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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • Sarahswoes
      Erudio/Drydens Claimorm - old SLC Loans - Stayed since 2019 - now N244 Court Case Next Week

      By Sarahswoes · Posted

      Thanks for the welcome honeybee!  Grateful to have found this place! Just busy reading other excellent threads!
    • honeybee13
      Erudio/Drydens Claimorm - old SLC Loans - Stayed since 2019 - now N244 Court Case Next Week

      By honeybee13 · Posted

      Hello, welcome to CAG. I expect people will be along later to advise you. Weekends are always quieter here so please bear with us until they're able to get here. HB
    • Sarahswoes
      Erudio/Drydens Claimorm - old SLC Loans - Stayed since 2019 - now N244 Court Case Next Week

      By Sarahswoes · Posted

      Hope I'm posting in the correct forum. I am confused about procedure regarding going to civil court next week. The claimant (Erudio/Drydens) responded to my defence but I did not realise that I have to respond back.  I'd be grateful if you could answer:  Was I supposed to send them my updated defence and when?  If I ask the court to do it now,, if they agree, can I just send it to the court or must I also send it to Drydens?  I spoke to the court helpline and the lady said I can submit evidence even if it's a bit late (to go with my defence) so I've done that - I emailed it only to the court. I'm wondering if I need to submit this evidence to Drydens as well? THis is the situation;  I have a civil court case with Erudio/Drydens regarding a pre-1998 student loan. The amount is "£2500.  I did not defer as I didn't get the forms. My argument was that they mismanaged my account as they did not send me annual statements (I have proof - 2018 remediation pack)  I believe the same happened with the forms. I was eligible to defer and only three years away from 50 so no reason not to. I have not moved. I've submitted my defence in July 2019 after which the case was stayed. But as I failed to communicate with them to settle the matter (I didn't know I had to reply to their offers to settle as I did not think what they were offering was fair) they have filed an Application in Sept 2023 to lift the stay a week ago I received a pack in the post with the court date which is next week. The package arrived 6 working days before the hearing, not seven as it says in the rules. Drydens then sent me the same package in the post four working days before the hearing with a letter saying they are waiting for the Order to be lifted.  I'm worried now that they will not allow it to go to trial as Drydens claim that I have not submitted sufficient evidence. They although produced the copy of the deferment letters which they claim they sent. I didn't realise that I can amend my defence based on their reply to my defence. I thought the court was again going to send me a form to do that, like they did the first time.  I'm clueless and have no money for a legal representation as I'm not working at the moment.  Any help would be much appreciated!
    • tobyjugg2
      Should we trust Sunak or the next PM to fix the Country's problems? (title revised 24/10/22)

      By tobyjugg2 · Posted

      Is elphicke still with labour or has she jumped into the frankly far more apt 'reformatory yet? Sure that her move is just intended to destabilise Sunack for the poopy right   I hear rumors Boris and Doris have tested the water through proxies - not sure if its true - and they probably happy to (are?) chance-it with all/any
    • FTMDave
      ParkingEye/DCB(L) ANPR PCN no.1. 15/09/2020 - Letter of Claim now Claimform - - Hallsville Quarter, London Basement And Surface

      By FTMDave · Posted

      HB - they don't ask why. Karalius - just note these dates on the form and you'll be safe, they will not fix the hearing date when you're away. How to fill in the DQ/N180 is on just about every claim form thread here, such as Andy's post 81 here  https://www.consumeractiongroup.co.uk/topic/458783-parkingeye-anpr-pcn-paploc-now-claimform-new-directions-holdings-lambourne-crescent-llanishen-cardiff-cf14-5gl-claim-discontinued/page/4/#comments  

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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Credit Score being ruined but Vodafone won't let me pay! **VF ref 12618843**

KimHalliday

By KimHalliday
in Telecoms - mobile or fixed

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KimHalliday

KimHalliday

Posted
Posted

I recently phoned vodafone to settle an old account which is showing as defaulted in 2014, I don't have any paper work and asked them to check the account details based on all my previous post codes as I no longer know this telephone number as it is from an account opened in 2011.

 

The person couldn't find the account details and confirmed that they have no record or account details for this debt even though every month its showing as a default on my credit file. I requested to speak to the department responsible for sending this information to credit ref agency but was told this is not an option.

 

Can I add a notice of correction because I've attempted to pay off the debt but vodafone are refusing to accept payment or can't find the account details to settle this debt?

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Lee Vodafone Company Rep

Lee Vodafone Company Rep

Posted
Posted

Hi KimHalliday,

 

So I can help you further with this, email me via the Contact us form here.

