Hi Eastlonder It’s uncanny that I am in the exact same situation. I decided to check mycredit score and noticed that I had a default from Orange after I upgraded myiPhone. During the time of the upgrade they were transitioning customers fromOrange to EE. I have been a customer with Orange/EE for about 8 years now and Ihave never had an account fall into arrears. When I upgraded I was told that mydirect debit would be collected as normal and that it was a simple process. A year later a check my credit report and see the default after receiving nocommunication at all from Orange. They