New phone charger burst into flames and damaged my bedroom

[BankFodder]

Everything you say might be correct – but it's up to the OP to decide.

[king12345]

Everything you say might be correct – but it's up to the OP to decide.

 

No doubt about that

[honeybee13]

This is BF's gig, but post #1 does say that most items in the bedroom were unrecoverable. Replacing furniture and so on won't be cheap and will be in addition to the redecoration and other repairs.

 

HB

[unclebulgaria67]

I think i would be more upset by a confidentiality agreement than the offer. The offer seems just about adequate, but it depends on quality of what needs replacing, which only the OP can judge.

 

If Trading Standards were made aware of Microsofts conduct, seemingly trying to keep this matter quiet, then i should imagine that they might look into this further. The potential loss Microsoft would suffer as a result of lost consumer confidence in their products is potentially millions. So £3k for this one incident is cheap.

 

The OP could seek to obtain a higher offer, but this might just delay getting the bedroom back into use. I don't think i would accept the offer and then break the agreement by breaching confidentiality, as that would no doubt lead to more hassle.

[WarrenBuffet]

I personally believe BankFodder is representing my views, they are bullying you S-O-T-M, I know its tempting this close to Christmas but they have not even offered you the cost of fire report.

 

It's easy for me to say but, I have the understanding that you don't accept the first offer. I would if you can write a very stern letter back telling them that you and your family have suffered greatly as a result of this and their heel dragging. You are insulted at their frankly questionable demands and are now considering communication with the press.

 

Think of a figure you would be happy with and double it is my tuppence worth.

[obiter dictum]

My two pence worth

 

He needs to total up the cost of the damage, not only smoke damage and redecorating, but clothing in the wardrobe as well. £3000 might not be so far off the mark

 

If you decide to say no and go to court you will have to quantify any uinligidated loss to the penny. The court will only award you to put you back into the same position as before the breach. I have said it before your contracxt is with Carphone warehouse, not Microsoft so they can withdraw this offer without penalty.

 

No doubt this settlement offer will have some sort of non-disclosure agreement attached in it that you do not release any details to any third party.

 

Microsoft will be more intersested in corporate sensitivity and you can use that to your advantage. You can bring in Trading Standards etc, do a civil claim but will that get you more than if you took the settlement proposed?? Do you have a credit card to pay for the repairs while you wait for any court claim or future settlement?

 

Other issues need to be undertaken, is this a design flaw, does it impact all chargers, how much will a mass recall cost microsoft. This is serious as it could have cost lives and me personally think the 3 k offered is an insult. I would do some more horse trading myself, two extra grand for the distress it has caused you and your family, threaten to go to trading standards, media etc but at the end of the day you have to make that choice to accept or not. If you do not this will become a protracted fight

 

Just my own opinion