. So already 4 weeks without using a phone and looking to progress to small claims as seems only way I can get a decent working phone plus some money back whilst not being able to use it due to Vodafone and their repair team. So small claims, should I use main Vodafone details or the store I picked it up from? Oh, and the original phone was a web order, picked up from Norwich store as was going shopping as daughters birthday. Repairs are posted in as I live an hour from local store and not possible. Kind regards, Ben

Hi, I hope someone can help me with this nightmare I am having with Vodafone. I was looking at moving to a new service provider and requested my PAC code, however as I was away on holiday and busy at home, I didn't get around to using it, so as it was nearing the end of it's period, I called Vodafone to find out if it could be extended or if I needed a new code? I stupidly was convinced to stay with them and they would reduce my charges, I was told everything would just continue as normal on my account . A few days later,I lost service and called to find out what was wrong? I was told to switch off my phone for 5 to 10 minutes then everything would be okay, however this was not the case, so I called back and was told the same thing from the Cairo call centre who were really rude when I asked to speak to a supervisor and was told "it's all fixed " there is no need to speak to one. When I persisted I was told I would be called back in 24 to 48 hours. I called again the next morning and was passed from pillar to post before being told that I had ported my number across to O2. I told Them that this was not the case and that I had never used the PAC code and had never contacted any other service providers. I. Eventually spoke with a supervisor called Lynn at Glasgow who told me that I must have used the PAC code. By. This stage I could have banged my head against a brick wall!!!!! Lynn told me she was raising a fraud investigation and to call O2. Why should I have to call? I. Have done nothing wrong!! I did call O2 whom I had been with before I moved to Vodafone and they were very helpful. They told me that my number was still a Vodafone number and had not been ported across????? I have had to fight to get a temporary number from Vodafone and have never been called back by anyone, although I keep being told that they will get back to me. I. Have had my number for 10 years and want it back!!!!! I am now out of the country again and have had to contact family and friends to give them this temporary number. I informed Lynn the supervisor that I wanted it noted that I wanted my 7 days cooling off period extended until this is resolved, because if I leave now I will have no chance of getting my number back. I am appalled and disgusted by the level of service at Vodafone and my next step is the ombudsman. Someone please please help!!!!!!!!!!!!

When I first purchased a phone with Vodafone I honestly couldn't have been happier however about three months ago my partner was driving me home when all of a sudden at the end of my street I lost signal. Ignoring this and figuring this would get be temporary I got home and this continued for a further three hours. This was the point at which I rang technical support who got me to do the usual taking out my battery changing my network to no avail he then checked and told me there was a planned outage and that it would in fact be okay tomorrow. This is where it starts to get sticky because you see I'm engaged have trouble getting about without support and I collapse and stop breathing my phone has in fact saved my life because I've been able to get medical and family support straight away because I carry my phone everywhere so 24 hours without it is dangerous. 24 hours came and went and it still didn't work eventually I got a semblance of service but it cut out in the middle of calls frequently and a lot of the time it took several attempts before a call would connect this in my case could harm my life I need to be able to contact help. Further to this calls often go straight to voicemail because there is no service. This has continued for three months with me ringing the call centre a lot. Yesterday I rang spoke to one lady and went through the whole rigmarole of taking out my battery and changing my provider none of this worked so she transferred me to the rudest man in the world who argued with me to the point where I began to cry. I then lost signal...again! I rang back still extremely upset and asked to speak to a manager who was so nice and accepted that this was in fact unacceptable and he gave me the option of cancelling my contract free of charge because of the appalling service and stated that my phone would be collected within 2 days and that I could then get my puk number. Today I wanted to check the details further and was told this wouldn't be happening no such thing had been said and that I have 2g so everything's fine. I explained repeatedly that I have no service to no avail. I want to leave I've had enough and feel I've been treated appallingly but need to know what my rights are regarding this can anyone help my health is bad enough but today I collapsed 7 times due to the stress I can't take anymore.