Jump to content
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


  • Tweets

  • Posts

    • BankFodder
      Evri has probably lost a Parcel again.

      By BankFodder · Posted

      Wait until you get a refund from the purchaser before accepting anything else. Please will you post up the text of the email that you received.  Make sure that you look after the text that you received from the purchaser
    • knapper78
      Intrum passed unkown Debt onto Resolvecall

      By knapper78 · Posted

      I’ve just received a letter from a debt collection agency called Intrum about an old Halifax credit card debt, they have never been in touch before and the letter says that because I have failed to contact them they are passing on to a company called Resolvecall who specialise in home visits. This debt is from about 14 years ago when I got into some financial trouble, I had a default on file but that dropped off around 4 years ago. Is there anything I can do with this as I don’t really want people coming to my house, thanks in advance? 
    • Unknown2024
      Backdoor CCJ for Shortfall of Car Finance from VWFS (Audi Financial Services) - Set Aside but lost later hearing - 2018 diesel scrappage scheme help needed - want to appeal

      By Unknown2024 · Posted

      Just wanted to check if anyone knows, I'm in the process of retrieving the transcript. There was no time frame given in the appeal judges directions, does this mean none applies or is there an unwritten timeframe that applies as a default for these things? 
    • ProperDribbly
      Evri has probably lost a Parcel again.

      By ProperDribbly · Posted

      I left a trustpilot review and P2g have emailed me with the obligatory apology and have refunded the postage costs and are will to give £10 extra pre pay as a good will gesture. However,  as i wrote this the Buyer has just txt.me.to say they have received the parcel !  So obviously im now going.to suggest that she pays via Paypal ... I rang her this morning to see if it had arrived but she said she was on holiday and there was someone in her house she would have to contact to see if it had arrived which she obviously has ... So now i know its been delivered i cant go for P2g But i Can accept the exta £10 ...
    • jk2054
      Lost items sent through Parcel2Go and EVRi

      By jk2054 · Posted

      The defendant in this case is Parcel2Go.com Limited The claimant sent a parcel using Parcel2Go Ltd as a broker and Evri as the shipper via the Defendant's service containing which contained two handmade bespoke wedding trays to a customer with  under  tracking number P2Gxxxxxxxx. The parcel was never delivered although the defendant stated that three attempts had been made to deliver the parcel.  The claimants customer waited in for four days to receive the delivery but no delivery was attempted. There was no communication with the claimants customer.  Despite many web chats and emails the parcel was not delivered and on the Parcel2Go website it stated that the customer had refused delivery. This was not true as no delivery had been attempted.  I was The Defendant informed me that the parcel was being returned to me but after waiting three weeks I was informed by the courier that the parcel was lost. I was offered compensation of £20 + shipping fee which I refused and after sending Parcel2Go a Letter of claim this was increased to £75 which I also refused. The Claimant did not purchase the Defendant's insurance policy as requiring people to pay extra for rights already guaranteed under the consumer rights act 2015 is contrary to section 57 and 72 and therefore unenforceable. The Claimant rejected the Defendant's standard compensation offer. It is clear that the defendant is responsible for the loss of the parcel as they did not act with reasonable care and skill when handling the claimants parcel, contrary to section 49 of the Consumer Rights Act 2015.   By failing to ensure the safe delivery of the Claimant's parcel the Defendant breached section 49 of the CRA 2015.   AND THE CLAIMANT CLAIMS £370.00 being the value of the lost goods £xx.xx being the price of shipping and interest pursuant to s69 cca 1984.   See what BF thinks but I think something like this is better. Remember you are suing P2G not evri.

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
      • 1 reply
      BankFodder

      Picked By

      BankFodder,

    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
      BankFodder

      Picked By

      BankFodder,

    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
      WanTToMoveOn

      Picked By

      WanTToMoveOn,

    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
      BankFodder

      Picked By

      BankFodder,
    View All

  • Recommended Topics

Twitter X - Include the @company's twitter name in your post title – here's why…
The UK Stands With Ukraine - 'Slava Ukraini'
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Did i do anything wrong? Please tell me

Member 999
 Share
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3821 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Member 999

Member 999

Posted
Posted

Hi members,

I'm a muslim and I'm working in European Retail super market for more than two years. If I guide muslim customers about halal food, then do I do something wrong? Today one muslim man bought some food item, which was not halal, i told him that the food item, what you have bought is not halal. Then he asked me to do refund that food-item. I did refund. But my supervisor did my complaint to my manager and my manager got very angry on me and spoke with me very harshly. He was just about to kick me out of my job. I just want to know that

 

1) did I do anything wrong?

