Hi all, Here is the email I sent. Nothing dramatic but it just shows you the power of the tops dogs ! ‘vice Vera’s’ Good Evening, I have been communicating with both your customer service team and financial services team by email and LiveChat for weeks now and getting absolutely nowhere. I contact one team and they refer me back to the other and vice Vera's without anyone helping. I bought a TV in Dec 2021 and last month the TV started to display lines and has since become unwatchable. I have even obtained an uplift number from the Manufacturer, Hisense who have confirmed they will refund Studio once a refund has been processed to me and still I cannot get this resolved. Can you please get this sorted !

I emailed the new ceo in the same format as the previous one and lo and behold - I get an email straight back with offer to collect the faulty TV and refund ! Albeit, the refund may take 28 days but we’ll see. Thanks all

Hi, yes I searched that but it still has the old ceo who left in Feb this year

I was thinking about emailing ceo direct but cannot find an email anywhere

Hi, thank you for that. As Studio customer service or financial services will not help, I’m hoping someone can give me a complaints email as I’m literally getting passed for pillar to post with this. I’ve tried LiveChat a dozen times, called numerous times and I am getting nowhere.

I bought from Studio and the manufacturer is Hisense

I wasn’t sure what an uplift number was, I had to google it ! Here is the email : We have reviewed your case and can confirm we are happy to provide you with an uplift number below, which you can take to your retailer who will support you further. Please contact your retailer with the below authorization code and they will be able to provide you with a replacement or refund based on their returns policy. The uplift number for your appliance is: Please note, your retailer will need to collect the appliance so please do not dispose of this yourself. Please be advised, all our obligation is done once we have issued the uplift number. Thank you for your understanding.

I’ve sent pictures and videos of the faulty screen and also had to follow some tests with the manufacturer before they would issue me with an uplift number.

Hi, Does anyone have an email address to send a complaints letter through please ? I am going mad with this company. l bought a TV in Dec 2021 and it is now faulty and unwatchable. I have been going back and forth for weeks between Customer Service and Financial Services both telling me to contact the other and getting no help. I contacted the manufacturer of the TV and they have supplied me with an uplift number which I have given to Studio on numerous times but still getting nowhere.

Hi, sorry for jumping on but have you got an email address for Littlewoods or Ahop Direct please ? Thanks

So just had an email today confirming that I will be allowed 416 miles per month mileage until the new car arrives and not have to pay the additional 7.5pm per mile

SIneo +55821100613090.pdfHi dx, Edited version now attached. Can you replace with the ones that are showing please ? Thanks Katie

I don’t think I ever had a contract with the dealer - I don’t even know who that is. The t&c and agreement is the only paperwork I can find. can you delete my attachments - just noticed it’s got my name etc on them. Thanks

Thanks. I’m paying £306 at the moment and £400 for the new car. I just don’t think it’s fair to be paying £306 plus £75 as if my new car had arrived as expected then I would just be using the new mileage allowance.

Right, so I have attached my new and old contracts to this message. The only thing I canfind relating to the late delivery of a car is : The current status of your order is showing as : Scheduled for build – ETA late November We have placed your vehicle order with one of our preferred dealers. The dealer places the order with the factory and are advised the estimated time of arrival. The ETA of a vehicle is based on varying factors such as build schedules, supply demand etc. The ETA is an approximate estimate, and we are not able to confirm delivery dates until the vehicle arrives in stock with the dealer.

Hi, I leased a car through a salary sacrifice scheme on a 3 year deal. The 3 years were up on 5 October 2021. I was asked to order a new car about 3 months ago or buy the car or send it back. I ordered a new one and got an email to say that the car would be arrive in time and it will now be next year (end of Jan) but I can keep the old car until the new one arrives. My mileage allowance is 15,000 over the 3 years and I am now on 14,240. The car company have said that once I have done the 15,000 miles, I will then be charged at 7.5pence for every mile. Now my issue is that should be new car have arrived on time, I would be entering into a new mileage allowance and not having to pay this 7.5p per mile. Where do I stand with this ? I am, of course still paying the monthly payment for the vehicle, again I am making at least 4 extra payments for a car that is over 3 years old. Thanks.

I’ll leave it then and see what happens next. They are not giving up are they !

Hi, I received the attached recently. It’s from Arrow Global. Basically saying that they’ve recently identified that unfortunately I haven’t always been given certain post contractual documents inc NODS. They would now like to remedy this. Do I need to do anything ? notice of court fees added to your debt under a NODS.pdf

Thank you

I’m struggling to upload it in a different format but basically, it’s a statement from Arrow in relation to my ‘running account credit agreement’ covering 1 Nov 19 to 31 Oct 20. Date of original agreement 15.8.06 Date assigned to Arrow 21.11.14 Just strange how I can’t recall ever having received a statement from them before now.

Morning, Ive received this today. I can’t ever recall receiving anything from Arrow direct before statement.pdf

Thank you

Morning dx, This one ? well it's not unknown for DCA's to claim phantom payments. just don't ignore anything that comes from a court ref drydens raising an N244 for their clients to propose to lift the stay.

So don’t do anything?

Latest update. I have today received, from Drydens a letter which basically says pay the full amount of £921 within 14 days, so nothing and we’ll apply to court to have the stay lifted which will include an application for summary judgement, given the evidence which has now been provided to me in support of my claim or agree to a Tomlin order ! Oh and you’ve got 9 days to get back to us.