 

To access the form you'll need to enter the code WRT135.

 

As well as stating your query in the question box, please also quote 'CAG Forum'.

 

Once sent, you'll receive an automated reply with a reference number. Post back with this so I can make sure it's been received.

 

Kind regards,

 

Lee

 

Social Media Operations

 

Vodafone UK

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AndyOrch

AndyOrch

Posted
Posted

Thread moved to the appropriate forum.

We could do with some help from you.

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citizenB

citizenB

Posted
Posted

Have popped your reference number in thread title so Lee will spot it.

 

I would think it will likely be tomorrow that you will receive a response now.

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citizenB

citizenB

Posted
Posted

Is the phone number not on your credit file where the default is recorded ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

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4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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BankFodder

BankFodder

Posted
Posted

So is this another huge error caused by Vodafone against one of their customers which is potentially blighted their credit files and which has now been taken off the forum so that no one has any idea as to what the problem was or what the resolution has been?

 

Has there been any offer of compensation? And if so was it reasonable? Or is it some Vodafone "gesture of goodwill"

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Lee Vodafone Company Rep

Lee Vodafone Company Rep

Posted
Posted
Hi Lee,

 

Thank you for coming back so quickly!! My reference number is WRT135-12618843

 

Kind Regards,

Kim

 

Hi Kim,

 

I've got your email and I'll get back to you as soon as I can.

 

So is this another huge error caused by Vodafone against one of their customers which is potentially blighted their credit files and which has now been taken off the forum so that no one has any idea as to what the problem was or what the resolution has been?

 

Has there been any offer of compensation? And if so was it reasonable? Or is it some Vodafone "gesture of goodwill"

 

As previously stated, I'm happy for the OP to update the thread with any details they choose to share.

 

Kind regards,

 

Lee

 

Social Media Operations

 

Vodafone UK

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KimHalliday

KimHalliday

Posted
  • Author
Posted

I was just contacted by Vodafone and my account was found, 1 year and numerous phone calls and letters to Vodafone it actually took complaining on here to get anywhere.

 

I did have an outstanding balance on an old account which I was happy to pay and did pay, but when I questioned how this happened the only response I got was that they sent letters to my home address (where my parents live and I've never been passed the letters) and there was nothing further they could do in regards to my credit file other than list the default as satisfied so will still remain on my credit file for 6 years.

 

I didn't receive an apology and was made to feel like it was my fault and that I was a liar because I didn't get any of the correspondence.

 

I'm quite upset with how I was spoken to and I don't feel the situation was resolved satisfactorily as I was looking to get this removed from my credit file. However, Vodafone was not even willing to discuss getting this removed and just kept telling me that they sent their letters and passed it to debt collectors who were also unable to contact me which I just cannot believe as any post for myself is passed on by my parents.

 

Because of this, I will not be renewing any contract with Vodafone and recommend avoiding them as a company as they just have no regard for their customers and provide no customer service.

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citizenB

citizenB

Posted
Posted

I am very sorry to hear this Kim and pretty much reinforces other comments made by unhappy Vodafone customers.

 

How long will the adverse entries affect your credit history ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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stuckinarut11

stuckinarut11

Posted
Posted
The entry will remain on my credit file for 6 years.

 

Hi,

 

Personally I would send a SAR subject acces request to Voadafone, templates can be found on here.

 

Allow 40 days. This will produce all correspondance issued we can confirm the default was issued correctly and a notice of intention was issued prior to the record being placed.

 

Another route that has helped myself previously is raising a dispute direct to the CRA stating that as soon as you became aware of debt you paid it and you don't feel the creditor done enough to obtain payment prior to placing the default.

 

Vodafone it's apparent a genuine error has occured as you have immediately had full payment could you not as a gesture remove this marker in its entirety?

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silverfox1961

silverfox1961

Posted
Posted

Hi

I agree with sending a SAR as this should get some idea of what happened.

 

I must say however, we have seen many times where VF have said they had sent letters but the original poster states they have not received them. It seems to be a common theme which says to me that something is very wrong at Vodafone.

 

The account history will not show an actual letter but if one is printed then a code should be there. Unfortunately this does not mean a letter was actually posted and VF don't have proof it was delivered.

 

You also would have thought that VF would have an email address for you which they could send a message but of course they don't. You are also locked out of your VF account. When you left VF, did you port the number? If so, why didn't VF contact you on that.

 

I can answer all the above in one line. The Customer Service sucks!

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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