2) Is this valid reason to terminate my job?

3) I felt that now they will deal me in different way, and they will try their best to get rid of me? what I should suppose to do in this situation?

 

I will be thankful to you guy, if you will share your knowledge with me. Looking forward for replies.

 

thanks

Link to post
Share on other sites
Peterbard

Peterbard

Posted
Posted
Hi members,

I'm a muslim and I'm working in European Retail super market for more than two years. If I guide muslim customers about halal food, then do I do something wrong? Today one muslim man bought some food item, which was not halal, i told him that the food item, what you have bought is not halal. Then he asked me to do refund that food-item. I did refund. But my supervisor did my complaint to my manager and my manager got very angry on me and spoke with me very harshly. He was just about to kick me out of my job. I just want to know that

 

1) did I do anything wrong?

2) Is this valid reason to terminate my job?

3) I felt that now they will deal me in different way, and they will try their best to get rid of me? what I should suppose to do in this situation?

 

I will be thankful to you guy, if you will share your knowledge with me. Looking forward for replies.

 

thanks

 

It just sounds like good customer service to me.

 

Taking all religious and ethnic irrelevances out of this, you simply directed the customer to a purchase which best suited his needs.(or away from one which didn't)

 

You should have got a pat on the back IMO

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

Link to post
Share on other sites
Peterbard

Peterbard

Posted
Posted
then why my manager got angry on me madly, why he was about to kick me out of my job? And my mistake was only this to tell the customer about suitability of food-item.

 

Perhaps he is a ass ?

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

Link to post
Share on other sites
renegadeimp

renegadeimp

Posted
Posted

Go higher up the chain. Techincally that manager has broken the law, and the offence, since it would be against a religion, and bordering on a possible hate crime ( yes, check up on it. Any crime towards a religion is being considered a hate crime when investigating) , be very serious.

 

 

Take it to a senior manager and let them deal with the muppet you have as a manager. I work for a major supermarket, albeit in IT, and i've seen and heard a few cases similar to yours. Lets just say that due to possible repercussions, any issue like this is settled VERY quickly.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites
Crapstone

Crapstone

Posted
Posted

I don't think at all the manager has broken the law or that it's any sort of hate crime.

 

The fact is that it's up to the customer to make their choice and, unless it's wrongly labeled or there is a fault with it, they are not entitled to a refund, even if they purchased it by mistake. This is particular with food items such as fresh produce as they can't resell items that have been purchased. They don't know if the goods have been tampered with or how long they have been out of refrigeration. Religion doesn't make a jot of difference.

 

If you buy an item of clothing, even if they don't have a fitting room, you have to make sure it is suitable as there is no law that gives you the right of return and refund if it doesn't fit.

 

I do think they are being harsh and just a quiet word would have done on what you should do in future. Ask them for clear guidelines on what you should be doing because if they have never told you then how are you expected to know? Don't let them walk all over you, point out that Muslim customers appreciate a high level of service and that you're trying to encourage more buyers by offering that even if you did make a mistake.

 

You sound like an asset to the company and one they should be keeping.

Link to post
Share on other sites
Peterbard

Peterbard

Posted
Posted (edited)
? Don't let them walk all over you, point out that Muslim customers appreciate a high level of service and that you're trying to encourage more buyers by offering that even if you did make a mistake.

 

.

 

All customers appreciate the same high level of service of course :).

 

Also if you are pursuing this further you need to know exactly what it is you did wrong. Was it loosing the sale ?

If so, is it company policy to make a sale irrespective of the needs of the customer, not good for repeat business I would have thought.

Edited by Dodgeball

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

Link to post
Share on other sites
steampowered

steampowered

Posted
Posted

You haven't told us why the manager was annoyed. There are several possible valid reasons.

