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    • The defendant in this case is Parcel2Go.com Limited The claimant sent a parcel using Parcel2Go Ltd as a broker and Evri as the shipper via the Defendant's service containing which contained two handmade bespoke wedding trays to a customer with  under  tracking number P2Gxxxxxxxx. The parcel was never delivered although the defendant stated that three attempts had been made to deliver the parcel.  The claimants customer waited in for four days to receive the delivery but no delivery was attempted. There was no communication with the claimants customer.  Despite many web chats and emails the parcel was not delivered and on the Parcel2Go website it stated that the customer had refused delivery. This was not true as no delivery had been attempted.  I was The Defendant informed me that the parcel was being returned to me but after waiting three weeks I was informed by the courier that the parcel was lost. I was offered compensation of £20 + shipping fee which I refused and after sending Parcel2Go a Letter of claim this was increased to £75 which I also refused. The Claimant did not purchase the Defendant's insurance policy as requiring people to pay extra for rights already guaranteed under the consumer rights act 2015 is contrary to section 57 and 72 and therefore unenforceable. The Claimant rejected the Defendant's standard compensation offer. It is clear that the defendant is responsible for the loss of the parcel as they did not act with reasonable care and skill when handling the claimants parcel, contrary to section 49 of the Consumer Rights Act 2015.   By failing to ensure the safe delivery of the Claimant's parcel the Defendant breached section 49 of the CRA 2015.   AND THE CLAIMANT CLAIMS £370.00 being the value of the lost goods £xx.xx being the price of shipping and interest pursuant to s69 cca 1984.   See what BF thinks but I think something like this is better. Remember you are suing P2G not evri.
    • I disagree with the charge and also the statements sent. Firstly I have not received any correspondence from DVLA especially a statutory notice dated 2/5/2024 or a notice 16/5/2024 voiding my licence if I had I would have responded within this timeframe. The only letter received was the single justice procedure notice dated the 29.5.2024 this was received on 4.6.2024. I also disagree with the statement that tax was dishonoured through invalid indemnity claim. I disagree that the licence be voided I purchased the vehicle in Jan 2024 from RDA car sales Pontefract with agreement to collect the car on the 28.1.2024. The garage taxed the vehicle on the 25.1.24 for eleven payments on direct debit  using my debit card on my behalf. £62.18 was the initial payment on 8.2.24  and £31 per month thereafter the second payment was 1.3.24.This would run from Jan 24 to Dec 24 and a total of £372.75, therefore the car was clearly taxed before  I took the car away After checking one of my vehicle apps  I could see the vehicle was showing as untaxed it later transpired that DVLA had cancelled my tax , without reason and I did not receive any correspondence from DVLA to state why it was cancelled or when. The original payment of £62.18 had gone through and verified by my bank Lloyds so this payment was not declined. I then set up the direct debit again straight away at my local post office branch on 15.2.2024 the first payment was £31 on 1.3.2024 and subsequent payments up to Feb 2025 with a total of £372.75 which was the same total as the original DD that was set up in Jan, Therefore I claimed the £62.18 back from my bank as an indemnity claim as this payment was from the original cancelled tax from DVLA and had been cancelled . I have checked my bank account at Lloyds and every payment since Jan 24  up to date has been taken with none rejected as follows: 8.2.24 - £62.15 1.3.24 - £31.09 2.4.24 - £31.06 1.5.24 - £31.06 3.6.23-£31.06 I have paper copies of the original DD set up conformation plus a breakdown of payments per month , and a paper copy of the second DD setup with breakdown of payments plus a receipt from the post office.I can also provide bank statements showing each payment to DVLA I also ask that my licence be reinstated due to the above  
    • You know hes had it when they call out those willing to say anything even claiming tories have reduced taxes on live tv AS Salmonella says: The Conservative Party must embrace Nigel Farage to “unite the right”, Suella Braverman has urged, following a disastrous few days for Rishi Sunak. The former home secretary told The Times there was “not much difference” between the new Reform UK leader’s policies and those of the Tories, as senior Conservatives start debating the future of the party. hers.   AND Goves replacement gets caught booking in an airbnb to claim he lives locally .. as of yesterday you can rent it yourself in late July - as he'll either be gone or claiming taxpayer funded expenses for a house Alongside pictures of himself entering a house, Mr McGuinness said Surrey Heath residents “rightly expect their MP to be a part of their community”. - So whens farage getting around to renting (and subletting) a clacton beach hut?   Gove’s replacement caught out on constituency house claim as home found on Airbnb WWW.INDEPENDENT.CO.UK Social media users quickly pointed out house Ed McGuinness had posted photos in was available to rent     As Douglas Ross says he'll stand down in scotland - if he wins a Westminster seat - such devotion.
    • I've completed a draft copy to defend and will post up here for review.  Looking over the dates and payments this all stemmed from DVLA cancelling in Feb , whereby I set up a new DD in Feb hence the overlap, why they cancelled when I paid originally in Jan I have no idea. Anyway now stuck with pending court action and a suspended licence . I am also firing off a letter to DVLa recorded disputing the licence revoke
    • Thank you both for your expert knowledge and understanding. You're fighting the good fight by standing up for people like me and others with limited knowledge of this stuff. I thank you. I know all my DVLA details are good. I recently (last year) renewed my license, and my car's V5 is current with the correct details; the same is valid for my partner. I'll continue to ignore the love letters 😂 and won't let it bother either me or my partner.  I'll revisit this post if/when I get a letter of claim.  F**k ém.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Miserable at work


