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    • old and new threads merged most of the so called arrested at XXXX etc are FAKES to generate money for the certain website you shouldn't have any issues at all unless there was a UAE court claim against you  
    • Then you did exactly what you were supposed to do.  It's common sense that you would need extra time compared to an able bodied person. But Excel and its sister company VCS are the lowest of the low.  We have cases where they have ticketed people for stopping in a no-stopping zone near an airport - at a zebra crossing.  I'm not joking.  We have another case where someone caused a taxi to stop by stepping in front of it, again in a no-stopping zone, so they ticketed the taxt driver, they actually expected the taxi driver to continue driving and to murder the pedestrian.  Again, I'm not joking.  These are the people you are dealing with.
    • we can help with this and probably make 85% vanish if you want too start a new thread and tell us about it all. NEVER EVER PAY A DEBT COLLECTOR!! they are NOT BAILIFFS!! dx  
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    • thanks nicky. im trying.. ive never had a pcn. im trying to read up and learn all this ...i may be slow as theres a lot to learn. i can't afford this charge and my friend definitely wont be able to pay even if it goes to court. didnt know about this website until google searched excel ..as was considering writing them a letter of explanation about the vulnerability of my friend as im worried she might suffer a breakdown. i think excel did send photos of the signs - there are 2 main ones...but one was blocked by an artic as you drive in - also if you look at the building there is a loading door next to pay&display machine which blocks the disabled bays too...so you cant drive to the bays opposite the machine only the joining bays a you go in.. if the disabled bays as you drive in are full and the artic is there delivering...disabled people cant get to the other disabled bays and pay machine...quite wrong really considering theres more accessible non disabled bays that aren't blocked by the loading lorry hello ftdave - yes when we realised we had to pay and realised we didnt have any coins or any coins in the car ashtray for the machine we left... it may have taken  more minutes than an able bodied person because i cant move as fast as i used to because of my arthritis
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Studio tv faulty after almost 2yrs use - going round in circles **RESOLVED**


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Hi,

 

Does anyone have an email address to send a complaints letter through please ?  I am going mad with this company.

l bought a TV in Dec 2021 and it is now faulty and unwatchable.  I have been going back and forth for weeks between Customer Service and Financial Services both telling me to contact the other and getting no help.

I contacted the manufacturer of the TV and they have supplied me with an uplift number which I have given to Studio on numerous times but still getting nowhere.

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as the tv is almost 2yrs old its for you to produce a report that its failed because of an inherent fault at birth which has now developed.

have studio offered to repair or replace it ? 

its their choice.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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clear as mud.

what do you mean by an uplift number?

are the manu offering to repair it?

they under consumer law are not obliged to do anything

the retailer is your target.

please explain .

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to Studio tv faulty after almost 2yrs use - going round in circles

I wasn’t sure what an uplift number was, I had to google it ! Here is the email :

We have reviewed your case and can confirm we are happy to provide you with an uplift number below, which you can take to your retailer who will support you further.

Please contact your retailer with the below authorization code and they will be able to provide you with a replacement or refund based on their returns policy. 

The uplift number for your appliance is:

Please note, your retailer will need to collect the appliance so please do not dispose of this yourself.

Please be advised, all our obligation is done once we have issued the uplift number.
Thank you for your understanding.

 

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For Reference. HiSense TVs come with a 2 year warranty as standard.

You're just within your guarantee, who while dx is right in terms of the Consumer Rights Act it seems HiSense is honouring their warranty. They're just requesting that the retailer replace or refund the cost of the TV.

Sounds like that authorisation code is then for the retailer to claim the funds back from HiSense.

 

Hope this helps

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Hi, thank you for that.

As Studio customer service or financial services will not help, I’m hoping someone can give me a complaints email as I’m literally getting passed for pillar to post with this.

I’ve tried LiveChat a dozen times, called numerous times and I am getting nowhere.

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yea i was just gonna post exactly the same lolerz.

dunno about faffin around with a complaints email.

ceoemail.com email the CEO directly and tell them your TV failed

it was within 2yrs hisence warranty.

they are happy to refund studio directly and have given me the code to authorise this but after xxx weeks no-one at studio seems to want to do anything 

please help i've had no tv for my aging budgie granma baby whatever for xx weeks and no one is responding to me - help!

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I was thinking about emailing ceo direct but cannot find an email anywhere 🤔

Do you know where I would find the CEO email ? I’ve googled and found that it is David Twigg but cannot find any email address for him

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now read my post again CAREFULLY..........

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

The email is probably still monitored. 

Try it...

Or try the same email format with the new name...

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

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I emailed the new ceo in the same format as the previous one and lo and behold

- I get an email straight back with offer to collect the faulty TV and refund  !  

Albeit, the refund may take 28 days but we’ll see.

Thanks all

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:cheer2:

cag strikes again...

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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might be worth dropping the exact email you used to help others :)

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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And maybe ask Ceo email to update their records?

https://ceoemail.com/s.php?id=ceo-692528&c=Hisense UK Limited-CEO

(Bottom of the page)

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

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Hi all,

Here is the email I sent.  Nothing dramatic but it just shows you the power of the tops dogs !

‘vice Vera’s’ 🤣

Good Evening,
 
I have been communicating with both your customer service team and financial services team by email and LiveChat for weeks now and getting absolutely nowhere.
 
I contact one team and they refer me back to the other and vice Vera's without anyone helping.
 
I bought a TV in Dec 2021 and last month the TV started to display lines and has since become unwatchable.  I have even obtained an uplift number from the Manufacturer, Hisense who have confirmed they will refund Studio once a refund has been processed to me and still I cannot get this resolved.
 
Can you please get this sorted !
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  • dx100uk changed the title to Studio tv faulty after almost 2yrs use - going round in circles **RESOLVED**
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