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    • Russia’s economy has been cut off from the global financial system - but it is still growing. Why?View the full article
    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Lowell hounding for 3 debt already paid.


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I owed £15.00 on a 3mobile which Lowells bought along with a Capital Credit Card debt.

 

This was all paid off

- can't remember the exact date as I do not have the paperwork to hand- around 2013.

 

.On 21/6/15 I received a letter stated that I still owed them money.

I wrote to them & received a letter on 18/8/15 stating they confirmed the debt had been paid & assured me no further action would be taken & my file would be cleared.

 

On 27/2/17 Lowell's & 3G appeared again requesting a payment for £741.20!

 

I have emailed a complaint to them & they have replied

'that they are looking into this matter'

 

QUESTION

- How do I get these vile creatures off my back.

Do I report them to OFT or FO or both.

 

I am finding this quite distressing as it took such a long.long time to sort this matter in the past.

Any help would be greatly appreciated.

Thank you

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Could it relate to other fees on the account with 3G e.g early termination of contract ?

 

It is up to Lowell to provide evidence of the debt and you can take it up with 3G, if there is an issue. Perhaps there has been a mistake.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Are you sure it's the same account? If it is then frankly I would be attacking them for some compensation. It's clearly a data protection breach. They hound you for money if you get it wrong, it seems to me only fair that you should reciprocate.

 

By the way, have you checked your credit file?

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the mistake was you blindly paid the debt..

now they think you are a mug and will fall for any old demand.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Send them a prove it letter, bear in mind they seem to be phoning and texting debtors and alleged debtors recently, so say nothing on the phone unless you can record the call, and save any texts. Could be useful if they are hounding you for a non debt.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Thank you for your responses.

 

 

I had a credit card debt that was bought by the same company along with the £15.00 mobile debt.

 

Without being too harsh towards dx's comments

- I spent years (with thanks to this website) sending letters to the debt collection company,

I attended the High Courts of Justice London 5 times.

 

I was recovering from cancer & had had enough so through a solicitor a negotiated payment was made & I have documented proof that all was settled.

 

Obviously if the debt company decides to take this further I will contest this as I have previously as I am not a mug.

 

I would like to know who I can contact to make a complaint regarding this company as I would not wish for others to go through this - FOS?

 

Thank you to the person who suggested a credit score report.

I am awaiting my credit file report

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can you not get your file online at noddle or clearscore now.?

 

is this the same account number as the one you settled via a solicitor?

 

what is sending letters to DCA's [bad move just invites letter tennis] and being in high court? 5 times ,got to do with you not being mugged the first time around?

 

trying to understand the story....

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 months later...

Just an update re Lowells.

Nothing appeared on my credit score.

 

 

I emailed Lowells advising them them to look into their records as I received correspondence in 2015 stating that the original debt of £5.00 to 3Mobile had been settled.

 

I received an email from them apologising & informing me a cheque for £250.00 would be sent in the post.

No further action to be taken.

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£250! wow!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Can you post that letter up where they say about the £250?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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lowell email re £250..

 

 

I note from your correspondence that you have referred to an email from Lowell dated 18/5/15 in which we acknowledged that the account had been paid, that we apologised for failing to close the account and that we stated was now closed.

 

I have read the email sent to you.

I can see that it acknowledges that you had previously paid the above account with BWlegal and that an apology was given with assurance that the matter would be closed.

 

The account was unfortunately not closed as stated and as such further correspondence was sent to you in error, as well as the text message that you received.

(i received numerous text messages and phone calls).

 

Having reviewed the account in detail I have found that we have failed to undertake the account as stated.

 

The person who initially wrote to you failed to close the account a stated.

 

Please accept my sincere apologies for this further contact which should not have occurred for the second time.

 

In light of the above information I am upholding your complaint.

As a gesture of goodwill I have arranged for a cheque to be issued for £250.00.

This will be issued within the next 10 working day.

 

Please be assured that the account is now closed and you will hear nothing further on the matter.

Relevant feedback has also been given to the colleague concerned..

 

If you disagree with how I reached my conclusion please do not hesitate to contact me telling me your reason and include any evidence that has not already been provided that you think is important in your case

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Ahh the old gesture of goodwill. At least it is now closed and they have paid you compensation.

 

It's up to you if you wish to file a formal complain, as who knows how many others its happened to, and how many people became extremely scared and paid up extra.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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they have paid you the likely amount you would have got from them in a court claim for breaches of the DPA.

 

 

they save money and their reputation ( cough) by paying up now.

 

 

The presumption is that you will now not report them to the regulatory authorities.

 

 

If you did they would claim the matter is settled to your satisfaction

 

 

but that really isnt the point about why ombudsmen are needed

but it is lilely nothing else would happen.

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