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Or the age old remedy when a good job goes bad. Start going to interviews!

We could do with some help from you.

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Good old days when a punch in the face would have sorted all of this immediately...

No police, no investigation, no emails, no paperwork, just a good old "get back in your cage" punch.

Sometimes I'm so tempted to do it one more time in modern days just to see if it still works.

Obviously op, don't do it, unless you're as old school as me and can blame your age.

 

Violence doesnt solve anything. It will end up with you in prisons or a hefty fine and criminal record simply because you didnt go through the proper procedure. Please dont give advice like this again.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Good old days when a punch in the face would have sorted all of this immediately...

No police, no investigation, no emails, no paperwork, just a good old "get back in your cage" punch.

Sometimes I'm so tempted to do it one more time in modern days just to see if it still works.

Obviously op, don't do it, unless you're as old school as me and can blame your age.

What days are you talking about? The Wild West? Because a punch in the face would have been considered assault even decades ago.

 

I'd love to have shot a few bosses, or at least to have wrecked their offices and IT systems, but I knew that would be a criminal offence and I could end up with a record if not in prison, so I took them to the Tribunal instead. Got a small settlement in 2004 and a much better one in 2016. It does take time and patience though.

 

I doubt you could use your age as mitigating circumstances when facing criminal charges for assault.

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Mine wasn't advice, just vented frustration at the op situation.

Being a small company with family at the top i doubt anything rather than ET could solve it.

Someone suggested finding another job and this seems the best solution.

Look for another company to work for, give notice and leave them.

They'll miss you more than you'll miss them.

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listen, in all honesty.......this is my 10ps worth and im not keyed up very well..

 

however...noone is above you or below on a human scale..yeah they have a 'position' above you..Noone should be screaming at you.

 

Your first port of call is to start looking for another job role,

if you want to take the company on...it depends what the best outcome is, as in endgame.

 

Now someone did mention a punch in the face..im all on that suggestion, but punch in the face doesnt achieve much. Theres many more ways to sting someone on a personal scale..regardless.. the overview is its just a job.

 

Even if you resolve any issues, there will always be an undercurrent. Start looking and get out.

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Thanks all for your input. I am actively looking for another job and have had two interviews.

 

Just an update:- I sent the following email and I will also type his response. Any thoughts or advice would be appreciated.

