Hi Eastlonder It’s uncanny that I am in the exact same situation. I decided to check mycredit score and noticed that I had a default from Orange after I upgraded myiPhone. During the time of the upgrade they were transitioning customers fromOrange to EE. I have been a customer with Orange/EE for about 8 years now and Ihave never had an account fall into arrears. When I upgraded I was told that mydirect debit would be collected as normal and that it was a simple process. A year later a check my credit report and see the default after receiving nocommunication at all from Orange. They have my recent address, phone number andemail address but I have heard nothing from them, nor was my service plansuspended. I contacted them at credit file query email I was given by an EE customer rep. and about six days later I had a reply stating that I owed them money for thefinal bill as the funds were not collected and haven’t had a reply back fromthem since. I have spoken to the complaints department but they are somewhatdisjointed from the credit file department and have no other contact detailsother than the email address mentioned above. I have been pushed around personto person and no one seems to offer any suggestions other than to pay it andthe default will show as settled. I have tried explaining that I would of paidthe bill had I known about it when it was due and that I have no reason to not paythe bill. Just seems no one understands how to resolve the situation properlyas the credit file team work separately. I have now contacted the communication ombudsman as EE said there were noteson my file saying that I was liable for the debt and there was nothing theycould do. Please let me know how you get on. I will forward this thread as evidence tothe ombudsman as they also take into consideration previous cases.