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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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Upgraded contract with EE... Orange register a default without any warning


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Good morning all...

 

I checked my credit files this week, and was rather shocked to see a default registered by Orange, last year for £65.

 

Background is this:

I have been an Orange customer for over 15 years, and towards the end of 2014 my handset stopped working and I decided it was time to upgrade and get a new one. Simple, or so I thought.

 

I called Orange from my handset, and was quickly upgraded to a new contract by the representative who told me that my new contract was with EE but that it was all the same company and nothing would change. My account was not in arrears.

 

The EE account has been running since, no arrears, no notification of outstanding arrears, until last week when I discovered the default and outstanding balance.

 

I called 150 from my handset, and was transferred to a call centre in India where I was told that I had not paid my final Orange bill, which was strange as I can't remember the phone representative mentioning anything about it when I upgraded and I haven't received a bill or reminder about it and of course I am still an EE customer, they know exactly where I live and I still have the same number. I asked to speak to a manager, was kept waiting for 40 minutes, then hung up on and had to repeat the same process again.

 

I finally got through to someone who told me it was my fault, they had apparently sent me my final Orange bill with an amount for the first months EE bill and insurance. This is even stranger; surely I would've been cut off if I hadn't paid my EE bill, and this is beside the fact that I was told nothing would change when I upgraded my phone?

 

Orange told me I need to pay the DCA, and there is nothing they can do. I have received no correspondence from any DCA. Reading around other threads it doesn't look good for having the default removed, and I am so frustrated, as my credit file would be clean at the end of the year and I was looking to get a mortgage.

 

It doesn't seem right that Orange/EE should be able to do this, and I certainly would not have upgraded my contract with them had I known, but understanding that mobile agreements are not bounded by the CCA I'm not sure how to challenge it?

 

 

 

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How do you pay your bill? Is it by direct debit?

 

I think that union may need to start off by sending them an SAR to see what they've got in their files.

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All t-mobile or orange customers seem to be 'upgraded' to EE when they get any sort of deal unless you declare otherwise to them, which few would do.

 

One of my family has also experiencing problems with EE and have left them as a result of it.

I will be helping them in formally complaining, not just to get an apology, but to get a formal response that the accounts are 'in order' and not left in the sort of situation raised here.

 

It really is getting to the stage where the main network operators seem to have some plan which means they are happy with treating customers like crap (even more than usual).

Their virtual operators/resellers seem to treat the customers better and generally offer far better deals.

The Tory Legacy

Record high Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling Hospitals, Schools, council services, businesses and roads

 

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

10 years to save the Vest

After Truss lost the shirt off the UKs back in 49 days

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Well I think that you will need to get some kind of evidence that they didn't inform you correctly and so therefore you had no opportunity to pay the bill.

 

This means that you must send them an SAR.

 

Also, read our customer services guide and implement the advice there. Then phone them – probably several times and very gently and politely ask questions and see if anybody on the phone will admit that information wasn't sent out.

 

If you can get anything incriminating recorded then you are in a good position. Send the SAR immediately

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Agree with BF... SAR is good for this, however I think you need to point your complaint at the execs team.

 

Why have they defaulted you if its the same account?

 

There is no harm in putting in a complaint now though and telling them what you want. If EE have screwed up then you can have them for Breakfast.

 

 

Olaf is due to step down shortly. Will be interesting to see where EE go with BT

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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http://eecomplaints.co.uk/make-a-complaint

 

Now I dont think they are the worst, or anything other than run of the mill 'normal service' for a telecoms provider, but it still just aint good enough.

 

 

 

http://www.ft.com/cms/s/0/ff6090f2-5acb-11e5-a28b-50226830d644.html#axzz3yXtwsUJW

The Tory Legacy

Record high Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling Hospitals, Schools, council services, businesses and roads

 

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

10 years to save the Vest

After Truss lost the shirt off the UKs back in 49 days

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I'll link this separately in case it breaches something here as its another forums efforts

http://www.resolver.co.uk/companies/ee-complaints/contact-details

The Tory Legacy

Record high Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling Hospitals, Schools, council services, businesses and roads

 

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

10 years to save the Vest

After Truss lost the shirt off the UKs back in 49 days

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Share on other sites

Hi Eastlonder

It’s uncanny that I am in the exact same situation. I decided to check mycredit score and noticed that I had a default from Orange after I upgraded myiPhone. During the time of the upgrade they were transitioning customers fromOrange to EE. I have been a customer with Orange/EE for about 8 years now and Ihave never had an account fall into arrears. When I upgraded I was told that mydirect debit would be collected as normal and that it was a simple process.

A year later a check my credit report and see the default after receiving nocommunication at all from Orange. They have my recent address, phone number andemail address but I have heard nothing from them, nor was my service plansuspended.