 

Director (I won't give his name for obvious reasons)

 

With me being out of the office yesterday and this morning I appreciate that we haven't had the time to discuss what happened in the kitchen in front of xxxxx and within earshot of the whole office on Wednesday morning.

 

I have to say I was shocked and very upset to be spoken to like that by you considering our long standing close working relationship. I have always given my all to the company and to be sworn at and shouted at like that in front of other members of staff was a huge shock.

 

You know that I am a single working mother and to feel that I cannot speak to you frankly or that I cannot approach you is distressing to say the least.

 

Perhaps we can discuss this when you return from holiday?

 

Response:

 

Unfortunately it was an accumulation of the way you have conducted yourself with me and your ongoing negative and oppositional stance to pretty much everything I ask you to do that led me to lose my temper. I am only human and that conversation tipped me over the edge that day.

 

To say that your negativity and general attitude causes me stress would be a huge understatement. It is proving to be a huge strain on me and affecting my day both in and out of the office.

 

I went to great lengths to go out of my way to discuss matters with you on the evening of the xth January 2018 and to let you know exactly how I wanted you to change attitude wise and how I wanted you to revert to your old self. Things seemed to have improved for a few weeks and I had hoped that you had turned a corner. However in the last week or so you seem to have reverted to type and this has been hugely disappointing and stressful.

 

Regardless I am of course happy to discuss this with you face to face when I return.

Edited by honeybee13
Removing colleague name and date
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B**ll*cks

you bring up a load of irrelevant chatter and dont say what you expect to happen and that allows him to turn it around and blame you.

You have done yoyurself no favours. Is this your company grievance procedure when compalining about an assault by another member fo staff, you writea nice email to the person who attacked you?

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No Ericsbrother its isn't. The problem is there is NO GRIEVANCE PROCEDURE. People are required to go through their line manager (I am the line manager) and then if not successful then to the Director (the person who attacked me). I have never come across this in the work place which is why I came here for advice, nice to know that I have done myself no favours.

 

Not quite sure what I should have done ........................

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No Ericsbrother its isn't. The problem is there is NO GRIEVANCE PROCEDURE. People are required to go through their line manager (I am the line manager) and then if not successful then to the Director (the person who attacked me). I have never come across this in the work place which is why I came here for advice, nice to know that I have done myself no favours.

 

Not quite sure what I should have done ........................

 

You state you are the line manager and I presume you therefore hold a position of authority over other staff members. I further assume, as a manager, you are a responsible and intelligent person.

 

Would it not be reasonable for someone in a position of authority to have a moral responsibility to understand the very basics of employment law within the context of their role? I would have thought that everyone in a management role would have made themselves aware of grievance procedures, whether formally recorded or not*, and the requirements of the employer to have a grievance procedure.

 

*your employer is required by law to have a written grievance procedure. A ten second internet search would have revealed this.

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I do have a basic knowledge (not sure where the moral responsibility comes in) but I am no expert. My role is purely Sales (although a year ago I was cited as the most senior person in the company, my Director has recently changed that verbally I hasten to add not in writing).

 

If I am totally honest I was worried about a formal grievance (ACAS gave two lots of advice) as it is such a small company only 10 of us here. I am a single parent, have a disabled son and need my wage.

 

I have seen sight of the Grievance Procedure and that is to go to me - and then him and I did.

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Drunken phone calls at the weekend? Asking you out for a drink? wow!! And the director is OK with this? And I agree with Erics brother, this would not be happening if you were a man.

 

I know this has happened at the company where I work, and it was reported to HR, the perpetrator (senior manager) was sacked. Do you have an HR person / department with a complaints procedure?

 

Everything else is bad, but

 

The phone calls, really take this over the edge

 

https://www.gov.uk/report-stalker

 

The guy is stalking you and it's a crime, report it to the police.

 

Did you do anything about this, is that guy still calling you at all hours?

