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  1. Thank you FruitSalad Yes, I paid using debit card my bank has temporarily refunded the amount into my account and have raised the dispute with the company, pending the outcome of the investigation... In Their FAQ section of their website, its is stated that I will be notified by email that my results are ready as soon as the lab has processed them. From there, I should log into the C-19 Direct portal to see the result. I have received no email to say results are ready. The FAQ also states, that results are generally returned within 24-48 hours from the time the sample is received by the lab. This is not something they can guarantee – and that I should check their Terms and Conditions. I have looked on their website and am unable to locate their Terms and Conditions page. The term is not hyperlinked. Spent another few minutes on their site and still no luck finding their T&C page.. FAQs - C-19 Direct C-19DIRECT.COM Home Covid Test About us FAQs Contact us FAQs How the home self-swab test works Order your test kit online – Buy your COVID-19 Test kit at...
  2. Imagine buying a product which gives a result, but you never get the result. Can this be considered as faulty goods/service? Paid for tests but they didn't send me the results. Do you think I can I argue this and uphold the chargeback ?
  3. Hi Honeybee I am surprised no one has experienced this sort of thing. Considering the post boxes are overfilled with PCR tests. The company is: - thanks for your help! Home - C-19 Direct C-19DIRECT.COM Home Covid Test About us FAQ’s Contact us Covid-19 testing by UKAS accredited laboratories from the comfort of your own home. Four Simple...
  4. Hi Team, I recently paid for a PCR test from a government approved vendor. The test arrived a day after I returned to the UK and I sent the test back using Royal Mail. 3 weeks has passed and I still have not received the results. I paid and exorbitant amount for the tests and I have not received the results. I haven't been given what I have paid for. I contacted my bank and they refunded the amount. The company have got in touch with me saying that they have sent me the tests and that I should withdraw the dispute. No mention of the results. Surely, what I have paid for includes the all important test results? How can I articulate this in terms of trading standards impingements? because I believe when you buy something and only get half of the service or product that would constitute and infringement? Thanks, Jameson
  5. Hi guys, The FCA says lenders SHOULD report the help they're giving you after you've had six months of payment holidays to credit reference agencies. I have had three months, (during the first lockdown) then resumed payments and have just requested, and have been granted, a further 3 months due to the second lockdown we are currently in. My understanding is that I am able to get 6 months in total without it reported in my credit file. Is this correct? Irrespective the period is consecutive or not. Why is Zopa going to report my newly agreed 3 month freeze to the credit reference agencies?? Is there anything I can do to avoid this on my credit file? Thanks so much for your help! Jameson
  6. Hi slick132 Thanks for the reply I appreciate your help with the wording. My only concern is that I really really like the spa, I wouldn't want them to agree to my gym cancelation. I suppose that's all that I can do.. Thanks
  7. Hi everyone I joined DL a few months ago. Was offered a discount as "friends & family" because I knew a friend who works there. A few days later, I upgraded my membership to Platinum and specifically requested the Spa retreat as well. I was issued a new card, which had correctly labelled that it was Platinum card with Spa retreat. And payment was agreed at £125 per month. No worries because I have been going 6 days a week. Everything going well for a few months. Then i lost my card. Was issued a new one. Went to use access the spa and wouldnt let me in. I asked what's wrong and they informed me that my membership did not include the spa. Now they have confirmed that there was a glitch on the salesperson's app that allowed the wrong price to be accepted. This glitch has been brought to managements attention and has now been fixed. However, they now want me to pay the correct price to access the Spa. Surly, they have to honour the original agreement made with me? or do they? Thanks for your help! Jameson
  8. Just a quick one ericsbrother, Should I write to Nation Parking, the firm that sent the "Letter Before Claim" ? Although in National Parking's letter they state that I should not contact them and that I should contact their agent, CIS for all correspondence. HB mentioned that I shouldn't contact CIS. Thanks
  9. Thanks ericsbrother! That's an uppercut and left hook to finish! I'll fire that off in the morning. Cheers!
  10. Hi dx, The 30 days to reply is from the date of the letter. I have not yet replied. The letter before claim which I have attached above is dated 25 May so i have 30 days from then to respond. HB suggested I do reply "ericbrother" style. Not sure of the angle here, will check some other threads and ask for your help with advice. Thanks
  11. Hello CAG, After several months I have received a Letter Before Claim. Please see attached PDF. It states that they want me to contact Credit Investigation Services. What do you guys think - does this look legit? Do you think they would issue summons? Wording of their letters is increasingly threatening. Thanks for your help! J. Letter_Before_Claim_01JUNE20.pdf
  12. Hi CAG, New correspondence received: Notice of Intention to Instruct Solicitors. I have attached the correspondence in PDF. The letter is from TNC Collections. They want payment in 7 days or they will instigate immediate legal proceedings against me. Is this one last attempt at scare tactics? Any response or action required by me at this stage? Thanks Sorry, forgot to attach the PDF letter. Here it is:Notice to Instruct Solicitors_27JAN2020.pdf
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