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  1. I am a small independent skincare maker. I purchased the service of MyHermes to collect and deliver 4 parcels of wholesale skincare goods to a stockist, and 3 were lost. * 2 parcels had their last scan at the Hermes depot Jun 1st '18, and haven't been seen since. * 1 parcel made it to the destination OK. * 1 parcel was said to have been delivered but was never received, and at some point I was told the delivery scan happened on the other side of town to where the parcel was supposed to go. MyHermes say they've conducted multiple sweeps of the warehouse and can't fin
  2. I am taking a builder to the small claims court who breached an agreement arranged by Trustatrader who were useless. I did the application on line and there was only a small section that allowed me to briefly describe my claim. He has been served and I have received a Notice of issue so he has until 27th March to reply. I have seen there is a N1 claim form that seems to have more space to state the claim and you can send extra pages if necessary, this seems to be a postal application. My question is what happens now? He is claiming he is now out of work because he has been removed
  3. I am based in Scotland. I broke my Samsung Tablet in a fall and arranged online with an English company - Fone Angels - for its repair. I paid them £200 by PayPal and sent them the item. I was informed the repair would take 7-14 days. This was in December. It's now March 13th. Their customer serve phone line take you through to a recorded message and does not itself record incoming calls. When I try to email them, I receive vague and non-specific information about my item. I wish to raise an action in the small claims court for the return of the item and the funds I have sent them.
  4. We are british, living in France, being diddled by a uk car hire company (trustpilot rating 0.5/5!) for a rental when we were in UK. Using a UK credit card. We are using resolver.co.uk (which is good) as are the company. But it keeps going on, they keep charging semi-random amounts on the card which we have to get frozen and so on. It really has been a considerable amount of trouble by now. We've got the "bill" down from £1450 to £85, so we are making progress. They are only claiming now for a valet charge which is baloney. Can I use the uk small claims court pro
  5. Hi all, wondering if anyone can help - I originally posted on another forum where I got some advice but not getting any replies to help take this forward. my wife has an old debt to Welcome Finance for a personal loan. She became ill, and disabled, whilst repaying the loan and had to stop working. She agreed a repayment plan initially but then her benefits were frozen for a while and she could no longer pay so welcome passed the debt to Cabot Financial. Cabot haven't even tried to make any contact for about 2 years - then suddenly started court proceedings last mo
  6. Hello all, I have filed a MCOL against my old landlord for four weeks' rent. I was claiming HB, then began full time work, and thus became entitled to a HB run on payment. I have proof from the council that this was paid to the landlord, albeit after I paid my last rent. So, because I was up to date on the rent to the day that I left, and he also received 4 weeks' housing benefit run on, he was effectively paid twice for the same month's rent. This has been going on now for a year. I have sent over a dozen calls/letters/emails and received either no response or 'I'll call you ba
  7. Hi I was wondering is someone might be able to give me some advice about our landlord's failure to provide us with the prescribed information and them seeking to deduct £100 from our deposit which is held with DPS. I will try to keep this brief. My partner and I rented a property from private landlords. We had an assured shorthold tenancy. 3 weeks before the tenancy was due to expire, they gave us notice to leave at the end of the tenancy as they wanted to sell the property. We pointed out they had to give 2 months notice, they didn't provie a full 2 months and didn't give us proper
  8. Hi all! Long time lurker. Quite a complex issue so apologies about the length of this post. Back when my nephew was born my brother and his partner set up two bank accounts - a joint account and a single person account ( my brothers partner) - meant for paying for stuff for my nephew, etc. They were never married. All well and good until they split. My brothers ex partner is now making life difficult for my brother to get access to the second account - there was a not-unconsiderable amount of money in this, including birthday/christmas money from other relatives, et
  9. Hi All I followed an old post on here regarding the above company Mkdp ,who had been chasing an old debt for HSBC. I know the debt is over the 6 year statute time limit and anyway basically ended up with a ccj form from Northampton (CCBC) , which I replied to the acknowledgement of service and following another thread on here (Stokes v Mkdp) asked Mkdp to furnish me with the details of the debt etc, so I could enter a defence of the claim. Mkdp eventually just before the 28 day deadline replied saying they did not have the details at the moment and would need to get them from HSBC
  10. I was taken to small claims court and I lost, the reason that I lost was that the claimant lied in court and the judge completely ignored my evidences and witness statement, also the claimant in question was my former tutor and I got some advice from a solicitor friend and the solicitor says that the judge was bias to the teacher and automatically believe in the words of a retired tutor and ignored the students side of the story, so at the end of the hearing I asked the judge for an appeal. She asked why and I then said that the tutor made false allegation and she did not presen
  11. Hi, I am considering making a small claim against a company in Scotland however I reside in England and am hoping someone can advise me how to proceed. Background. I had a financial agreement with a company who is based in Scotland and as far as I am aware do not have an office in England. When this financial agreement was set up I resided in Scotland however I no longer live there but reside in England and this financial agreement came to an end in 2012 and I was resident in England by that time. For reasons I do not wish to divulge I now wish to take this organisation to the sma
  12. Hi, Did try to private message but unable to, so starting new thread as Vodafone and forums are unhelpful...should have stuck with Orange! My new Lumia 925 never recorded sound on movies. Did not realise till last month when decided to share and playback so upset missed out on some good videos...anyway due to less than 6 months called Vodafone and arranged a repair. week 1: Original 925 sent off, checked repair status which said fixed with software update and was being sent back. week 2: original phone received, tried to record...no audio so not fixed, back again. week 3:
  13. Sorry this is my first post but I guess that is the nature of this site, anyhoo I need some advise regarding the SOGA and small claims after rejecting a vehicle - to cut a long story short... Question 1 - under the small claims court it appears I need to seek the judges permission to present expert evidence? I have spoken to VW Van center in Exeter and due to the nature of the camshaft fault needing some of the engine to be removed to be properly diagnosed this will cost £390 in labour and parts (gaskets need to be replaced when engine is taken apart, hence parts cost).
