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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Faulty cooker


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i bought an electric cooker Thursday 7th December from Facebook marketplace. The company had 5 star reviews and seems to have a steady flow of stock to sell. The cooker was delivered and installed at 8pm that night - everything seemed fine. I get home from work at 11pm and decided to cook some sausages. The oven had been on for 10 mins and the glass panel on the oven door completely shattered. After taking a closer look it is riddled with rust. I have the invoice receipt (i paid £170 in cash). I have an 8 year old son who has learning challenges and is currently being tested for autism. I contacted the seller asking for someone to come and collect the cooker asap and asking for a full refund, to be told no. He has stated because my partner saw it working when it was installed, he believes we have tampered with it (we havent). The engineer literally turned it on and off again (he also failed to turn the fuse box off before installing,  my partner had to do this). The seller has stated because i reported the damages 3 hours after it was installed, he wont refund me. He has offered to 'try' and find a new door at a cost of £20 which i would have to pay. The cooker is supposed to have a 6 month warranty. After questioning the seller some more, he told me he only received the cooker that morning, after going through previous communications with him, the cooker delivered wasnt actually the one we had chosen. Is the seller in the wrong and can i get my money back? 

i bought an electric cooker Thursday 7th December from Facebook marketplace.

The company had 5 star reviews and seems to have a steady flow of stock to sell.

The cooker was delivered and installed at 8pm that night - everything seemed fine. I get home from work at 11pm and decided to cook some sausages. The oven had been on for 10 mins and the glass panel on the oven door completely shattered.

After taking a closer look it is riddled with rust.

I have the invoice receipt (i paid £170 in cash).

I have an 8 year old son who has learning challenges and is currently being tested for autism. I contacted the seller asking for someone to come and collect the cooker asap and asking for a full refund, to be told no.

He has stated because my partner saw it working when it was installed, he believes we have tampered with it (we havent).

The engineer literally turned it on and off again (he also failed to turn the fuse box off before installing,  my partner had to do this).

The seller has stated because i reported the damages 3 hours after it was installed, he wont refund me.

He has offered to 'try' and find a new door at a cost of £20 which i would have to pay.

The cooker is supposed to have a 6 month warranty.

After questioning the seller some more, he told me he only received the cooker that morning, after going through previous communications with him, the cooker delivered wasnt actually the one we had chosen.

Is the seller in the wrong and can i get my money back? 

Edited by BankFodder
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Yes you can get your money back – but don't expect that it will be easy.

What is the name of the supplier?

 

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Under the Consumer Rights Act 2015, you have a short-term right to reject if a defect manifests itself within the first 30 days of ownership.

You need to assert this right in writing. Write to the supplier immediately – by email and also by post – recorded delivery – and tell him that the cooker has manifested defects (list of defects) and therefore you are rejecting it and your short time right to reject provided in the consumer rights act 2015.

Make sure you use roughly speaking this language. Send it to the suppliers immediately. Don't hang around.

Once you've done that, at least you have asserted your rights – but don't expect that to be the end of the story. It is most unlikely that they will simply roll over and accept the rejection of the vehicle. You will probably have to force the issue.
 

You may need to threaten court action but we will help you.

Have a look at our used car guide and particularly see what happens when you pay by cash or you pay by bank transfer.

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No it wouldn't affect your case although it would probably be a waste of time but why not try it just in case

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