I contacted them at credit file query email I was given by an EE customer rep. and about six days later I had a reply stating that I owed them money for thefinal bill as the funds were not collected and haven’t had a reply back fromthem since. I have spoken to the complaints department but they are somewhatdisjointed from the credit file department and have no other contact detailsother than the email address mentioned above. I have been pushed around personto person and no one seems to offer any suggestions other than to pay it andthe default will show as settled. I have tried explaining that I would of paidthe bill had I known about it when it was due and that I have no reason to not paythe bill. Just seems no one understands how to resolve the situation properlyas the credit file team work separately.

I have now contacted the communication ombudsman as EE said there were noteson my file saying that I was liable for the debt and there was nothing theycould do.

Please let me know how you get on. I will forward this thread as evidence tothe ombudsman as they also take into consideration previous cases.

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Please keep us posted everyone.

 

I will hopefully be starting the ee complaint this coming weekend.

The Tory Legacy

Record high Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling Hospitals, Schools, council services, businesses and roads

 

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

10 years to save the Vest

After Truss lost the shirt off the UKs back in 49 days

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Gbeard it sounds like you are in exactly the same boat as me. Absolutely ridiculous.

 

The Orange call centre were absolutely no help at all and did not call back as promised with the 'Manager'; I was basically accused of not checking my account properly - despite the account being perfectly up to date and showing no arrears, and being currently in use! I went through the online complaints form, and as expected, I received no reply either. It appears the Orange default was registered to my previous address too, despite my account clearing showing an address change for months previously - this is the same Orange that is 'Brought to you by EE'.

 

I have sent the SAR off, and next stage will be a formal complaint via the creditquery email address. I'm recording all my phone calls too.

 

Will be updating when I have more info, but I will certainly be challenging this all the way.

 

 

 

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  • 4 weeks later...

Exactly the same as me too, I was an Orange customer for years, upgraded to 4G and my account was migrated to EE, all details & phone number exactly the same & bills paid on time but I have a Default registered by Orange for the amount of £60?? Unbelievable.

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I've had no problems with my EE phone and am joining them for home broadband.

 

 

You will probably regret that BB choice sillygirl.

 

I know a few who went with them for BB - all regretted it. My daughter the most detailed - she ended up paying them to leave early.

It was OK for a short while - just over a month (common it seems) and then became pretty much unusable for anything other than emails and slow web browsing.

 

No issues with sky before or BT (apart from apparent heavy throttling at times) after.

The Tory Legacy

Record high Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling Hospitals, Schools, council services, businesses and roads

 

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

10 years to save the Vest

After Truss lost the shirt off the UKs back in 49 days

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If they try throttling my speeds I will complain to the top, that is not what I signed up for. I oocasionally get throttled by TalkTalk during busy periods even though they claim they are not doing the throttling.

 

I mostly do emails, and the odd bit of word processing or spreadsheets on the laptop. I don't play games on it as I prefer the Kindle Fire. I use my Samsung Galaxy Ace 4 phone a lot these days for everything else.

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Is your daughter in a town or in the country? I am about 1/2 mile away from the exchange here so shouldn't experience any problems speed wise.

 

A few dozen yards away from a fiber cabinet.

 

Was 11m on Sky adsl2

Consistantly sub 1m on EE

 

 

Let me expand on the issues

Ring up to complain when speed dropped - engineer would arrive and speed would be back up for a very short while - then back down again until next engineer visit.

The Tory Legacy

Record high Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling Hospitals, Schools, council services, businesses and roads

 

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

10 years to save the Vest

After Truss lost the shirt off the UKs back in 49 days

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Share on other sites

She might have a rogue bit of software on her PC doing the dirty on her. My Lenovo has a setting that when it is on battery it shuts the wifi down! I have managed to turn that little option off.

 

There are lots of other reports of various settings that can be tweaked. That is the only one I've needed to do on the Lenovo. It is a good laptop and I like the keyboard.

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She might have a rogue bit of software on her PC doing the dirty on her. My Lenovo has a setting that when it is on battery it shuts the wifi down! I have managed to turn that little option off.

 

There are lots of other reports of various settings that can be tweaked. That is the only one I've needed to do on the Lenovo. It is a good laptop and I like the keyboard.

 

I was 25 years in IT sillygirl.

 

I am quite sure this was a massive throttling.capacity issue with the EE broadband which was temporarily 'fixed' at engineers visits so as to log a successful intervention.

 

I was offered EE BB at £2.50 a month (+ line rental) for life (while I had mobile contract with them) and declined.

The Tory Legacy

Record high Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling Hospitals, Schools, council services, businesses and roads

 

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

10 years to save the Vest

After Truss lost the shirt off the UKs back in 49 days

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Share on other sites

perhaps google

Ofcom Labels EE as UK Home Broadband ISP with Most Complaints

The Tory Legacy

Record high Taxes, Immigration, Excrement in waterways, energy company/crony profits

Crumbling Hospitals, Schools, council services, businesses and roads

 

If only the Govt had thrown a protective ring around care homes

with the same gusto they do around their crooked MPs

 

10 years to save the Vest

After Truss lost the shirt off the UKs back in 49 days

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