  14. A deputy district judge has allocated a case FILED by my former accountant for hearing by July 30. I think its time I write and submit a statement of case with documents as evidence. What do you think? Thanks for your quick response
  15. I'm not sure where to post this but this seemed like as good a place as any. Basically I have an issue with a landlord who took over a year to repair a leak which left the flat in a state of damp and lots of mould in particular in bedroom areas for over 6 months. I put this through the local complaints process and they offered me £500 to sign and absolve them of responsibility. I have said no to this and escalated to the ombudsman as I think this is ineffective and doesn't go far enough. Having taken some guidance I have been advised to take them to the small claims court.
  16. Can anyone help..... i have a small claims court date of 26th july 2013 against BPF, I have been through the FOS and they partly upheld my case. it was for a training course through HIT/PROPERTY PROFESSIONALS which went into administration in 2010. I cant afford legal representation and am seriously concerned about my ability to produce a satisfactory bundle. My claim is on the grounds of misrepresentation, section 75, and possibly " non- est factum. Could anyone help as the more i try and produce this bundle the harder it becomes thanks in advance
  17. In order to reject a used car, do I take it back to the dealer, even if we are in dispute about how much he will refund me? I am planning on taking him to court for the full amount I paid, plus compensation for repair costs, as it broke down after one week and was not as described. If I take the car back, do I sign the car over to him while I let the court decide how much he should refund me? If I keep the car until the issue is resolved, do I have to insure it, even if I don't use it? The car tax is due to run out, can I claim back the cost of this, si
  18. I am currently locked in a dispute with a sole trader who has ignored all of my communication to date; sadly, I am bracing myself for having to issue proceedings in the County Court in order to elicit a response. One hopes that alone will be sufficient to open a dialogue and resolve this matter without the need for the court to pass judgement; however, I wish to be prepared for the eventuality that the claim goes to trial. My research has so far taken me through many helpful posts on forums such as this, together with other advice sites and also the Civil Procedure Rules themselves.
  19. Hi, my online shopping went wrong, I paid money but never saw the purchased item. Cutting the story short, I used the Money Claim Online court to recover the money. The seller (a limited company in England) didn't respond to the claim and the court issued a judgement as I requested. The judgement is for 25 pounds. I cannot request a warrant online and send bailiffs as the minimum amount for a warrant is 50 pounds. Is the money unrecoverable if it's below 50? I'm assuming the seller is able but not willing to pay. I don't know where they have a bank account so a third party debt ord
  20. Hello, In Pre-Action Conduct, I am expected to have tried my utmost to settle my dispute out of court, but what constitues an attempt to conduct negotiations? I am at the Formal Complaint stage. The online retailer has admitted fault, concluding they'd incorrectly sold me goods (as pictured & described) for the price-code of other goods. They attempted to send these other incorrect goods. To switch to the goods as-advertised, they demand the £125 price difference, which is in breach of contract and their own Terms & Conditions. I want them to honour our binding contract
  21. Hi folks. This is my first thread so be gentle. I recently won an item on eBay. The item was one of only 1000 released. I won it for approximately the price that it sold for in the shops when it was first released. The problem is that the seller has made baseless accusations against me and refunded my payment and is refusing to conclude the transaction. I do not want to cancel the sale. I want the item that I won. The seller is also the Managing Director of a small company in England. His company sells items related to the one he sold me but he sold me the item through a newer privat
  22. Hi guys, I was hoping for some advice on this. I was contacted by an agency after sending out an email on a website stating that I was looking for a new room. I was taken to view the room in which I said I would need some time to consider my options. The agent suggested that I put down a holding deposit which I have done in the past with other agencies and on these occasions they were refundable. I paid the deposit (in cash) and then was handed a receipt in which it says that the deposit is to cover the admin fees and is non- refundable. In addition, should my references not check o
  23. Full information on how to use the new court service for small money claims can be found here :- http://www.colemans-ctts.co.uk/blog/how-to-issue-a-claim-in-the-new-county-court-money-claims-centre With thanks to Colemans-ctts.
  24. Hello, I'd like to ask few questions. Last year I have found out I had a CCJ which I knew nothing about before,as per paper work I got it in 2009. At that time I didn't even know what a CCJ was but followed up with the court, asked for it to be set aside and asked for rehearing. I went to court today and judge set it aside. Person who took me to court claims I owe him money, I think I don't owe him anything but it might be hard to prove since the whole thing had happened in 2008 and I haven't kept relevant paper work. The judge told us to go through mediator and if that doesn't solve any
  25. Sorry this is long - I've tried to summarise as much as possible but I really need help. I took out a Loan with PPI in 2004. The agreement had separate repayments and interest for each part. The PPI was cancelled in 2004 and refunded. Repayments of just the loan continued. After a lot of correspondence the position in summary is: Barclays have admitted in writing they wrongly closed the account in 2010 and passed it to debt collections demanding the full balance of £10,000 be paid in seven days. This includes £3500 not due to them as below. Barclays admitted in writing to making an err
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