 

 

For example, perhaps he is annoyed because you should have told him before the sale not after.

 

 

Another possible reason is that you are not allowed to do refunds without a manager's authority.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Link to post
Share on other sites
Surfer01

Surfer01

Posted
Posted
Yes, but I guided him that the item what he has bought is not suitable for him, as I'm from same religion and I can understand , that why is that item not suitable for him.

Maybe he was buying the item for some one else or is that also offensive to your religion?

Link to post
Share on other sites
Emmzzi

Emmzzi

Posted
Posted

I agree; your job is to sell goods, not advise on religious adherence. Why was the manager angry?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

Link to post
Share on other sites
Peterbard

Peterbard

Posted
Posted

Yes hang on a minute.

 

If you were helping the customer to obtain the product HE wanted, then you were doing your job and there should have been no complaint.

 

If however you were directing him to the product that you for some reason think he should have, then they are right in bending your ear.

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

Link to post
Share on other sites
fletch70

fletch70

Posted
Posted

As i see it, if the customer is a practising Muslim then I see no wrong in just informing him that the product was not Halal . Having said that do you have evidence that he was practising . If it had been a bottle of alcohol would you have questioned him about it.

 

What I am saying is that not all believers in whatever denomination follow ALL the laws of that religion.

Not all Jews eat Kosher or indeed have two fridges, sets of pots and pans

 

Not all Christians refuse meat on a friday (some do)

 

I know meat eating Hindus, I know sikhs who drink and smoke and i know Muslims who drink or smoke but would still observe Ramadan .

 

Is it possible that you were forcing him to follow your standards

 

Having said all that I think that if you just gave information then you have done nothing wrong

Any opinion I give is from personal experience .

Link to post
Share on other sites
Member 999

Member 999

Posted
  • Author
Posted

He was looking very practicing Muslim, with long beard, and I was just informed him once. I did not force him (as I can not force to anybody). I just felt, that I should let him know just once. And that's what I did. And I told him after sale.

Link to post
Share on other sites
Sidewinder

Sidewinder

Posted
Posted

I think that the best thing you can do if the Manager pursues this (and it sounds as though they aren't at the moment) is to stress that you believed that you were offering good service and trying to avoid a potential return of the goods.

 

Of course if this involved you performing an unauthorised void transaction then this may be a separate matter for you to explain.

 

As far as any repercussions go, I think you should take this as a warning not to do the same thing in future. If you have no religious objection to actually handling the product, then best keep your opinion about what a customer buys or doesn't buy to yourself. Halal is normally clearly labelled as such and you would probably be well advised to let a customer choose or make a mistake for themselves. The mistake may be on you in future and could result in a complaint if the customer had actually made a conscious decision to buy the product in question despite his or her religion.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

DONATE HERE

 

If I have been helpful in any way - please feel free to click on the STAR to the left!

 

Link to post
Share on other sites
Crapstone

Crapstone

Posted
Posted

So he was served at a different till and you refunded him after pointing out it wasn't Halal? Again the customer has to make their own choice and once purchased they have no reason for a refund unless the goods are faulty or mis-described. I buy whisky and men's underwear but it doesn't mean I am going to be the end consumer and drinking or wearing them! It's buyer beware..they have to select what's right for them.

Link to post
Share on other sites
Emmzzi

Emmzzi

Posted
Posted

You asked if you did anything wrong. Well, some people think you did. Your manager has certainly not acted illegally.

 

Is there any further help you need?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

Link to post
Share on other sites
 Share
Go to topic listing

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


Follow: @real_CAG

Navigation Links

Welcome
CAG Community Centre
CAG Library
Banks & Credit
Other financial Institutions
Retail
Non-Retail
Work & Social
PayDay and Short term Loans
Debt
Motoring
Legal

Latest

Our Picks


Help and Support

CAG Library
Questions about This Site
Change your notification sound
Change your profile picture - FREE!


Useful LInks

County Court Forms
MoneyClaim Online
CPR - Pre-Action Protocols
Civil Procedure Rules
UK Legislation
Youth Consumer Service

Reclaim the right Ltd

registered in the UK
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS

The Consumer Action Group

The National Consumer Service
×
×
  • Create New...