The entry will remain on my credit file for 6 years.

I was just contacted by Vodafone and my account was found, 1 year and numerous phone calls and letters to Vodafone it actually took complaining on here to get anywhere. I did have an outstanding balance on an old account which I was happy to pay and did pay, but when I questioned how this happened the only response I got was that they sent letters to my home address (where my parents live and I've never been passed the letters) and there was nothing further they could do in regards to my credit file other than list the default as satisfied so will still remain on my credit file for 6 years. I didn't receive an apology and was made to feel like it was my fault and that I was a liar because I didn't get any of the correspondence. I'm quite upset with how I was spoken to and I don't feel the situation was resolved satisfactorily as I was looking to get this removed from my credit file. However, Vodafone was not even willing to discuss getting this removed and just kept telling me that they sent their letters and passed it to debt collectors who were also unable to contact me which I just cannot believe as any post for myself is passed on by my parents. Because of this, I will not be renewing any contract with Vodafone and recommend avoiding them as a company as they just have no regard for their customers and provide no customer service.

Hi Lee, Thank you for coming back so quickly!! My reference number is WRT135-12618843 Kind Regards, Kim

I recently phoned vodafone to settle an old account which is showing as defaulted in 2014, I don't have any paper work and asked them to check the account details based on all my previous post codes as I no longer know this telephone number as it is from an account opened in 2011. The person couldn't find the account details and confirmed that they have no record or account details for this debt even though every month its showing as a default on my credit file. I requested to speak to the department responsible for sending this information to credit ref agency but was told this is not an option. Can I add a notice of correction because I've attempted to pay off the debt but vodafone are refusing to accept payment or can't find the account details to settle this debt?