We could do with some help from you.

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No he isn't he has been told to stop by the Director and he has thankfully. I have been totally undermined by the Director - I emailed him directly about a new customer's booking about to go wrong and he forwarded to the Controllers (I am copied into the Group he obviously forgot). With words to the effect of - I've told her not to come in here (the open plan office) like a bull in a china shop so this is now basically what I get (attaching the email). I am now just sitting back watching his company turn to **** rather than mention it. I only get undermined if I do but considering that I am out of the office twice a week walking the streets in a bid to get work, I think I am entitled to be fed up if the customer isn't looked after, it is after all my professional reputation at stake here. I am customer facing whereas they are not.

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Ok that is excellent news, no more weird calls !

 

In my opinion, get another job, it's great you are looking at the moment. In fact the job market for good sales people is booming right now. !In six months all this will be a distant memory, and it will be your current company's loss.

 

Work for a company with a proper HR department, where I work they are absolutely brilliant at sorting out these sort of problems.

We could do with some help from you.

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Thank you London1971 - I am actively looking and have applied for a couple today. I just feel for nearly 5 years of hard work and loyalty this is how I get repaid. As you say their loss. Sooner I am out of here the better.

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yes there is, just because your copmpany doesnt want to use employemnt law doesnt mean it doesnt exist.

 

I would bet that the company has more than 1 director listed in its Companies House register so you can always write to the other directors and you can still take the matter up externally.

 

What shuld you have done? waited until he was back from hols and make a formal comlaint about his behaviour and reiterate that it is assault Your comments about being a sigle mum are completely irrelevant to any of this and as said that has allowed him to mitigate his actions because it look like you are trying to mitigate something you have done by mentioning this or it may be seen as an effort to appease because you are showing desparation to keep in the job.

 

Just telling him he had failed to behave in a way that fits in with employment and human rights legislation ( always a tricky one as many see this as not being applicable or the last refuge of scoundrels) but whatever you want to put across has to be formal and fit in with the legislation or protocols you would with to use so ACAS code of conduct for example.

 

That is why I showed despair at your communication.

 

Lets face it, the trust between yourself and the compay has broken down so dont start worrying about what he thinks of you at this late stage. Get that CV out there and despite what you mays ee as hostile posting I am wanting you to get a resut out of this so the bullying caveman may possibly have to start and learn a few things or risk his business turning to dust

 

.

No Ericsbrother its isn't. The problem is there is NO GRIEVANCE PROCEDURE. People are required to go through their line manager (I am the line manager) and then if not successful then to the Director (the person who attacked me). I have never come across this in the work place which is why I came here for advice, nice to know that I have done myself no favours.

 

Not quite sure what I should have done ........................

Edited by honeybee13
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ericsbrother - Yes there are 2 directors. My boss and his wife. He has followed up with me and asked when I wanted to discuss my email. I have said at his earliest convenience.

 

I have downloaded a voice recorder to my phone and will use that. I am applying for lots of jobs - I am sure something will come up soon. In the meantime, I keep myself to myself and offer no input at all so that I cannot get shouted at again.

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get writing to the other director as well. taliking wont get you anywhere, you need a paper trail and one that shows hubby up may well get an earful at home unless she is a director just to be a shareholder and reduce their tax burden. even so the thought of being dragged up in front of a tribunal when you now nothing may well get her to at least ask him what the hell is going on.

So, you put together a proper written grievance letter and present it to HER

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Good idea - she is a shareholder to reduce the tax burden. No input into the business at all. Of late I have also noticed lots of unsavoury (I am sure illegal) methods of gaining more revenue. It really does not sit well with me so I have to get out of here. I am not dishonest and can't work for anyone who is.

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I am sure what he is doing is against the law. I will keep it to myself at present - not sure I would have the heart to use it anyway BUT it does make me feel ashamed to work here. I cannot condone what is happening. Awful way to run a business.

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